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Windows 7: System Loses Power Randomly

17 May 2015   #1
MistUnleashed

Windows 7 Ultimate x64
 
 
System Loses Power Randomly

Hi Guys,

So i've had a few problems with my custom build computer (Not overclocked in any way).

EDIT: DCOM issues as well as other issues in the Event Viewer have now been solved.

Only the POWER LOSS problem remains.

-----------------------------------------------
The hardware/software specs are:

Motherboard - Asus P7P55DE-LX
CPU - Intel Core i7 860 Socket 1156 LGA
RAM - 2x 2GB Corsair Dominator 667MHz
PSU - Antec TP-650W
HDD - Western Digital 1TB Caviar Black
GPU - Gainward NVidia GeForce GTX 460
Soundcard - Inbuilt to Motherboard
OS - Windows 7 Ultimate x64 SP1

-----------------------------------------------

The problem is: Whenever I attempt to Install a program OR use windows update, either during or after the installation, the computer will lose power completely and after about 2 seconds, begins to power on again and presents me with the screen with the options like "Start Windows Normally". Please find attached a screenshot of the event viewer showing what happened before and after the shut down. Upon opening Event Viewer i've also noticed that I get a few other errors especially with something called DistributedCOM so if you guys could also help me with that then that would be great.


Thanks!




Attached Thumbnails
System Loses Power Randomly-mueventviewer.jpg  
My System SpecsSystem Spec
.
17 May 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Hey, I have no idea what would the DistributedCOM errors would be but would you check the event viewer after a normal restart and see if those are systematic?

Some searching shows those errors may be from an uninstalled application or something.

If they are present after a normal restart:
Run regedit, select computer on left pane. Right click on it and export.
Get CCleaner https://www.piriform.com/ccleaner/download (hope you can install w/o crash)
Analyze and then fix (if it finds) registry issues
restart PC and check event viewer again if you keep getting them
My System SpecsSystem Spec
17 May 2015   #3
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
Hey, I have no idea what would the DistributedCOM errors would be but would you check the event viewer after a normal restart and see if those are systematic?

Some searching shows those errors may be from an uninstalled application or something.

If they are present after a normal restart:
Run regedit, select computer on left pane. Right click on it and export.
Get CCleaner https://www.piriform.com/ccleaner/download (hope you can install w/o crash)
Analyze and then fix (if it finds) registry issues
restart PC and check event viewer again if you keep getting them
Hi GokAy,

I've been using CCleaner for years! So I've done this many many times!

Yes the errors are always there, I've run multiple virus scans using Avast and Malwarebytes. Done a start-up repair, which found no errors.

Do you need me to do anything else?

Thanks
My System SpecsSystem Spec
.

17 May 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

If you search DistributedCOM in the forums, there are some threads that show. Some require you to delete a key in registry, you can check those if applicable to your case. Export the registry before you delete anything though. Also create a System Restore point.

These DCOM errors may not be related to your main issue though.

Hmm, I wonder if creation of a system restore point triggers this loss of power, it is run at before both an install and an windows update.
My System SpecsSystem Spec
18 May 2015   #5
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
If you search DistributedCOM in the forums, there are some threads that show. Some require you to delete a key in registry, you can check those if applicable to your case. Export the registry before you delete anything though. Also create a System Restore point.

These DCOM errors may not be related to your main issue though.

Hmm, I wonder if creation of a system restore point triggers this loss of power, it is run at before both an install and an windows update.
Hi GokAy,

Just an update:

I have now cleared all errors in my Event viewer, those errors were caused by an old Chipset Driver.

For the DistributedCOM issue I followed the instructions here: Event ID 10016 -- DCOM permissions error and the problem was resolved.

However the only problem I am left with now is that the computer still suddenly loses power during/after an installation. I'm not sure how to proceed.

Thanks for your help up to this point!
My System SpecsSystem Spec
18 May 2015   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
temps

Im wondering if its a temperature problem, windowsUpdate has become a time consuming chore lately, and it seems to wack-up CPU usage, same thing happening when you download a program?.
Some of the more overheating experts will tell you which program to run.

Roy
My System SpecsSystem Spec
18 May 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

Well, at least you now know they were not relevant and is always better to sort errors.

Just guessing here:

Download memtest Memtest86+ - Advanced Memory Diagnostic Tool (download approximately halfway down the page)
Run it overnight and see if you get any errors (would list them in red)
My System SpecsSystem Spec
18 May 2015   #8
oscer1

win 7 64 bit
 
 

hi usually the lose of power is due to either high temps or bad power. you can use hwmonitor to check the temps. i would check the voltages in the bios and see what they are. might want to try another power supply if you have one or barrow one to test with.
My System SpecsSystem Spec
07 Jun 2015   #9
MistUnleashed

Windows 7 Ultimate x64
 
 

Hi Guys,

The problems still there. Running a MEMTEST shows no errors after 10 passes, HWMonitor isn't showing anything abnormal. Ive tried a chkdsk and run a sfc /scannow and they haven't solved the power loss problem. Any other ideas?

Thanks,

MistUnleashed
My System SpecsSystem Spec
07 Jun 2015   #10
oscer1

win 7 64 bit
 
 

Try another power supply that has enough watts for your system
My System SpecsSystem Spec
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