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Windows 7: sfc /scannow found corrupt files but was unable to fix them

23 Jun 2015   #1
aussiepride

Windows 7 Home Premium 64-bit
 
 
sfc /scannow found corrupt files but was unable to fix them

Hi everyone,
I'm new here so please forgive me if I have explained this badly or if I haven't provided enough information. I ran sfc /scannow, and received the following error:

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

I checked the CBS.log and I found these lines which could point to the problem:
2015-06-23 15:44:41, Info CSI 00000349 [SR] Beginning Verify and Repair transaction
2015-06-23 15:44:41, Info CSI 0000034b [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-23 15:44:41, Info CSI 0000034d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-23 15:44:41, Info CSI 0000034f [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-23 15:44:41, Info CSI 00000350 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-06-23 15:44:41, Info CSI 00000352 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-23 15:44:41, Info CSI 00000353 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-06-23 15:44:41, Info CSI 00000356 [SR] Repair complete
2015-06-23 15:44:41, Info CSI 00000357 [SR] Committing transaction
2015-06-23 15:44:41, Info CSI 0000035b [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

My question is, what do I do to resolve the problem from here? Feel free to let me know if your require any more info or if there is anything I can do to assist in resolving the problem. Thanks so much for your help.


My System SpecsSystem Spec
.
23 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Those are false warnings, the 2 files are not corrupt and this issue is known.

You can try to run SFCfix The Tech Cookbook – Windows 7 update (KB3022345) causing corrupt files

or if that fails uninstall KB3068708. (It may also be that you still have KB3022345, which was replaced with KB3068708 later)
My System SpecsSystem Spec
23 Jun 2015   #3
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Those are false warnings, the 2 files are not corrupt and this issue is known.

You can try to run SFCfix The Tech Cookbook Windows 7 update (KB3022345) causing corrupt files

or if that fails uninstall KB3068708. (It may also be that you still have KB3022345, which was replaced with KB3068708 later)
Thanks for your help! I do have KB3068708 installed. However, wasn't KB3068708 supposed to fix the problem?
My System SpecsSystem Spec
.

23 Jun 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

Yes, but you are not alone in still getting corruption after installing KB3068708.

Try uninstall (check SFC /scannow) and reinstall KB3068708 (check again).
My System SpecsSystem Spec
23 Jun 2015   #5
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Yes, but you are not alone in still getting corruption after installing KB3068708.

Try uninstall (check SFC /scannow) and reinstall KB3068708 (check again).
Just did you said about and got the same "Windows Resource Protection protection found corrupt files but was unable to fix them" both times. Any ideas?
My System SpecsSystem Spec
23 Jun 2015   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Did you remove both updates if you have them ?
My System SpecsSystem Spec
23 Jun 2015   #7
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Did you remove both updates if you have them ?
I just removed KB3068708
My System SpecsSystem Spec
23 Jun 2015   #8
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Do you have KB3022345 installed ?

Did you uninstall it ?
My System SpecsSystem Spec
23 Jun 2015   #9
aussiepride

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Do you have KB3022345 installed ?

Did you uninstall it ?
I do have KB3022345 installed but I didn't uninstall it; I only uninstalled KB3068708 and reinstalled it. Which one would you like me to uninstall or should I uninstall both?
My System SpecsSystem Spec
23 Jun 2015   #10
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Did you remove both updates if you have them ?
Once again.
My System SpecsSystem Spec
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