Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Multiple freezes requiring hard shutdown; only detected error 80070490

22 Sep 2015   #1
tw247

Windows 7 SP1 64-bit
 
 
Multiple freezes requiring hard shutdown; only detected error 80070490

Hi,

I have been having trouble with my laptop for the past year or so but have finally resolved to fix it, however all the tests and checks I have performed have come back clean other than some issues with Windows Update (and failure to upgrade to Windows 10). I don't know yet if these are linked.

The main issue is repeated complete freeze of the computer (no HDD activity) requiring me to long-press the power button to resolve it. This has happened 20-30 times in the past year, in a range of programs, sometimes with nothing running, sometimes under heavy load and hot (though I have now discounted overheating as the cause). I also had this issue while attempting the Windows 10 upgrade after 75% (at the start of stage 3 (Configuring Drivers or something). Again, I don't know if these are linked.

Event Viewer doesn't show any obvious pattern of errors prior to the freeze, though I have not looked at this in too much detail. It justs shows the "critical: Kernel-Power" when I perform the power off.

I have performed all the tests and checks I could think of: sfc, DSKCHK, Windows Memory Diagnostic, Windows Update Readiness Tool, Windows Update Diagnostic. sfc initially showed an error but was able to fix it, though this didn't stop the freezing issue. The system update readiness tool has showed errors in the past (I can't remember when, sorry) but claimed to fix them. Windows Update Diagnostic has always reported issues (including ones it cannot fix) which include 80070490.

This error has not always been reported, though, and appeared to start after one of the failed windows 10 upgrade attempts, so I suspect it may not be linked to the freezes. The freezes have been going on for >12 months, and the windows 10 upgrade attempts have been since the start of August. The first 80070490 was in mid-August. I tried to perform a system restore after first noticing it, to a time when I knew it was not reported, and though I received an error (0xc0000022) this appeared to work and it temporarily removed the error. However, after I ran Windows update on 9/12/15 and ran WindowsUpdateDiagnostic it had returned.

If it helps the other Windows 10 update error messages have mainly been c1900101-40017 but included 80240055, 8000FFFF, 8024001E and 80070057, as well as initially giving reports to failed driver updates for Intel Management Engine Interface and Realtek PCIe Family Controller. I have since been through and checked all drivers for updates as a precaution, and this error message hasn't recurred since.

I would like to, firstly, resolve the freezing issue, and the Windows Update error if it is not linked. The Windows 10 upgrade is not a priority.

I have attached the CheckSUR and CBS logs (they are split due to its large size; apologies.)

Thanks in advance for your assistance.




Attached Files
File Type: zip CheckSUR (2).zip (381 Bytes, 0 views)
File Type: zip CheckSUR.persist.log.zip (707 Bytes, 0 views)
My System SpecsSystem Spec
.
22 Sep 2015   #2
tw247

Windows 7 SP1 64-bit
 
 

After reading the BSOD thread instructions I thought attaching this might be useful.


Attached Files
File Type: zip BLUELIGHTNING-22_09_2015_231216_78.zip (57.2 KB, 0 views)
My System SpecsSystem Spec
Reply

 Multiple freezes requiring hard shutdown; only detected error 80070490




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random freezes requiring Hard Reboot
As the title says, I'm experiencing random crashes in the form of freezing. No BSOD, no power down or reset, just an unrecoverable freeze. The computer is a relatively new build (3-4 months old), and this has been happening the entire time. This occurs during gaming, Installation of software, and...
Performance & Maintenance
Win 7 Home Premium x64 Randomly Freezes requiring hard boot
I recently upgraded my own custom built PC by replacing the primary HDD with a 500GB Samsung SSD, a new graphics card and installed OEM Windows Home Premium x64. From the beginning, I have experienced random freezes that require a hard boot, at least once a day. There’s never a BSOD. The freezes...
Performance & Maintenance
All new Hardware Custom build Freezes requiring hard reboot
Hey guys, I have a PC that was custom built with all new hardware, and I'm getting hard freezes anywhere from once a day to once a month. It happens while doing anything from watching a movie, to just browsing the web. I replaced the PSU, flashed the Bios, reinstalled windows, changed the...
Performance & Maintenance
New Computer Randomly Hard Freezes requiring cold boot to get working.
New custom computer running windows 7 64 pro with SP1. I installed the Os, and drivers from the Asus motherboard disk, on the first day I got it, and from the 2nd day the computer started having random freezes that vary from 1-3 times per day. The first time was while watching a video,...
General Discussion
Windows 7 Random Freezes Requiring Hard Reboot (no minidump files)
Hello fellow experts, My custom build computer (spec in my sig) is experiencing random freezes (screen and cursor), without going to a blue screen--necessitating manual restarts. I have identified no patterns that effect this behavior: browsing of internet, playing graphics intensive game,...
General Discussion
BSOD and system freezes requiring hard reboot Win7x64
I seem to have a couple of common ones; one refers to attempting to write to a read-only memory area. Another talks about a clock interrupt. I stumbled on the jcgriff2 website with diagnostic tools and went through those steps and have three zip files with the results. I also updated drivers using...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App