Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help With About (4) SFC /Scannow Errors Windows 7 Pro 64-bit SP1

19 Sep 2015   #11
GokAy

Windows 7 Ultimate x64 SP1
 
 

PM sent, expect a reply from NoelDP. He is usually very busy, so it may take a day or two.


My System SpecsSystem Spec
.
19 Sep 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hah! ye of little faith
Here's the CheckSUR error...
Code:
Unavailable repair files:
	servicing\packages\Package_5_for_KB2416471~31bf3856ad364e35~amd64~~6.1.1.0.mum
	servicing\packages\Package_5_for_KB2416471~31bf3856ad364e35~amd64~~6.1.1.0.cat
...and here's the SFC errors...
Code:
	Line 3683: 2015-09-19 07:52:26, Info                  CSI    00000368 [SR] Beginning Verify and Repair transaction
	Line 3688: 2015-09-19 07:52:26, Info                  CSI    0000036b [SR] Cannot verify component files for eda0994a5dcb3a3451128b283ebaf43d, Version = 6.1.7601.17966, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
	Line 3691: 2015-09-19 07:52:27, Info                  CSI    0000036d [SR] Cannot repair member file [l:36{18}]"Amd64\HPZSCWN7.DTD" of prnhp002.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
It's unusual for a Manifest file to show an error in SFC without it appearing in CheckSUR also - but I see this CheckSUR is a couple of days old, so may be a little out of date.
I'll post a fix for the CheckSUR problems first, as they may have a bearing on the SFC.

Back soon.
My System SpecsSystem Spec
19 Sep 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - smkaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder smkaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

19 Sep 2015   #14
symosk

Window 7 Professional 64-Bit
 
 

Noel......Many Thanks.
I followed your instructions and just finished running the SURT, again (hotfix).
I'm attaching the CheckSur and the CheckSur Persist files.

Sy


Attached Files
File Type: log CheckSUR.log (1.0 KB, 1 views)
File Type: log CheckSUR.persist.log (7.0 KB, 0 views)
My System SpecsSystem Spec
19 Sep 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that fixed the mum/cat file error (although there's still no mention of the problem Manifest file )

Now for the driver problem...
I've uploaded a file - smkab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\smkab
hit the enter key - if you get a 'Not Found' error try
DIR D:\smkab
or
DIR E:\smkab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\smkab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
19 Sep 2015   #16
symosk

Window 7 Professional 64-Bit
 
 

I just ran a new SFC /scannow.......sorry to report the exact same errors and results.

Sy
My System SpecsSystem Spec
19 Sep 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yeh - that's to be expected as the CheckSUR can't do normal file replacements, unfortunately.
See my last post for the fix for the driver file - and once that's out of the way I'll see about the problem with the manifest file.
My System SpecsSystem Spec
19 Sep 2015   #18
symosk

Window 7 Professional 64-Bit
 
 

Noel.......I encountered a problem. I got as far as storing all the unzipped files
in a folder named smkab in C dir C:\smkab

Unfortunately, I'm unable to do a "Repair My Computer", since I don't have (or unable to find)
Windows 7 Pro disk that it requires. Trying to remember if computer came with (1) when I bought
in 2011 I thought it came with 7 Home, and I updated to Professional so that I install my old XP in
"virtual mode", which I did, and ironically I've never used

Noel, I tried to do an XCOPY in safe mode......didn't work

XCOPY C:\smkab C:\Windows\Winsxs /y /i /s /v /h <access denied>


Noel, I really do appreciate all the time, hard work, and effort you've spent in trying to solve this
problem of mine. Fortunately, everything seems to work just fine, even with those manifest and package
errors. Windows Update, The printer, video, audio, graphics, system restore....everything seems to work
just fine.......perhaps, I should just leave "well enough" alone, unless you can think of another way for me
to copy those files over into C:\Windows\Winsxs with the correct attributes.

I 'ghosted' an external USB drive sometime in July......There's no quarantee that those errors were not present, even back then......I have restore points going back pretty far, so I wonder if I should just do a system restore to check for those errors......of course, if actual manifest files were missing, the restore would probably not help, so back to "square one"........What are your thoughts?

Thank you very much....you've been a wonderful help about this
Sy

The thing I would love to know is exactly what computer function those errors point to..........
My System SpecsSystem Spec
20 Sep 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You don't normally need the disk for that, unless your system has no System Reserved partition?
YOu can create a Repair disk, anyhow... System Repair Disc - Create
My System SpecsSystem Spec
20 Sep 2015   #20
symosk

Window 7 Professional 64-Bit
 
 

Noel.........For some reason, I'm having trouble with the XCOPY syntax ?


DIR C:\smkab <OK>

then

XCOPY C:\smkab C:\Windows\winsxs /h /i /s /v /h <access denied>


keeps giving me that it can't create directory windows\winsxs
I'm not trying to create C:\Windows\winsxs directory, but copy to it from from C:\smkab

There appears to be nothing wrong with the attributes, just the C:\Windows\winsxs syntax????????
My System SpecsSystem Spec
Reply

 Help With About (4) SFC /Scannow Errors Windows 7 Pro 64-bit SP1




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Multiple windows update Errors sfc /scannow shows corrupt
I have multiple files that will not update with windows update. 1.) .Net framework 4.5.2 is failing in both windows update & I manually downloaded and it will not install. a.) When I do a manual install it says the windows installer is not installed correctly. b.) When I researched...
Windows Updates & Activation
How do I fix errors from SCANNOW's CBS.log?
Hello, I'm new here- I've been going through a few problems with my computer. When I run SFC /Scannow I get errors the system is unable to fix, and are detailed in a CBS.log. I've added the CBS.log to my post, but how to I fix the errors? I do have my installation discs, if that's any help. ...
Performance & Maintenance
SFC/Scannow errors
I'm having trouble installing Windows 7 Service Pack 1 KB976932, after downloading the update on reboot it says updated failed and reverts changes. I ran a SFC/Scannow command and the following two errors came up as un-fixable. 2013-10-04 23:16:21, Info CSI 0000003d ...
Performance & Maintenance
Windows 7 random freeze/crash & sfc /scannow Unable to fix errors
I searched the forums, but I have not managed to find anything dealing with my specific issues and I'm not sure how to interpret the results. I have attached my sfcdetails.txt and system specs. Any help would be greatly appreciated.
General Discussion
SFC /SCANNOW Errors + Unable To Fix
Recently I been getting BSODs here and there. Some of the errors were dxgmms1.sys and the latest one was memory management. I ran sfc /scannow from cmd (I did right click and select run as admin) and it found some errors and said it was unable to fix them. I ran sfc 3-4 times and it still couldn't...
Performance & Maintenance
Did sfc /scannow have errors.
So I did the sfc /scannow on my wifes puter. Got to 2% and had errors the scan stopped and that the errors could not be fixed. I looked at the log and am not sure what this means. I am using Windows 7 home premium. Thanks for any help.
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App