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Windows 7: Help reading Process Explorer please?

29 Mar 2016   #11
mikehende

windows 7 Professional 32 bit
 
 

This seems to be a browser issue, I wasn't even doing anything on the pc when a "shockwave plugin error" message popped up and locked down the pc, I could not immediately open the task manager. Looking at the event viewer, process monitor and reliability monitors did not show this error.

Now thinking about it, I have been getting kinda regular plugin errors popping up from time to time but I had always thought this was related to specific sites and not a firefox problem. So, since now I believe this to be problem with firefox, how do I fix it please?


My System SpecsSystem Spec
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29 Mar 2016   #12
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

Basic way to trouble shoot Firefox is to disable all optional add-ons and other enhancements, (disable the ones you really need, uninstall any that you don't often use ).

Reboot FF and see what happens, if your exceptions are random then the time you allow for this phase is always a lottery, but your experience will guide you.

If you get an exception in this clean boot then the issue is either within the main body of FF or in some other running program, If it's in FF then one of the BETA or Daily Builds could be a way to stop things quickly, other running programs is just a matter of closing them down until you no longer see the Exception. Takes a while but a logical approach is the best way.

If the exception does not appear with the add-ons disabled / Uninstalled the re-enable then one at a time until you see the exception again, one you know that this is the add-on with the issue - either find an alternative, check for updates, or even try contacting the developer directly.

This can be a long process especially with a number of add-ons as there is a chance that two separate add-ons interacting with each other and the permutations can quickly grow, which is why a lot of users put up with this type of issue if it is not to much of a problem, and the natural speed of development in Browser technologies means that faults often "go Away by themselves"
My System SpecsSystem Spec
29 Mar 2016   #13
mikehende

windows 7 Professional 32 bit
 
 

I just look at Add-ons, only one was the "cache viewer", I uninstalled it. Since a lot of the errors are 'plugin' related I am looking at the plugins but is shockwave flash necessary? Or any of the others as shown in this screenshot?


Attached Thumbnails
Help reading Process Explorer please?-screenshot_8.jpg  
My System SpecsSystem Spec
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29 Mar 2016   #14
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

I have all those and quite a few others, of the ones you have, Google Update is set to Always Ask, whilst the others are set to Always Activate. I'm not getting the issues that you are, so hopefully a similar set-up may work for you
My System SpecsSystem Spec
29 Mar 2016   #15
mikehende

windows 7 Professional 32 bit
 
 

BTW, searching the net it seems that this is a very common problem with no fixes but to use chrome:

https://support.mozilla.org/en-US/questions/957423
My System SpecsSystem Spec
29 Mar 2016   #16
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

Shockwave Flash is actually a Depreciated program these days, all the pressure is to go with the newer, more secure, HTML5 for processing the same sort of content. unfortunately some large worldwide distributors are a little slow to make the jump to the new way, so disabling the plug-in can be a bit of a lottery, As I type here I have streamed TV playing on my second monitor, using Flash of course
My System SpecsSystem Spec
29 Mar 2016   #17
mikehende

windows 7 Professional 32 bit
 
 

Sorry not understanding, would I need to keep shockwave for FF to work effectively or can I uninstall it?
My System SpecsSystem Spec
29 Mar 2016   #18
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

Flash is used by Firefox to play certain types of media files, you can remove flash, but those types of media will no longer work, and the major websites that still use flash will bonmbard you with requests to install it for "a richer web experience"

an idea of some of the issues is here ...

https://medium.com/@h_a_l_e_x/why-we...6ca#.m1tqk76ns
My System SpecsSystem Spec
29 Mar 2016   #19
mikehende

windows 7 Professional 32 bit
 
 

So then it seems I will be in the same situation as many people, either deal with or use chrome.
My System SpecsSystem Spec
29 Mar 2016   #20
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

You could create a new FF profile to see if you have the same issue (maybe something is corrupt in your current profile).
Creating a new Firefox profile on Windows - MozillaZine Knowledge Base

In the post #13 screen print it doesn't show if you have Shockwave set to Always Activate or Ask to Activate.
If you set it to Ask to Activate, flash content will not auto play, but you can still play it if and when you want to.
My System SpecsSystem Spec
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 Help reading Process Explorer please?




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