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Windows 7: Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.

30 Sep 2015   #1
polanskiman

Windows 7 Professional x64
 
 
Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.

Hello,

I have upgraded to Windows 7 x64 from Windows XP. With Windows XP, shutdown/reboot/sleep were working perfectly fine but now with Windows 7 x64 the PC refuses to shutdown completely. The fans/LED/CPU remain on. Same thing if I chose to sleep the computer. I need to press the power button for 4 seconds to completely shutdown the PC. I've tried:

- A clean boot;
- Deactivating all non essential services;
- Looking into devices power management tabs and deactivated accordingly what was needed;
- Boot in Safe Mode;
- Reverting certain drivers to older versions (network card, GPU);
- Resetting bios. The Bios is up-to-date;
- Doing a sfc /scannow.
- Uninstalling completely Norton Antivirus.

None of the above changed a thing. The outcome is always the same. The only difference with a Safe Boot is that the shutdown process hangs at the "Shutting Down..." window and therefore I need to hard reset the computer as well. Windows 7 is fully up-to-date.

In order to eliminate possible hardware issues I booted the PC with a backup drive of my old installation of Windows XP. Shutdown works perfectly. So it does not seem to be hardware related.

I have made a Shutdown Trace that can be found here. The trace was done thanks to "cluberti" tutorial on how to make a trace. Could any expert have a look at it and tell me if he notices anything out of the ordinary?

Thank you.


My System SpecsSystem Spec
.
01 Oct 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
I ran into this not sure if it applies to your issue though ?
3 star review of the cpu :/
Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics
Quote:
The processor would only let windows boot if I set the bios settings to lock the core multiplier (the feature that turns down the multiplier to be energy efficient)

I sent a perfectly good motherboard back thinking it was the issue, when it was this processor, its strange that its like this.
My System SpecsSystem Spec
01 Oct 2015   #3
polanskiman

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and welcome to SevenForums,
I ran into this not sure if it applies to your issue though ?
3 star review of the cpu :/
Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics
Hello and thank you for the Welcome.

The problem is not related with the boot but with the shutdown. By curiosity though I did try disabling/enabling several features in the Bios but that didn't help. Same problem persists.
My System SpecsSystem Spec
.

04 Oct 2015   #4
polanskiman

Windows 7 Professional x64
 
 

No one?
My System SpecsSystem Spec
05 Oct 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi sorry for the delay.
Have you tried safe mode with networking and shut down through it to see if the issue repeats ?
Otherwise I have no idea what would cause that :/
My System SpecsSystem Spec
05 Oct 2015   #6
polanskiman

Windows 7 Professional x64
 
 

Yes I have. The only difference is that in safe mode it hangs at the "Shutting down" window and I have to hard reset the PC. I will try one more time see if it does it again.
My System SpecsSystem Spec
08 Oct 2015   #7
polanskiman

Windows 7 Professional x64
 
 

I tried safe mode again and Windows 7 hangs at the Shutting down window. I could replicate this each time I tried.
My System SpecsSystem Spec
08 Oct 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Can you show your disk management window and msconfig startup and Non Microsoft services windows too ?
Disk Management - Post a Screen Capture Image

Heck show us this too
Show Us Your WEI [4]
My System SpecsSystem Spec
09 Oct 2015   #9
polanskiman

Windows 7 Professional x64
 
 

Hello,

Screenshots are attached but as I stated above, I have already tried a clean boot as well as disabling all third party services and startup items, which did not work. I also tried this morning uninstalling completely the video drivers and installed them again. That didn't do it either.


Attached Thumbnails
Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture1.png   Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture3.png  
Attached Images
Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture5.png Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture6.png Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture4.png 
My System SpecsSystem Spec
09 Oct 2015   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thanks
I'm wondering why your system reserved partition is EFI and not NTFS ?
My System SpecsSystem Spec
Reply

 Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.




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