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Windows 7: Windows Explorer Crashes sometimes but is getting more frequent.

10 Jul 2015   #11
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

Hi everybody,

I think I have solved it.
Looking at the "View Problem Details"
I did some more research on the part in red:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ASUSWSShellExt64.dll
Fault Module Version: 1.1.0.27
Fault Module Timestamp: 4c7f631d
Exception Code: c0000005
Exception Offset: 00000000000051da
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1040
Additional Information 1: ef81
Additional Information 2: ef81de925b89ace3df063356c542c276
Additional Information 3: 626b
Additional Information 4: 626bd5af763f5f4e60ac4f08ddb3222b

This research took me to here : Windows Explorer crashes - (ASUSWSShellExt64.dll / - Microsoft Community

It seems that the problem is caused by ASUS WebStorage software which I have un-installed and so far the crashes haven't happened since.......things are looking up..... knowing my luck though...I'm counting my chickens before they are hatched!!

If al is OK still in a few days, I will mark this as solved.


My System SpecsSystem Spec
.
10 Jul 2015   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You reformatted? You mean reinstalled windows right? If that's the case ignore my last post.
My System SpecsSystem Spec
10 Jul 2015   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Removing bloatware is always a good idea. On my machine I downloaded a Win 7 ISO legally from digital river and freah installed windows without all the extras.
My System SpecsSystem Spec
.

14 Jul 2015   #14
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

Hi everybody,

Do you have problems with Windows Explorer (NB. NOT INTERNET EXPLORER) crashing?
Is your computer from ASUS?
Uninstall this ASUS WebStorage software.
This is the problem.......I uninstalled it several days ago and no more "Windows Explorer" has stopped working.

This can now be marked SOLVED!! I know, it will start again shortly afterwards.......knowing my luck.

Regards ET
My System SpecsSystem Spec
14 Jul 2015   #15
GokAy

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by English Teacher View Post
I know, it will start again shortly afterwards.......knowing my luck.
Hopefully, not!
My System SpecsSystem Spec
Reply

 Windows Explorer Crashes sometimes but is getting more frequent.




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