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Windows 7: slow shutdown on Win 7 - need help reading Shutdown trace results

23 Jun 2015   #11
dodobird

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Mark,

In safe mode - windows shuts down in about 7 seconds from press of the button (normal start up would shut down in about 10 seconds

Ztruker,
I've filled in my specs now.

I don't have any peripherals attached and still the same delayed shutdown.
I often install software for various reasons then uninstall them (when I remember to) once I've used them for their purpose. I can't remember if there was anything specific that I installed at around the time I noticed the stalled shutdown. I was hoping that the SDK software would help me pin point the programs but the screenshots I provided here seem to show a great deal of potential programs (during that 20 second gap in the middle)

thanks,
Dodo


My System SpecsSystem Spec
.
24 Jun 2015   #12
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try uninstalling your AV.
My System SpecsSystem Spec
24 Jun 2015   #13
dodobird

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

GokAy,

Tried uninstalling. Still no success.
My System SpecsSystem Spec
.

24 Jun 2015   #14
MarkP15

Windows 7 Home Premium x64
 
 

Dodo, that's brilliant. The fact you've started it in safe mode and it shuts down normally (or faster than normal) can eliminate any hardware problems. You've also said you install a lot of software, so I think software is causing the problem. Therefore, I'd recommend using msconfig.exe to stop any non-windows and unimportant services and programs starting when your computer boots up. If your computer boots up normally when only Microsoft services are running, start enabling the other services and programs one by one, then restart your pc after each one is enabled so you can see what causes the problem. There are lots of guides on how to do this, but if you're stuck I can walk you through.

Cheers,

Mark
My System SpecsSystem Spec
24 Jun 2015   #15
GokAy

Windows 7 Ultimate x64 SP1
 
 

Hmm, a clean startup is a usual diagnostic step, I have totally skipped it in this thread

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
24 Jun 2015   #16
MarkP15

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
Hmm, a clean startup is a usual diagnostic step, I have totally skipped it in this thread

Troubleshoot Application Conflicts by Performing a Clean Startup
Which is what I just said...
My System SpecsSystem Spec
24 Jun 2015   #17
GokAy

Windows 7 Ultimate x64 SP1
 
 

Yep yep, you reminded me, sorry for not mentioning that. I cut my posts short, pain to write from iPhone.
My System SpecsSystem Spec
24 Jun 2015   #18
dodobird

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

All,

I was trying to avoid the trial and error method - but had to do so in the end.

So an few hours later it turns out the service "ActiveDelayDeviceService" (the manufacturer is listed as Sony as I have a Sony VAIO laptop) seems to be the problem.

When I disable it - the computer shuts down fine. The only problem now is that that service seems to be linked to my wireless network card somehow. When I disable it my 'Intel(R) Centrino(R) Advanced-N 6230' card doesn't show up in device manager nor is there the wifi icon in the system tray. When I enable it - my wifi works fine, and shutdown is again slowed down.

So do you think the above service is actually the problem or perhaps a precursor to the true culprit?
My System SpecsSystem Spec
24 Jun 2015   #19
dodobird

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Before someone asks...

I've tried to find updated network card drivers, and it seems my drivers are already the latest.
Also can't find any info on the "ActiveDelayDeviceService" anywhere.
thanks,
dodo
My System SpecsSystem Spec
24 Jun 2015   #20
MarkP15

Windows 7 Home Premium x64
 
 

The above service is most likely the problem, but Sony need to address it. Try going to their support and opening a case?...
My System SpecsSystem Spec
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 slow shutdown on Win 7 - need help reading Shutdown trace results




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