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Windows 7: App Data subfolder missing

11 Sep 2015   #11
Ztruker

Windows 10 Pro X64
 
 

In the Save as window, navigate to a different location to save to. That should then be the location that is given the next time a Save as is done.


My System SpecsSystem Spec
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11 Sep 2015   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

CosmicJest,
I was hoping to duplicate the issue, but I'll need more info on the Adobe software.

"Adobe Acrobat IX" is version 9 of some product.

I'm not sure if you are referring to a paid Adobe product or the free PDF reader.

This website shows some of Adobe's product naming conventions:
Adobe - Adobe Reader : For Windows


You might want to read thru this thread:
Need a pdf reader
Or maybe not :-)
My System SpecsSystem Spec
12 Sep 2015   #13
GokAy

Windows 7 Ultimate x64 SP1
 
 

You won't see Temp Int files while having system files hidden. Does it not show when both are unhidden?
My System SpecsSystem Spec
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12 Sep 2015   #14
UsernameIssues

W7 Pro SP1 64bit
 
 

CosmicJest,
I was able to reproduce the issue and it is just about as I had theorized in post #9. I did not need to install any Adobe products because Process Monitor showed that Outlook is the app that deletes the PDF from that location. In post #9, I theorized that the folder was deleted (and thus the PDF). It turns out that the folder stays. Only the PDF is deleted once Outlook is thru with it.

In Outlook 2010, if the preview pain is turned ON, then the PDF is saved (twice*) to the temp folder when you select the PDF attachment in the preview pane. Just a single click to select the PDF is all that is needed. Selecting another e-mail to be previewed deletes both temp copies of the PDF within a few seconds.

*I don't know why Outlook saves two temp copies of the PDF.
The first copy has a normal file name.
e.g. test.PDF
The second copy adds a space and then (2).
e.g. test (2).PDF

In Outlook 2010, if the preview pain is turned OFF, then opening the e-mail and selecting the PDF attachment with just a single click is all that is needed for Outlook to write the two files mentioned above to the temp folder. Closing the e-mail deletes the two temp files within a few seconds.

You really would not want Outlook to operate any other way. Some Outlook users setup passwords to keep others from accessing their e-mail account(s). Imagine if Outlook left copies of every attachment that you ever opened or previewed in a temp folders. An infection on the computer might not be able to open Outlook due to the user's password, but it could gather up temp files and send them to other people. Also, someone other than the proper user could get at those temp files if the user walks away without locking the computer.



If you opt to look into this further - keep in mind the the Temporary Internet Files folder is sort of like the Desktop folder. The desktop that you see might have shortcuts from the public desktop folder and from your desktop folder. In much the same way, the Temporary Internet Files folder shows you selected files from many different folders. Some files and folders remain hidden even after you tell Folder Options to not hide stuff. Good luck getting Windows to show you some of what is in there:

App Data subfolder missing-tif.png


My System SpecsSystem Spec
14 Sep 2015   #15
CosmicJest

Windows 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by Ztruker View Post
In the Save as window, navigate to a different location to save to. That should then be the location that is given the next time a Save as is done.
The user was told to do this in the future. Thank you.

Quote   Quote: Originally Posted by GokAy View Post
You won't see Temp Int files while having system files hidden. Does it not show when both are unhidden?
Nope. No Temp Internet folder in the path when showing hidden files!

Quote   Quote: Originally Posted by UsernameIssues View Post
CosmicJest,
I was able to reproduce the issue and it is just about as I had theorized in post #9. I did not need to install any Adobe products because Process Monitor showed that Outlook is the app that deletes the PDF from that location. In post #9, I theorized that the folder was deleted (and thus the PDF). It turns out that the folder stays. Only the PDF is deleted once Outlook is thru with it.

In Outlook 2010, if the preview pain is turned ON, then the PDF is saved (twice*) to the temp folder when you select the PDF attachment in the preview pane. Just a single click to select the PDF is all that is needed. Selecting another e-mail to be previewed deletes both temp copies of the PDF within a few seconds.

*I don't know why Outlook saves two temp copies of the PDF.
The first copy has a normal file name.
e.g. test.PDF
The second copy adds a space and then (2).
e.g. test (2).PDF

In Outlook 2010, if the preview pain is turned OFF, then opening the e-mail and selecting the PDF attachment with just a single click is all that is needed for Outlook to write the two files mentioned above to the temp folder. Closing the e-mail deletes the two temp files within a few seconds.

You really would not want Outlook to operate any other way. Some Outlook users setup passwords to keep others from accessing their e-mail account(s). Imagine if Outlook left copies of every attachment that you ever opened or previewed in a temp folders. An infection on the computer might not be able to open Outlook due to the user's password, but it could gather up temp files and send them to other people. Also, someone other than the proper user could get at those temp files if the user walks away without locking the computer.

If you opt to look into this further - keep in mind the the Temporary Internet Files folder is sort of like the Desktop folder. The desktop that you see might have shortcuts from the public desktop folder and from your desktop folder. In much the same way, the Temporary Internet Files folder shows you selected files from many different folders. Some files and folders remain hidden even after you tell Folder Options to not hide stuff. Good luck getting Windows to show you some of what is in there:
Wow. Thank you for going to the trouble to figure all this out UserNameIssues. I find it helps me to understand future problems if I understand past problems. I very much appreciate your detailed explanation and screenclip. Thank you, and kudos!

P.S. Yes, Adobe Acrobat IX is an older version of the paid Adobe product.
My System SpecsSystem Spec
14 Sep 2015   #16
GokAy

Windows 7 Ultimate x64 SP1
 
 

I will tell this again since from how you wrote it I can't be certain we are on the same page
Quote:
No Temp Internet folder in the path when showing hidden files!
Show hidden files does not show temp folder.

Do both simultaneously:
- appdata: select "show hidden files"
- temp: untick "hide protected system files"
My System SpecsSystem Spec
14 Sep 2015   #17
UsernameIssues

W7 Pro SP1 64bit
 
 

CosmicJest,
You are welcome.


GokAy, post #10 indicates that you and CosmicJest have not been on the same page for a while :-(

Quote   Quote: Originally Posted by CosmicJest View Post
...the user's computer is now set to show hidden files & hide protected files; however, the >Temporary Internet Files folder continues to be elusive.
CosmicJest,
Maybe what you wrote was a typo... but it sounds like you still have a check by the option to Hide protected operating system files. You will need to make the user's folder options look like this:

App Data subfolder missing-tif-1.png


When folders have the "S" (System) attribute, they should not show until you remove the check from the Hide protected operating system files option.

App Data subfolder missing-tif-2.png


However, as I indicated before, you might be disappointed once you get inside of that Temporary Internet Files folder. Explorer usually does not show much - and yet there can be a lot of sub-folders and files under the main Temporary Internet Files folder. You just cannot normally see them.


My System SpecsSystem Spec
14 Sep 2015   #18
GokAy

Windows 7 Ultimate x64 SP1
 
 

Thanks for the warning and of course for the screenshots and clarification UNI
My System SpecsSystem Spec
15 Sep 2015   #19
CosmicJest

Windows 7 Pro 64-bit
 
 

It's all good. Path found. Help appreciated.


Attached Thumbnails
App Data subfolder missing-path.jpg  
My System SpecsSystem Spec
15 Sep 2015   #20
UsernameIssues

W7 Pro SP1 64bit
 
 

And it looks like you can see the Outlook folder too.

Enjoy :-)
My System SpecsSystem Spec
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