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Windows 7: 4GB installed 1.74GB usable.

16 Dec 2015   #1
BorisTheAnimal

Windows 7 Home Premium
 
 
4GB installed 1.74GB usable.

This thread is a double, there is a first one: 4 GB of Physical Memory but 1.74 GB Usable

Hi,

I've got a costumers computer here that is having the exact problem as mentioned in the link above.

Only difference is that my laptop just had its motherboard replaced because the graphics-card was broken.

How to go on and solve it, I mean there is no real point to send it back to HP at this time now that the costumer has already waited for ~a months time, or is there?

Should I provide y'all with some more info?

Cheers
Boris


My System SpecsSystem Spec
.
16 Dec 2015   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

In the BIOS there are no settings for the memory remapping that I need to do.

I've searched the internet and found that I should have to do BIOS modding but from what I can tell is that if I'm not careful I might destroy the laptop. But I'm surprised that HP would fail on this.

Any suggestions are welcome at this point!
My System SpecsSystem Spec
18 Dec 2015   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
About all I can think of is a bad stick of ram or not seated properly :/
It's an easy thing to re-seat the sticks and see if that is it or use Crucial.com's search for upgrades for an update product.
Ram is pretty cheap in laptops it's just a matter if they have it.
My System SpecsSystem Spec
.

19 Dec 2015   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
About all I can think of is a bad stick of ram or not seated properly :/
It's an easy thing to re-seat the sticks and see if that is it or use Crucial.com's search for upgrades for an update product.
Ram is pretty cheap in laptops it's just a matter if they have it.
Unfortunately, it is not just me that has had this issue, I've read dozens of threads about this issue and it seems that HP has locked a bunch of options in the BIOS so you cannot fix this by yourself, you have to send it to HP.

Though there is an option but it's not ideal, I've found a forum that deals with BIOS modding, though it isn't 100% working.

But of course TrashZone I will do the reseating and hope that it will solve it but.
My System SpecsSystem Spec
19 Dec 2015   #5
thelma

windows 7 professional 64 bit
 
 
4GB installed

Hi Boris,

That BIOS modding only HP or also DELL ?

You know my problem with getting into BIOS
My System SpecsSystem Spec
19 Dec 2015   #6
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by thelma View Post
Hi Boris,

That BIOS modding only HP or also DELL ?

You know my problem with getting into BIOS
Yeah I guess.

I haven't really looked into it that much because I got the impression that the risks are on the same level as doing overclocks so yeah I wouldn't do it with the costumers computer but surely you can give it a try.

Just be careful, and I would make this like the very very very last thing to try!
My System SpecsSystem Spec
19 Dec 2015   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Boris could you be kind enough to let us know what operating system is installed on the troubled computer?
My System SpecsSystem Spec
21 Dec 2015   #8
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Boris could you be kind enough to let us know what operating system is installed on the troubled computer?
Hi LB,

sorry for late reply, it's Windows 7 Home Premium 64-bit.

But I'm quite certain that it isn't a hardware issue because the motherboard was recently replaced.

Boris
My System SpecsSystem Spec
22 Dec 2015   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could you post a picture like this from the troubled computer.

4GB installed 1.74GB usable.-memory.png


My System SpecsSystem Spec
30 Dec 2015   #10
BorisTheAnimal

Windows 7 Home Premium
 
 

Sorry for not staying active on this issue, but the costumer already came and picked up their laptop so I'll just mark it solved but I reckon that the problem lies within how HP configures the laptops and that you would need a qualified HP engineer to get it fixed.
My System SpecsSystem Spec
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 4GB installed 1.74GB usable.




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