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Windows 7: Missing / damaged files in Win 7

13 Feb 2015   #1
BillP8491

windows 7
 
 
Missing / damaged files in Win 7

At least, that's what the Micro$oft tech support weenie said.

I'm running Win 7 on a HP/Compaq laptop. 3GB of ram.

This all started when I got the following when I opened a window for Windows Update. It said:
#elementModuleHeaderText#
#actionCustomInstallImportantText#
#actionCustomInstallOptionalText#

and then there was a button (which normally has text in it) that was completely blank.

Surely there is something missing.

The tech weenie ran a program called AUTORUNS.exe, and then said that there were "many" files that were missing or damaged ... most were in the Temp directory and were named similar to:
{4AEF3E06-158F-47EF-904C-0200E1D572D6}
I think I don't care about them.
Some were CODEXs for videos and were listed as over 13 yrs old. I know I don't care about them.

Some others were:
rdpclip
aspnet_state
My Diagnosis is I'm missing some data file somewhere or maybe a registry entry.

M/$oft wanted
$150 to load me up with a virus and crudware program and monitoring plan that would "most likely" fix the problem. I declined.

SO.... How do I fix the problem, eh?


My System SpecsSystem Spec
.
13 Feb 2015   #2
Ztruker

Windows 10 Pro X64
 
 

Open a Elevated Command Prompt.

Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator

Run the following:

Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
SFC /scannow


See if that helps. Be patient as these can take awhile to run.
My System SpecsSystem Spec
13 Feb 2015   #3
BillP8491

windows 7
 
 

Thanks for your help.

Ran the first cmd. Got Error 87. The StartComponentCleanup option is not recognized in this context.

Ran the 2nd cmd. Got Error 87. The RestoreHealth option is not recognized in this context.

dism.logs are attached

the SFC cmd did not find any integrity violations


Attached Files
File Type: log dism_1.log (26.5 KB, 0 views)
File Type: log dism_2.log (26.5 KB, 0 views)
My System SpecsSystem Spec
.

14 Feb 2015   #4
Ztruker

Windows 10 Pro X64
 
 

Rats, my fault. DISM only works that way on Widows 8 and up. On Windows 7 you can try the this:

Install and run the System Update Readiness Tool (SURT): See here What is the System Update Readiness Tool?

For Vista and Windows 7, open a Elevated Command Prompt.

Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

For XP open a Command Prompt.

Type SFC /scannow and press Enter. See if the Component store problems are fixed. Run 2-3 times if necessary.
My System SpecsSystem Spec
15 Feb 2015   #5
BillP8491

windows 7
 
 

The System update readiness program generates an error:
Error 0x80073afc
Resource Loader failed to find MUI file
I looked that up and it appears to be a MultiLanguage User Interface file -- but no idea where to get another one.

I ran the SFC /scannow several time in a row. Nothing was reported as invalid or an error.
My System SpecsSystem Spec
16 Feb 2015   #6
Ztruker

Windows 10 Pro X64
 
 

If SFC runs clean then the files on your computer are okay so no need to run SURT.
My System SpecsSystem Spec
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 Missing / damaged files in Win 7




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