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Windows 7: Help with registry/restoring factory image?

09 Mar 2015   #1
chedge05

Windows 7 Home Premium 64-bit
 
 
Help with registry/restoring factory image?

Hi all. I am trying to clean up the wreckage left on my mom's desktop. I have almost everything back to normal. My first option was to factory reset the thing. There is no factory image to restore to. I can only restore it back a few weeks. Here's the story...

There were multiple user accounts that have been added/deleted over time. When she tried to log on one day, there were two users, the guest account and a blank account. I re-booted in safe mode and restored it. From there, she said everything was fine. It happened again. She took it upon herself to do the research and from there some registry keys were deleted. There's the sticky part and the main problem.

Now, I am able to log onto the computer just fine. Here are the re-occuring issues that I am having with this machine. It freezes, alot. When it sits idle for amount of time, not even the slightest amount of activity, it freezes. The explorer restarts sometimes, and doesn't come back. (ex: folders at the bottom of the screen, running programs in the background...etc...). I have also gotten the "This version of Windows is not genuine" message. In fixing that, the only solution is to run the command prompt as Admin and type "slmgr -rearm" and that fixes the problem temporarily, but it comes and goes. (due to a false re-start when the system freezes)?

So, from here on in, what are my options, if any? If I had a Windows 7 restore disk, I would love to do so. I don't have any blank DVD's either. I wouldn't be sure how to go about doing that. I have a beginner/ nearly-intermediate knowledge of a computer.

Thanks for any help!

edit...This is the computer in my profile description. If you need any more information, let me know.


My System SpecsSystem Spec
.
09 Mar 2015   #2
Ztruker

Windows 10 Pro X64
 
 

Can you do the System Restore again like you did before? That would fix any registry problems.
My System SpecsSystem Spec
09 Mar 2015   #3
chedge05

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Can you do the System Restore again like you did before? That would fix any registry problems.
The restore point doesn't go back that far, like now it only goes back to 3/3/15 :/
My System SpecsSystem Spec
.

09 Mar 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I believe this tutorial by Brink should meet your needs.

Repair Install
My System SpecsSystem Spec
10 Mar 2015   #5
chedge05

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I believe this tutorial by Brink should meet your needs.

Repair Install
Thanks for the help. If it would work, that would be amazing..when I enter my product key, I get this message...

System error.

We encountered a problem with the product key you provided. Please visit the 'Microsoft Support Contact Us' page for assistance. Refer to Message Code 715-123130.

Should I contact Microsoft Support?

I couldn't find the product key, so I created a .vbs file to find it.
My System SpecsSystem Spec
10 Mar 2015   #6
RolandJS

Windows 7 Professional 64-bit
 
 

Belarc also should be able to sniff out the Windows Product Key and such.
My System SpecsSystem Spec
10 Mar 2015   #7
chedge05

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by RolandJS View Post
Belarc also should be able to sniff out the Windows Product Key and such.
I'll give that a try, thanks.
My System SpecsSystem Spec
10 Mar 2015   #8
chedge05

Windows 7 Home Premium 64-bit
 
 
Red flag with Belarc

I ran the Belarc system utility. I looked through the specs, and this, to me, is a red flag. I have attached an image. Under the "user accounts", there is my account, my mom's account, the administrator account, which is disabled, and the guest account. What caught my eye is..there is an account on there named, "HomeGroupUser$" that had never been used. Is that normal?
Also, shouldn't the Admin account be the main account (my mom's), and if so, how do I fix that?


Attached Images
Help with registry/restoring factory image?-clipboard01.jpg 
My System SpecsSystem Spec
10 Mar 2015   #9
Ztruker

Windows 10 Pro X64
 
 

Quote   Quote: Originally Posted by chedge05 View Post
Quote   Quote: Originally Posted by Ztruker View Post
Can you do the System Restore again like you did before? That would fix any registry problems.
The restore point doesn't go back that far, like now it only goes back to 3/3/15 :/
Did you click the Show more restore points checkbox?

Help with registry/restoring factory image?-sysres1.jpg

Help with registry/restoring factory image?-sysres2.jpg


My System SpecsSystem Spec
10 Mar 2015   #10
chedge05

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Quote   Quote: Originally Posted by chedge05 View Post
Quote   Quote: Originally Posted by Ztruker View Post
Can you do the System Restore again like you did before? That would fix any registry problems.
The restore point doesn't go back that far, like now it only goes back to 3/3/15 :/
Did you click the Show more restore points checkbox?

Attachment 352267

Attachment 352268
Unfortunately, yes I did..and it only goes back to March 3rd of this year.
My System SpecsSystem Spec
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