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Windows 7: Random Reboot

10 Jun 2015   #1
MikeA01730

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Random Reboot

Hi,

My wife's PC reboots apparently randomly. For a few weeks I noticed that whenever I looked at it the dialog box advising that the machine had been powered down without shutdown was almost always displayed and the screen was always lit even though the display is set to sleep after 15 minutes. Then I was in the room with that screen displayed, no applications running, no one at the keyboard or mouse, and the PC just rebooted for no apparent reason. As I recall there was no BIOS startup screen, rather it went directly to Windows. My wife doesn't use this PC a lot, and it's never rebooted when she's been using it, so it's possible that this only happens when the PC is idle.

My wife is an unadventurous PC user. She typically uses MS Word and uses Firefox to visit innocuous web sites. She’s never had any infection that I recall. I run MS Security Essentials because it’s unintrusive and doesn’t seem to slow the PC. I always apply all windows updates when they’re disseminated. Other than that no new software has been installed for a long time. The hardware is all original so I haven't overloaded the power supply.

Any ideas on how to fix this would be appreciated.

Thanks,
Mike


My System SpecsSystem Spec
.
11 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

You can also run a scan with Malwarebytes Anti-Malware free (doesn't hurt to start trial as you install it).

You can do a clean startup to see if it is a software/service issue - Troubleshoot Application Conflicts by Performing a Clean Startup.
Also check Event Viewer for errors/warnings, anything you can find?
My System SpecsSystem Spec
15 Jun 2015   #3
MikeA01730

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,

I tried running Malwarebytes several times and each time the PC rebooted before it finished. The first time when it rebooted it ran chkdsk automatically at the reboot. Finally I tried again and Malwarebytes finished and found no problems.

After one of the reboots I looked at the detailed information in the error message. It said:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80054868F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061515-38329-01.dmp
C:\Users\Pamela Albert\AppData\Local\Temp\WER-87656-0.sysdata.xml

I saved the two files mentioned in the message but don’t know how to analyze them. Viewing the dmp file in a text editor isn't useful. What s a good program to view it? Would someone be able to help if I uploaded them here?

Thanks,
Mike
My System SpecsSystem Spec
.

15 Jun 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

Alright, make a new thread in http://www.sevenforums.com/bsod-help-support/
And follow these instructions Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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