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Windows 7: Cannot delete / remove +-1TB of Temp Files on 1/2TB Drive?

06 Feb 2016   #41
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You could try WizTree to see if it can show where the 52 GB of Temporary files are.
You can click on the [+] icon next to a folder name to expand that folder and see what's in it.
If these temporary files are small files scattered all over this might not help, but it's free to try.
They have a Portable Zip available, no install needed.
Antibody Software - WizTree finds the files and folders using the most disk space on your hard drive

You could also try WinDirStat.
Make sure you have Shown Unknown checked in the Menu/Options
WinDirStat - Windows Directory Statistics


My System SpecsSystem Spec
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06 Feb 2016   #42
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just to say that it might be worth running Bleachbit Portable as it might show where these files are:

Download | BleachBit - portable version is near bottom right of the page.

Set preferences like this:
Cannot delete / remove +-1TB of Temp Files on 1/2TB Drive?-bleachbit-4.jpg
On the "Drives" tab include any missing drives.

Exit Bleachbit and restart the program. In the left pane check any boxes that reference temp files.

Run a "Preview" - you see a log in the right pane and nothing is cleaned.

Click in the right pane then press Ctrl+A then Ctrl+C and open Notepad. Click in the Notepad window and press Ctrl+V

Save the file with the .txt extension and upload it. Maybe it will show whre these files are.
Cannot delete / remove +-1TB of Temp Files on 1/2TB Drive?-bleachbit.jpg


My System SpecsSystem Spec
06 Feb 2016   #43
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

I just tried antibody and here is what it showed me:
While NEAT attempted to uninstall all of their Software, it appears it did not work 100%
Antibody shows a number of NEAT "pieces" left behind.
I am unsure what the letters HSC on the right side of the List mean.
Perhaps the GB's that cannot be deleted by the MS Disk Cleaner are these NEAT residue items.
I sent the list Antibody produced to NEAT via email as they are not open on the weekends.
I'll report as to their summation / action when they respond next week.
Thank you for the referral to Antibody as it's a new place to look and potentially a solution / fix.


Attached Thumbnails
Cannot delete / remove +-1TB of Temp Files on 1/2TB Drive?-capture-list-files-neat.png  
My System SpecsSystem Spec
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06 Feb 2016   #44
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Your screen print is for a Recycle Bin.
Have you Emptied the Recycle Bin ?
My System SpecsSystem Spec
06 Feb 2016   #45
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

The Recycle Bin on my Desktop, has been emptied many time during this process, regardless if it has content or not.

Why they appear to be in a Recycle Bin is beyond me, but I am a Novice at this.

What does the $ imply in front of some Files and not others?

YIKES, A ghost Recycle Bin!
My System SpecsSystem Spec
06 Feb 2016   #46
maxseven

Windows 7 Home Premium 64bit 6.1 Build 7601 (SP1)
 
 

Late to this party, but since you're still hard at it Mike Lynch what I would do is boot the PC with Puppy Linux, and use it to remove those Recycle Bin items at least.

Puppy might also show you junk that Windows is hiding from you. But use with caution of course. BTW if you use System Restore, have you tried turning it off (assuming you have no need/interest at this point to go back in time)? Turning it off should delete all Restore Points which are also hidden in Windows.

After doing any of this you should run chkdsk yet again I think.
My System SpecsSystem Spec
06 Feb 2016   #47
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

A corrupted Recycle Bin can be fixed in Windows, here's a tutorial:
Recycle Bin Corrupted - Cannot Delete File or Folder

That probably wouldn't explain/fix the 52 GB of mystery temp files.

As suggested by maxseven Puppy Linux might help find the files.
As suggested by Callender BleachBit might help find the files.

Did you run WinDirStat and see what it shows for Unknown ?
Some Windows programs can't read all files and might show as Unknown space used in WinDirStat.
My System SpecsSystem Spec
06 Feb 2016   #48
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

[QUOTE=DavidE;3212917]A corrupted Recycle Bin can be fixed in Windows, here's a tutorial:
Recycle Bin Corrupted - Cannot Delete File or Folder
QUOTE]

In addition to the above you can right click on your Recycle Bin icon then choose "Properties"

It list all drives and recycle bins for each. Make a note of the drive letters then use the command line shown in the tutorial for each drive. (Mrthod 1 steps 1-6)

A reboot is required to create new empty recycle bins.

I notice that one of the files is "uninstallneat.exe"

Did you follow Neat uninstall instructions?

Uninstall Neat 5 - The Neat Company

Then check for leftovers:

Neat by The Neat Company - Should I Remove It?
My System SpecsSystem Spec
23 Feb 2016   #49
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

Well, it's not a happy ending! After multiple attempts to reach NEAT I was able to have them attempt to clean up my System again. Their attempts failed and as a result of those efforts, my Desktop was flooded with about 40+ old Files, Folders and Short Cuts. On seeing there efforts failed, I was contacted by another level of support in the Pacific. I spoke with them and then they contacted the Support Person who last worked on my System. The rep from the Pacific called me back and referred me to Microsoft. I believe I will just have to live with this a the time invested by the Forum, NEAT and myself is just way beyond belief. I intend on trying to use Easy File Transfer to "migrate" from my current W-7 System Disk to a freshly installed W-7 System Disk. I will report back if it resolves the issue but my purpose in the Transfer is to eliminate unused Software, eliminate duplicate Files and improve the speed of my System. Thanks for trying to help me, I appreciate you efforts.
My System SpecsSystem Spec
23 Feb 2016   #50
Mike Lynch

Vista Ultimate 64 and Windows-7 both are 64 Bit
 
 

I neglected to ask: is there a Telephone Number or Email Address that I could use to report a situation like this to Microsoft? I do not believe they would want to help since the problem was caused by non Microsoft Software but I'd call or email them if I could get to the most logical Department easily. I guess I am frustrated and I do not relish phone trees, explaining the situation multiple times and "I think you understand". I wish I never gave the NEAT Desktop Scanner a second try. The first time should have been a lesson to me. The day after I bought the NEAT Scanned, at a discounted price, Sam's Club cleaned the shelves and their WEB Site of the Desktop Model. Something wasn't right for them to do that. If the Forum could "refer" me to a Microsoft Phone Number or an Email Address for this type of situation, I'd appreciate it.
My System SpecsSystem Spec
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