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Windows 7: Various programs keep "not responding" as well as the OS itself

28 Dec 2014   #1
CycloneDash

Windows 7 64 bit Home Premium
 
 
Various programs keep "not responding" as well as the OS itself

I don't know what to do with this computer, anymore. I have had nothing but problems with it. Anyway, I have Windows 7 Home Premium 64 bit. This problem began in 2012, and persisted for a few months. I ultimately found no solution, and gave up. For some reason, the issue just resolved itself eventually. Now, after a year, it's happening again. Firefox, Steam, VLC ect..Just randomly hang for 30 seconds. It's not exclusive to any program, and I noticed that it gradually spread to Windows Explorer in general. It also happens frequently when I'm gaming. But whether I'm gaming or not, this problem persists. Windows Security Essentials has found no virus, and I've installed Avast and Spybot just to be sure, uninstalling them when they found nothing. I've noticed other posts with similar problems, but have had a hard time following instructions. A lot of it is jargon that I suppose is common sense to the right tech savvy person. Well, I suppose that's the wrong way to put it. Some of the solutions just aren't detailed enough.

I need step by step instructions. I've repeatedly been forced to restart my computer. Even now as I type this, Firefox will stop responding. But the program that has the worst of it is Skype, I've noticed. Eventually, I plan on building my own gaming computer in the future, but I'm afraid right now I'm stuck with this computer. So I have to try my hardest to not smash this Dell Inspiron 580 to pieces.


My System SpecsSystem Spec
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28 Dec 2014   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

First thing you should do is completely fill out your system specs so we can tell how powerful or puny that thing is.

Particularly what CPU and how much RAM?

Can't do much troubleshooting without that info.
My System SpecsSystem Spec
28 Dec 2014   #3
CycloneDash

Windows 7 64 bit Home Premium
 
 

I apologize for being so vague. This is the best I can give you, through running dxdiag. Whether that's enough or not enough, let me know.

Intel(R) Core(TM) i3 CPU 540 @.307GHz, ~3.1GHz
6144MB RAM
Nvidia Geforce 310
DirectX 11
My System SpecsSystem Spec
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28 Dec 2014   #4
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by CycloneDash View Post
I apologize for being so vague. This is the best I can give you, through running dxdiag. Whether that's enough or not enough, let me know.

Intel(R) Core(TM) i3 CPU 540 @.307GHz, ~3.1GHz
6144MB RAM
Nvidia Geforce 310
DirectX 11
Not a powerhouse, but tolerable.

Check these things to start:

Open Task Manager; under "physical memory", how much is shown as "available"? Under "system", how many processes are shown?

Reboot and check the same two things again, immediately, without opening any applications or web browsers. How many of those 2 things now?

After the reboot, type "msconfig" in the start button search box. Poke msconfig.exe. Go to "startup" tab. How many items have a checkmark next to them?

When did you last do a complete virus and anti-malware scan?

What, if any, applications do you use to "clean up" or "tune" your PC?
My System SpecsSystem Spec
28 Dec 2014   #5
CycloneDash

Windows 7 64 bit Home Premium
 
 

It's my first desktop, so I suppose it's to be expected. Previously, I had used laptops or shared desktops with family.

Anyway, under physical memory, there's a total of 6007. Under system, there are 72 processes. Now, after restarting, there's 6007 physical memory, and 81 processes. It keeps switching between 78, 77, and 80, however..The only two startup programs are TP-LINK which I use to connect to wi-fi, and a program called Uniblue(Which I installed in a frantic attempt to remedy the issue a month ago), which doesn't start up properly, and instead displays an error message. Clicking OK simply closes it for good, unless I restart again.

The last time I did a full complete virus scan was last month, and I used Microsoft Security Essentials. Nothing came up. Is an anti-malware scan different from a virus scan? If so, then I haven't done the latter. Also, I'm having a hard time opening the start menu, as the instant I do, it stops responding. For some reason, today is the worst it's ever been. Once I click on Msconfig, everything within the start menu is unclickable, and I also can't type. Thankfully, it opened five minutes later.

Anyhow, there are 14 startup items with checks. I'll type them out as listed:

Microsoft Security Client
Microsoft Xbox 360 Accessories
Google Update
Browser Extensions
Search Protection
CCleaner
Adobe Reader and Acrobat Manager
PCFixSpeed
Realplayer Cloud(32-bit)
RealDownloader
Codecpackupdatechecker
Mcafee Security Scanner +
RealPlayer Cloud
TP-LINK Wireless Configuration Utility

Also, the only application I use is Microsoft Security Essentials. I have CCleaner, but I don't even know how to use it. And I've never used Mcafee.
My System SpecsSystem Spec
28 Dec 2014   #6
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

You did not mention "available" RAM. You gave only the total figure. Look next to the word "available".

The startup items are revealing.

You apparently have McAfee installed. Why? It's bad form to have 2 anti-virus programs. You say you are using MSE. McAfee is hard to get rid of. You should go to the McAfee web site and locate their uninstall utility and run it to get rid of McAfee.

I don't recognize many of those 14 things. Why "PC Fix Speed"? Sounds like a terrible idea.

Windows will run fine with all of that crap unchecked. I'd uncheck 13 of the 14. Leave MS Security client checked. Reboot and see if there is any change.

Malware is different than virus. You should probably get an anti-malware app, but not just yet.

I have about 55 processes running, so you have a fairly high number.

Go back to msconfig and look at services tab.

Put a checkmark next to "hide all Microsoft services". How many services are left and shown as "running"? I've got 8 non Microsoft running right now.


Report back with those numbers and then immediately try to get rid of McAfee.

Uninstall the "PC Fix Speed" and any other crap you installed in an attempt to fix this issue.

Keep CCleaner, but it certainly doesn't have to be checked in msconfig.
My System SpecsSystem Spec
28 Dec 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

McAfee could of come with the computer as a trial version and was never completely removed.

Uniblue is a NO NO. It could be very difficult to repair the damage such a program has already done.

Please follow ignatzatsonic guidance and I will go back to watching.
My System SpecsSystem Spec
28 Dec 2014   #8
CycloneDash

Windows 7 64 bit Home Premium
 
 

I may be illiterate when it comes to the real technicalities of my computer, but I honestly don't recall a time that I ever installed the PCFix program. Now, one of you mentioned Uniblue..How do I go about removing that? Can I simply uninstall it from the computer, or would you advise I scan it?

I have now unchecked all but Microsoft Security Client, and restarted my system. The processes now fluctuate between 66 and 64. I have noticed a significant improvement in regards to hanging. I tested the system by accessing the start menu, and typing in the search bar. Before, Explorer would hang constantly. Now I notice little hanging, but it still happens occasionally. I also notice that in general, the performance of my computer is much faster. Windows such as control panel pop up instantaneously instead of hanging.

After clicking "Hide all Microsoft Services", I counted up to 24 services, 12 of which are running, while 12 are stopped. Would you like me to list them for you? Now uninstalling a few programs. However, the PCfixSpeed is not in the list of programs and features. I have successfully uninstalled Mcafee through the control panel.

I've found guides on how to remove PCFixSpeed, but I'd prefer to wait for your response before taking action. I've already done enough to screw up my system.

By opening the start menu, and right clicking on computer, I went to properties, which then gave me the system information, such as installed memory(RAM). It is 6.00 GB (5.87 GB Usable). I hope this is what you're looking for.

Edit: So far, what you've been telling me to do has really improved performance. I haven't seen Skype hang even once while talking to my friends. And I am very grateful. It seems like we're really getting to the bottom of the issue. I haven't tried opening games from Steam yet, though.
My System SpecsSystem Spec
29 Dec 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From your post #5

Quote:
and a program called Uniblue(Which I installed in a frantic
Quote:
PCFixSpeed
While we are waiting for ignatzatsonic could you post a picture like this from your computer.

This tutorial by Brink will show you how.

Screenshots and Files - Upload and Post in Seven Forums

Various programs keep "not responding" as well as the OS itself-msconfig-startup.png


My System SpecsSystem Spec
29 Dec 2014   #10
CycloneDash

Windows 7 64 bit Home Premium
 
 

Here's a snip of the window. Unfortunately, I can't resize the window to show you all of the items. If you'd like me to snip it in parts, let me know.


Attached Images
Various programs keep "not responding" as well as the OS itself-windows-system-config.jpg 
My System SpecsSystem Spec
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 Various programs keep "not responding" as well as the OS itself




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