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Windows 7: Two explorer.exe, One taking all of my RAM's Memory

01 Dec 2014   #21
AfrimS

Windows 7 Home Premium 64bit
 
 

So upon searching for explorer.exe in my system this is what shows up, imgur: the simple image sharer.
I use an Intel cpu and nvidia graphics card but yet AMD shows up is this suppose to be there or not? im not to sure about it


My System SpecsSystem Spec
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02 Dec 2014   #22
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
AMD shows up

Quote   Quote: Originally Posted by AfrimS View Post
So upon searching for explorer.exe in my system this is what shows up, imgur: the simple image sharer.
I use an Intel cpu and nvidia graphics card but yet AMD shows up is this suppose to be there or not? im not to sure about it
Well as far as I can work out - it's not a problem. Looking at other members system specs who also have Intel CPU and Nvidia graphics cards I see the same entry in logs that they've posted.

7-Zip is free so try removing it then rebooting. It's a long shot though! As for uninstalling software including 7-zip give Geek uninstaller a try and let it remove any left over files' folders and registry entries.

GeekUninstaller | GeekUninstaller

As for the rest if it - I can upload a script to deal with the Avast entry but do you see any Avast related folders if you search for them? If that's the case try the removal tool. Same goes for Kaspersky.

Kaspersky Removal Tool

Avast Removal Tool - only run this if you can still find your old Avast program folder.

Don't worry too much about VLC - unless you also use Windows Media Player as your default media player.

As for flash player - do you have iTunes installed? The only reference that I could find to that file mentioned iTunes and I've never installed it. In any case it's possible to do a clean install of flash player but it's unlikely to cause the explorer.exe problem.

Also if you've got any software installed that you no longer use - uninstall it using Geek Uninstaller. Check for software updates for anything that you want to keep installed.

Another question. If you boot into safe mode do you still see two explorer.exe processes running?
My System SpecsSystem Spec
02 Dec 2014   #23
AfrimS

Windows 7 Home Premium 64bit
 
 

If i boot into safe mode there is no second Explorer.exe
My System SpecsSystem Spec
.

02 Dec 2014   #24
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Software issues

It seems to be a third party software or shell extension issue. For now try running this fix for those context menu issues.

Download the attached file and rename it giving it a .uvk extension instead of .txt extension - and save it to your desktop.

UVK Fix List.txt

So you should now have a file named UVK Fix List.uvk on your desktop.

Run UVK and from the welcome screen choose "Run Scripts" then "Import Commands From File"

In the drop down box browse to UVK Fix List.uvk on your desktop and click "Open"

Then click "Run / Fix Listed"

When complete a log should open. Save the log and attach it to your next post. If UVK requests a reboot - then reboot.


My System SpecsSystem Spec
03 Dec 2014   #25
AfrimS

Windows 7 Home Premium 64bit
 
 

so here is the log - https://www.dropbox.com/s/hsbupswxj7...ender.log?dl=0
no reboot was required also i had uninstalled 7zip and made sure i didnt have KIS still as of yesterday
My System SpecsSystem Spec
04 Dec 2014   #26
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
More info requested

This is a strange one. I still believe that it's software related rather than malware. If you like you could perform a more in depth scan using UVK with the following scan settings applied:

Two explorer.exe, One taking all of my RAM's Memory-uvk-scan-settings.jpg

Note:

Don't choose to hide microsoft files.
Change recent file search to 45 days as it covers the period when the problem started. The recent file search part of the scan only looks for executable files.

Upload the log to Dropbox and PM me the link to download - unless you have no privacy concerns and wish to post the link in your reply so that anyone can download the log.


My System SpecsSystem Spec
04 Dec 2014   #27
AfrimS

Windows 7 Home Premium 64bit
 
 

Okay so i just PMed you the new scan and create log file from dropbox and just wanted to let you know i have remove 7zip and a few other software using geekuninstaller also today I booted up windows defender offline from a usb to do a full scan and nothing was found
My System SpecsSystem Spec
04 Dec 2014   #28
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
No sign of malware

Quote   Quote: Originally Posted by AfrimS View Post
Okay so i just PMed you the new scan and create log file from dropbox and just wanted to let you know i have remove 7zip and a few other software using geekuninstaller also today I booted up windows defender offline from a usb to do a full scan and nothing was found
I've downloaded your log file and there's a fair amount of information to look through. The good news is that there's no sign of any malware running at all.

I will have a few questions and suggestions and I'll post later. Time to sleep now.

Just one question for now - are you seeing any apps crashing recently and has explorer crashed at all recently?
My System SpecsSystem Spec
05 Dec 2014   #29
mdd1963

Windows 7 Home Premium 64 bit
 
 

There is indeed a handful of folks stricken with a 'mystery second explorer.exe' using 2-3 GB or more of RAM, and, the screenshot I saw of Proc Explorer, it appeared ok, vice one version was Explorer.exe, the other explorer.exe...

Given the buildup of folks out there with similar issues, I'd guess some sort of new unnamed malware....
My System SpecsSystem Spec
05 Dec 2014   #30
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Update software

Okay well I've seen the same issue on my machine and it wasn't down to malware. It was down to buggy unpatched software and shell extensions. The problem is that it can be tricky to pin down.

Anyway there are a few things to try. Start off by checking for software updates. I'm going to PM you a link to download Secunia PSI 2.0 - it will check most of your installed software to see if there are updates available and provide links to download any missing updates. It's better to use Secunia PSI 2.0 rather than the current version as it gives you more control over updates and doesn't run in the background at all times.

Once installed it should start a scan automatically. Also check the following settings and apply them.

Ignore this warning - it doesn't apply to Windows 7.

Two explorer.exe, One taking all of my RAM's Memory-secunia-psi-ignore.jpg

Click the arrow next to "Configuration" then click "Settings" and apply the ones shown below:

Two explorer.exe, One taking all of my RAM's Memory-secunia-psi-settings.jpg

Two explorer.exe, One taking all of my RAM's Memory-secunia-psi-drives.jpg

When the scan is complete apply any updates one at a time by clicking on the "Install Solution" link.

If a reboot is requested at any point - reboot then continue with another scan.

Two explorer.exe, One taking all of my RAM's Memory-secunia-psi-install-updates.jpg

Once all updates have been installed - reboot again and see if you've still got the two explorer.exe's running.

If that's the case there are more things to try.


My System SpecsSystem Spec
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 Two explorer.exe, One taking all of my RAM's Memory




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