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Windows 7: Super fast boot has become painfully slow

20 Mar 2015   #21
carwiz

Windows 7 Pro-x64
 
 

A 109 is a hardware initialization delay. The detail should identify it.


My System SpecsSystem Spec
.
21 Mar 2015   #22
Charlietbh

Windows 7 Professional 64-bit SP1
 
 

The 24/7techies chap clearer the 109. He said the only step left is to re-install windows, and even then it could still be a hardware issue. Can you chaps give me any better news?

New file attached as requested.

PS what's a low impact free virus scanner to stick on here in the meantime? I'll buy something other than Norton once this is resolved.


Attached Files
File Type: zip Chalrietbh.zip (256.6 KB, 2 views)
My System SpecsSystem Spec
21 Mar 2015   #23
Charlietbh

Windows 7 Professional 64-bit SP1
 
 

Um, have I found it (please say I have)? User > AppData > Local > Microsoft > Portable Devices has two entires in there made, 11 March 2015. May be later than when it first started, not sure.

They are:

wpdlog00.sqm
wpdlog01.sqm
My System SpecsSystem Spec
.

21 Mar 2015   #24
carwiz

Windows 7 Pro-x64
 
 

Ok, I think I'm done here.

Your "techie" support loaded Bomgar and an imbedded call-back and both are active and running. It's just too difficult to chase problems when the target is moving. You should really NOT use these services on a PC that is used for accounting and payroll unless you personally/professionally know who is on the other side and trust what they do with your PC. You have opened your PC to anyone as if they were sitting in front of it.

With that, I'll offer the following advice and see if anyone else on this forum would care to look in.

1. Uninstall the Bomgar software and reboot.
2. Check to see if there were any new 109 or other 10x entries in the Even Log. The 109 entry should show what hardware is causing the delay but these don't always occur with each start. If the log was cleared, you might get lucky.
3. Windows Update failed twice on your last startup so I suspect a network initialization or adaptor is failing. (Or your techies ran something they shouldn't have.) If you are connected by wire, try a different port on the router and/or reseat all the connections several times (with power off). If you are connected through a WLAN, you might try deleting the connecting and creating another.
4. Download and run the Emsisoft Emergency Kit. In the small window, click on Emergency Kit Scanner. There's no install for it as it's portable, but it will update malware signatures before running. I would copy the program to a thumb drive and run it on all PCs in your network. Do this before continuing. Get the Emsisoft Kit here: Emsisoft Free Emergency Kit: Portable malware scanner | Free removal of Viruses, Bots, Spyware, Keyloggers and Trojans
5. Download and install the Free version of Malwarebytes Anti-Exploit. There is nothing to run after the install. It is simply a wrapper for browsers and helps protect the machine from "drive-by" attacks and re-directs. You can download it here: Malwarebytes | Malwarebytes Anti-Exploit - Free Zero-Day Exploit Protection
My System SpecsSystem Spec
21 Mar 2015   #25
Charlietbh

Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by carwiz View Post
Ok, I think I'm done here.

Your "techie" support loaded Bomgar and an imbedded call-back and both are active and running. It's just too difficult to chase problems when the target is moving. You should really NOT use these services on a PC that is used for accounting and payroll unless you personally/professionally know who is on the other side and trust what they do with your PC. You have opened your PC to anyone as if they were sitting in front of it.

With that, I'll offer the following advice and see if anyone else on this forum would care to look in.

1. Uninstall the Bomgar software and reboot.
2. Check to see if there were any new 109 or other 10x entries in the Even Log. The 109 entry should show what hardware is causing the delay but these don't always occur with each start. If the log was cleared, you might get lucky.
3. Windows Update failed twice on your last startup so I suspect a network initialization or adaptor is failing. (Or your techies ran something they shouldn't have.) If you are connected by wire, try a different port on the router and/or reseat all the connections several times (with power off). If you are connected through a WLAN, you might try deleting the connecting and creating another.
4. Download and run the Emsisoft Emergency Kit. In the small window, click on Emergency Kit Scanner. There's no install for it as it's portable, but it will update malware signatures before running. I would copy the program to a thumb drive and run it on all PCs in your network. Do this before continuing.
5. Download and install the Free version of Malwarebytes Anti-Exploit. There is nothing to run after the install. It is simply a wrapper for browsers and helps protect the machine from "drive-by" attacks and re-directs. You can download it here: Malwarebytes | Malwarebytes Anti-Exploit - Free Zero-Day Exploit Protection
Sorry, I went with them as a last resort and they checked out as Microsoft Gold Partners and ISO 20000. Was kinda going nuts here after spending literally days looking at this.

Was there anything in the files I uploaded to still suggest it might be something malicious then? I was even considering writing it off as a hardware issue and just getting used to the longer startup time.
My System SpecsSystem Spec
21 Mar 2015   #26
carwiz

Windows 7 Pro-x64
 
 

No need for apologies but "remote access" posses a whole new twist on debugging. No one here is able to determine what they did. The files you uploaded here contain NO personal information or data other than a PC/user name. The files are just logs and current system configuration. That's how I know the PC should be kept secure (by the accounting programs installed). Whether you use them or not, I don't know.

Do the five steps posted above, in order. Let's see the results of the Emsisoft scan. After that, run SFC /scannow from an elevated command prompt (Run As Administrator) to make sure the OS is intact. Tutorial link below.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
22 Mar 2015   #27
Charlietbh

Windows 7 Professional 64-bit SP1
 
 

Ran a few times, in Safe Mode and regular start:

Emsisoft Emergency Kit - Version 9.0
Last update: 22/03/2015 06:05:58
User account: CLS-PC\CLS

Scan settings:

Scan type: Full Scan
Objects: Rootkits, Memory, Traces, C:\

Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 22/03/2015 06:15:10

Scanned 207935
Found 0

Scan end: 22/03/2015 06:31:36
Scan time: 0:16:26



One other thing (and I know this Win 8) but would this make any difference? I didn't change it but I noticed this setting in the motherboard BIOS:

Power Options - Add or Remove "Min/Max processor state"

Also, I said I was running the latest BIOS, but am I wrong? Here's the downlaods from their website:

GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UD5H (rev. 1.0)

But I have the third one down, as the top two display the following when I try to install them (even though I've clicked the correct version to download):



Just adding anything I can think of here without making any more dumb changes to the machine myself.
My System SpecsSystem Spec
22 Mar 2015   #28
carwiz

Windows 7 Pro-x64
 
 

I wouldn't use "BETA" releases for the BIOS anyway. It looks like it's for a UEFI boot system. Is yours UEFI or Legacy boot? You would be better off checking your versions of the drivers against the list in the link below. Especially, the INF installer. That update should be installed first. It supplies Windows with information about how to handle the motherboard hardware (chipsets). It won't hurt to install it over the top of the current settings if they are the same. Then check the version dates of the other hardware updates.

GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UD5H (rev. 1.0)

Yeah, don't change the power settings unless the maximum is set below 100%. The idle states you see for the processors are normal. That's why they are marked as Information. Windows' processor manager will turn the processors on and off depending on the workload. It reduces the temperature of the CPU and conserves power. There's no reason to run a processor if there's nothing for it to do and the switch occurs almost instantaneously so you don't really loose anything.

I would be more concerned with the Error above those processor idles. You can filter that display and select Warnings, Errors and Critical entries. Or just click on the Administrative Summery and pick.

If you didn't build your system, you check whether it was setup as EFI or Legacy boot here:
BIOS Mode - See if Windows Boot in UEFI or Legacy Mode
My System SpecsSystem Spec
22 Mar 2015   #29
Charlietbh

Windows 7 Professional 64-bit SP1
 
 

Yes, it has EFI.

Installed the INF thing, did a reboot. Did you then mean that I should install the other things on the list? I tried updating the BIOS to the latest non-Beta one and it said gave me this error message:



I had a look at the BIOS (didn't change anything) and it's version F14, so either it's not installing because it's already on there or because there's a problem. I took a screen shot (below) of settings that may or may not make any difference, and also saw that some Intel setting for ISCT was disabled - again, no idea what that means.

My System SpecsSystem Spec
22 Mar 2015   #30
Charlietbh

Windows 7 Professional 64-bit SP1
 
 

-Update-

I think the error messages have changed since installing the INF thing, now this one seems to be the lag event (although the Kernal item is just below it on the list, so who knows):

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="e1cexpress" />
<EventID Qualifiers="40964">27</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-22T19:23:04.080015100Z" />
<EventRecordID>418675</EventRecordID>
<Channel>System</Channel>
<Computer>CLS-PC</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>Intel(R) 82579V Gigabit Network Connection</Data>
<Binary>0000040002003000000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary>
</EventData>
</Event>
My System SpecsSystem Spec
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