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Windows 7: Computer boots up but won't show desktop

30 Apr 2016   #1
BryanJames16

Windows 7 Home Premium 64-bit
 
 
Computer boots up but won't show desktop

Hi!

Recently my friend gave me an old laptop running Windows 7 Starter. It has a BSOD that has been fixed. My problem right now is when I try booting windows (in normal mode) at random times, it doesn't show desktop. The laptop was able to show the log in screen of the users. But when I enter one of the users, it does not show desktop. It just shows a black screen with the mouse pointer (I can move the mouse pointer though). I can still enter the desktop through safe mode.

What should I do? Thanks in advance!

~Bryan~


My System SpecsSystem Spec
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30 Apr 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Bryan mate get into safe mode if you can and run these for starters
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 run these in safe mode and the sfc often best run for two to three runs
My System SpecsSystem Spec
30 Apr 2016   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
You might review this if the above doesn't work
https://social.technet.microsoft.com...um=w7itproperf
My System SpecsSystem Spec
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01 May 2016   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep agree with Thrash Zone and if you want you can also run these even if only to eliminate malware

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)
My System SpecsSystem Spec
01 May 2016   #5
BryanJames16

Windows 7 Home Premium 64-bit
 
 

Hi! Thanks for your replies. The laptop's keyboard seems to be broken and I really can't run check disk (maybe one of the keys were continuously pressed during startup that's why check disk is always cancelled). I haven't tried running SFC. But I tried running a virus scan using Malwarebytes. It found some threats but it doesn't fix the problem. It seems that nothing was detected.

When I'm in safe mode, I opened msconfig and found a startup entry "Microsoft Windows OS" or something like that. Although it's bit dangerous, I tried disabling it at start up. Then everything went fine. I can now boot normally and I can now see the desktop. I tried uninstalling apps that seems to be bloatware. Then the start up entry magically vanished. Everything's working fine now. Thanks everyone!

PS: Is there any really a start up entry called "Microsoft Windows OS"?
My System SpecsSystem Spec
01 May 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Besides the obvious operating system you'd have to show us where you see this listing.
My System SpecsSystem Spec
01 May 2016   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have never had in msconfig (Startup) "Microsoft Windows OS".

From post #5
Quote:
PS: Is there any really a start up entry called "Microsoft Windows OS"?
Have you by chance installed Windows 7 again in some fashion?
Possibly a virtual installation or virtual drive.
My System SpecsSystem Spec
01 May 2016   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by BryanJames16 View Post

PS: Is there any really a start up entry called "Microsoft Windows OS"?
Yeah, it's probably the sidebar for gadgets.

Computer boots up but won't show desktop-capture.png

Microsoft Windows Operating System missing from msconfig startup.


My System SpecsSystem Spec
01 May 2016   #9
BryanJames16

Windows 7 Home Premium 64-bit
 
 

I see! So maybe that's the reason why my Home Premium doesn't have that start up entry. Thanks!
My System SpecsSystem Spec
01 May 2016   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome!
My System SpecsSystem Spec
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 Computer boots up but won't show desktop




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