Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Explorer Crashing a Lot

01 Jan 2016   #1
TDKMate

Win 7 Pro 64 SP1
 
 
Windows Explorer Crashing a Lot

Windows Explore (Win 7 Pro 64) is crashing a heck of a lot lately, maybe for a month or two. I use WE a lot in my workflow and some times I can work for hours with no problems, other times it might crash several times in 10 minutes.

In Googling the problem, I found it quite often is a Context Menu issue. I discovered ShellExViewer and I didn't see anything I felt was strange. I then learned it could be a '.com' issue. I ran CCleaner and fixed a bunch of those. That seemed to help, but didn't eliminate the problem.

I uninstalled a couple of recently installed utilities, like UltraSearch, but no real change. I have updated several programs, but they have always updated just fine, like Lightroom and other photo editors.

I also ran SFC and it didn't find any problems. Chkdsk come up clean, too. I've run multiple virus and malware scans; no problems found. Memory tests fine.

This is very frustrating and any help is appreciated.

I've discovered I can keep working with no issues (I was rebooting after the crashes) but I do loose some of my icons on the bottom right of the Task Bar (I forget what that area's called...).


My System SpecsSystem Spec
.
01 Jan 2016   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

See this post:

Explorer.exe keeps crashing

Upload Explorer Crash Dump (zipped) and attach it to a post if you can figure out how to enable Explorer Crash Dumps.

Also download Autoruns then extract the files to a folder on your desktop and right click autoruns.exe then choose run as administrator. Wait for the scan to complete and you should then see the word "ready" appear at the bottom of the window.

Click the "Explorer" tab and post a screenshot of context menu handlers.
Windows Explorer Crashing a Lot-autoruns.jpg


My System SpecsSystem Spec
02 Jan 2016   #3
TDKMate

Win 7 Pro 64 SP1
 
 

Thanks for the post, Callender.

Before I forget, I even installed an old video card (nVidia 770) driver/software version using the clean install option: no change. It’s still installed.

Steps performed:
Downloaded and ran Autoruns. Screenshot attached.

I’ll post a crash log as soon as I get one.

From the other link(s):
ShellExView already installed. I took a screenshot of it, sans Windows items. I put the file date up front to see recent files added. The only items new enough to coincide with my problem are: Avast, antivirus update; FoxIt Reader, a new install; Reflect, a regular program update. I’m thinking of uninstalling FoxIt (with Reflect) after I get a crash log, but the problem existed before I installed FoxIt.

I downloaded and installed the reg fix to enable the crash log.

I ran services.msc and set Windows Error Reporting to startup Automatically.

Naturally I did a full reboot.


.


Attached Thumbnails
Windows Explorer Crashing a Lot-shellexview-screenshot-1-2-15.jpg   Windows Explorer Crashing a Lot-autoruns-screenshot-1-2-16.jpg  
My System SpecsSystem Spec
.

02 Jan 2016   #4
TDKMate

Win 7 Pro 64 SP1
 
 

Sorry, I forgot I had the below. It's Not from the crash log method you requested; it's from the 'Details' area of the error window when Windows Explorer stops working. I saved several:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: DUI70.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf25
Exception Code: c0000005
Exception Offset: 0000000000001134
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 458970727bb8c3d19e66bbe2bd9c8be5
Additional Information 3: 8e85
Additional Information 4: 8e854223c73423d4817a2f771109ff16

** another:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56259295
Exception Code: c0000005
Exception Offset: 000000000004ac04
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: d735
Additional Information 2: d735188622cbec476c04d69ee4c5680c
Additional Information 3: eb40
Additional Information 4: eb40b0022b4885798629fb1650a4f992

** another:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56259295
Exception Code: c0000005
Exception Offset: 000000000004ac04
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: d735
Additional Information 2: d735188622cbec476c04d69ee4c5680c
Additional Information 3: eb40
Additional Information 4: eb40b0022b4885798629fb1650a4f992
My System SpecsSystem Spec
02 Jan 2016   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If you get an Explorer crash dump upload it and hopefully it will point to a specific .dll (shell extension)

In the meantime I'd suggest checking for and installing any updates for:

Bulk Rename Utility. Doesn't look like it's been updated by the author since 2012.

SnagIt current version. Your version looks old (2013)

Re: Gadgets. Do you use them? Currently the advice from Microsoft is to disable them but opinions vary.

Re: Foxit and Reflect. It seems unlikely that either of those cause problems.

You might also want to look at ShellMenuView x64 and check any entries where "File Type" is listed as Drive. Directory or Folder. If you spot any of those entries that you don not actually use - it might be worth disabling them.

Examples:
Windows Explorer Crashing a Lot-shellmenuview.jpg


My System SpecsSystem Spec
02 Jan 2016   #6
TDKMate

Win 7 Pro 64 SP1
 
 

If you get an Explorer crash dump upload it and hopefully it will point to a specific .dll (shell extension)
Will do. (I’m surprised it hasn’t crashed yet today! The computer’s been on for hours.)

“In the meantime I'd suggest checking for and installing any updates for:
Bulk Rename Utility. Doesn't look like it's been updated by the author since 2012
.”
Yeah, it’s the latest-n-greatest from their Web site. I’ve been using it for years. It’s a great utility I can’t live without. Give it a try if you do a lot of file renaming (it does more than that!).

SnagIt current version. Your version looks old (2013)
Actually, I have the latest-n-greatest on this too, with all updates. But I do have the prior version still installed; I’ll uninstall it.

I have a (bad?) habit of leaving a prior version of a program installed until all the bugs are worked out in the new version. I’ve got other old programs I can uninstall.

Re: Gadgets. Do you use them? Currently the advice from Microsoft is to disable them but opinions vary.”
No, never have used them. I Googled it and used “Turn Windows feature on or off” in which I unchecked “Windows Gadget Platform”.

Re: Foxit and Reflect. It seems unlikely that either of those cause problems.”
What I’d like to do is uninstall Adobe Read DC as I can’t stand this version, which is why I'm trying out FoxIt. (Little things like the constant nag screen that I’m not signed in.)

Any thoughts on this?

You might also want to look at ShellMenuView x64 and check any entries where "File Type" is listed as Drive. Directory or Folder. If you spot any of those entries that you don not actually use - it might be worth disabling them.
Disabled:
Folder: “Add to VLC media player's Playlist” Never used it, but I have been using VLC since the beta versions.
Folder: “Browse in Adobe Bridge CS6” Installed for years but never use it.
Folder: “Browse with Corel PaintShop Pro X6” Never use this, either.
Folder: “&TreeSize Free” Rarely used… I might just uninstall it.

Drive: “Browse with Corel PaintShop Pro X6” Don’t use it.
Drive: “&TreeSize Free” Same as above.

Going to restart and see what happens…
My System SpecsSystem Spec
02 Jan 2016   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by TDKMate View Post
What I’d like to do is uninstall Adobe Read DC as I can’t stand this version, which is why I'm trying out FoxIt. (Little things like the constant nag screen that I’m not signed in.)

Any thoughts on this?
Personally I use Nitro PDF Reader. I will not use any Adode Reader! Foxit is okay but it installs Foxit Cloud Reading.
My System SpecsSystem Spec
02 Jan 2016   #8
TDKMate

Win 7 Pro 64 SP1
 
 

Quote   Quote: Originally Posted by Callender View Post
Personally I use Nitro PDF Reader. I will not use any Adode Reader! Foxit is okay but it installs Foxit Cloud Reading.
I Googled on uninstalling Foxit Cloud and it seems straight forward. I went to uninstall it, but found no traces of it! Not listed in Programs, no Foxit Services running, etc. I don't remember for sure, but maybe the version of Foxit Reader I installed had an opt-out option...?

I also Googled Nitro Reader and overall it looks pretty good. I could not find if it has a Firefox plug-in or the like, however. I do checkout PDFs online a fair amount, owner's / repair manuals and the like, so I don't really want to lose that capability.

Can you view online PDFs with it?
My System SpecsSystem Spec
02 Jan 2016   #9
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by TDKMate View Post
I also Googled Nitro Reader and overall it looks pretty good. I could not find if it has a Firefox plug-in or the like, however. I do checkout PDFs online a fair amount, owner's / repair manuals and the like, so I don't really want to lose that capability.

Can you view online PDFs with it?
Yes you can. I think (from memory) but I'm not too sure that there's an option to install the web plugin on install. Anyway I prefer to use Cyberfox's (Firefox variant) built in PDF reader for viewing PDF's online but you can configure browsers to use Nitro PDF.
Windows Explorer Crashing a Lot-nitro.jpg
I just mentioned that I use Nitro rather than Adobe and it has some useful features. If you were looking for a basic PDF Reader then check out the thread here:

Suggestions for a free PDF Reader ?


My System SpecsSystem Spec
03 Jan 2016   #10
TDKMate

Win 7 Pro 64 SP1
 
 
dmp file attached

After no crashes yesterday, I was having a little hope. But it crashes pretty soon after startup this morning.


Attached Files
File Type: zip explorer.exe.5096.zip (895.4 KB, 2 views)
My System SpecsSystem Spec
Reply

 Windows Explorer Crashing a Lot




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Error 1033 - Internet Explorer crashing - Gadgets crashing
Hello Forum, I have the following issues - 1. First received the message on the computer from MS informing that we had an error - went to view details it said that we had a Error 1033. I went and pushed the button to get MS to fix this issue - but continually receive the message that I have...
BSOD Help and Support
Windows Explorer Keeps Crashing
HELP NEEDED!! one day my windows explorer started playing up and a message keeps poping up saying windows explorer has stopped working and gives me options like to restart or debug or what not.... no matter what i do eventually it stops working again and keeps restarting i tried using my...
BSOD Help and Support
Windows Explorer crashing, adobe plug in crashing.
Im running windows 7 ultimate 64 ... I dont know totally system specs. It's a custom rig that I purchased about 6 months ago. I dont think the specs matter anyway because I don't believe this is a hadware problem, but a windows problem. Ok, So about a month ago I was unlucky enough to pick up...
General Discussion
Windows explorer (not Internet explorer) is crashing
Hi all, I am using Window7 64 bit version. I have a problem when I was trying to open a folder. When I open this particular folder windows explorer is crashing and saying cannot access memory (with different addresses). All other folders are opening properly. Also, there are few vedio files in...
BSOD Help and Support
Windows Explorer (explorer.exe) is constantly crashing
hi, after 5 or 6 months of using, explorer.exe started crashing constantly, it crashes every 10-15 minutes and freezes the screen, then i restart the process and continue using. here is the problem signature : Problem Event Name: APPCRASH Application Name: Explorer.EXE
BSOD Help and Support
Windows 7 Pro x64 explorer.exe crashing
I have been following the people complaining about this here, as well as on the other forums and searching google day in and day out for a solution to this problem. Here is my exact problem: Random explorer.exe crashes. Be it the desktop process, or the file manager process. ALSO, when I get...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 16:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App