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Windows 7: Computer restarts when playing graphic intensive games

30 Mar 2015   #1
antilegacy

Windows 7 home premium
 
 
Computer restarts when playing graphic intensive games

System Specs:
Motherboard: Gigabyte GA-970A-UD3 revision 1.2 F7
Ram: G.Skill Ripjaw 16GB 1600 DDR3
Graphics card: EVGA GTX 760 superclocked with ACX cooling
CPU: AMD AM3+ 8150 Zambezi 8-core with cooler master hyper 212 plus
PSU: Rosewill ARC-M650 modular single rail
Hard drive: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Keyboard and mouse: CM Storm Devastator - LED Gaming Keyboard and Mouse Combo Bundle
Operating System: Windows 7 home premium

I have removed the 2 new sticks of 2x4gb ram and began trying to test the PC.

I ran memtest on each of the 2 remaining sticks of ram for 12(first one overnight) and 9 passes without finding errors.

I have ran the furmark test for over 20 minutes and my temps never ran higher than 83(which is about what the card is supposed to do)

However when I try to run Prime95 in any test with 8 threads is almost instantly crashes. I was able to run the small fft test with up to 6 cores without a problem, but as soon as I added a 7th worker is causes a crash within minutes. I have not played around much with the thread number for the other tests, I just know it causes a restart without BSOD every time I try to run the 8 worker torture test.

I have also tried running OCCT tests. With the OCCT: CPU test in small data set a reset happens after about 2-3 minutes. Large data set doesn't run for more than 5 seconds before restart. And the OCCT: Linpack test has about the same results.

I have monitored the temperatures with the CPUID HWmonitor and haven't noticed the temps going out of the ordinary while running the stress tests, but I did notice that the -12v value drops pretty drastically(leveling itself out usually shortly after)

At this point I'm not sure what the problem is. I just know that every stress test I have tried to run on the CPU causes a restart.

Please help.

P.S. none of these restarts create a dump file(and I have it set to not restart under power options).
It's also running in the high performance profile.

I do not currently have access to my home computer as I'm at work, but if anyone has any idea's I can try them when I get home.


My System SpecsSystem Spec
.
30 Mar 2015   #2
carwiz

Windows 7 Pro-x64
 
 

Without any dumps or logs, it's hard to tell but my first guess would be that you're running out of power. Your PS says it supplies 54A on the 12v rail. (I would venture to guess it's less.) PSs don't like to run at peek output for very long. Your video requires 30A, CPU about 15A, Motherboard about 7A. That's 52A right there. Then add all your fans, drives and additional hardware. But, as I said, this is a first guess.
My System SpecsSystem Spec
30 Mar 2015   #3
antilegacy

Windows 7 home premium
 
 

You may be on to something. My rig has the power supply fan, the heatsink fan, and a front fan that would add to that.
Could you maybe suggest one that would keep up with the amps needed?

Also a little more info. Before upgrading my PC with the video card and RAM I was able to run Dragon Age Inquisition without any problems for over 90 hours. Now it will only last an hour before it crashes the computer with no BSOD.
My System SpecsSystem Spec
.

30 Mar 2015   #4
carwiz

Windows 7 Pro-x64
 
 

I wouldn't buy anything just yet. Follow the directions in the tutorial below and upload the zip file. It will give a picture of your PC and include log files. Something may be gleaned from that. If there are dump files, they'll be picked up too.

Be sure to Run as Administrator and select the Grab All button.

SF Diagnostic Tool - Using for Troubleshooting
My System SpecsSystem Spec
30 Mar 2015   #5
antilegacy

Windows 7 home premium
 
 

Diagnostic report attached.

Also I had already viewed the dumps and corrected the XHCI problem.


Attached Files
File Type: zip SF_30-03-2015.zip (2.56 MB, 4 views)
My System SpecsSystem Spec
30 Mar 2015   #6
carwiz

Windows 7 Pro-x64
 
 

The system event log wasn't much help--It ended in January. The app events appear to be showing a lot of Watchdog timeouts. This could be caused by hardware faults or software faults. Check with your motherboard OEM for a BIOS update and/or update for the motherboard drivers. Especially any INF installers.

BIOS Version: Award Software International, Inc. F7, 10/22/2012
My System SpecsSystem Spec
31 Mar 2015   #7
antilegacy

Windows 7 home premium
 
 

I'm currently running Bios version F7 and have recently updated every driver that was listed on the gigabyte website including the chip set.
My System SpecsSystem Spec
31 Mar 2015   #8
carwiz

Windows 7 Pro-x64
 
 

Quote:
I'm currently running Bios version F7 ...
I know, that's what I posted. Is that the most current release?

I would look but I always have problems with the Gigabytes site and can't navigate anywhere.
My System SpecsSystem Spec
31 Mar 2015   #9
antilegacy

Windows 7 home premium
 
 

F7 is the most recent other than the beta one. But I don't generally download beta drivers or bios updates.
My System SpecsSystem Spec
01 Apr 2015   #10
antilegacy

Windows 7 home premium
 
 

So I got myself a much better PSU and hooked everything up. Ran the large data set test with OCCT and a minute in.....restart.

I don't know what it could be at this point....
My System SpecsSystem Spec
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 Computer restarts when playing graphic intensive games




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