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Windows 7: defragmenter has stopped working

07 Jul 2016   #1
LIZJOHN

Windows 7 Home Premium 32 bit
 
 
defragmenter has stopped working

my defragmenter has stopped working. Task Manager has been corrupted or tampered with. How do I fix it? Can I re-install defrag?


My System SpecsSystem Spec
.
09 Jul 2016   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hi LIZ and welcome to Seven Forums.

I'd run a full scan with your anti-virus of choice just to rule out any issues. You could also run the free on-demand Malwarebytes since no anti-virus product will be 100% effective 100% of the time. Be sure to select the "free download" option towards the bottom of the page.

https://www.malwarebytes.com/mwb-download/

Next I'd run a system file checker scan (option 2) from an elevated command prompt. The SFC will attempt to find, repair, or reinstall damaged or corrupt system files. If you get a notice that SFC could not fix some files you might have to run the scan 3 times.

SFC /SCANNOW Command - System File Checker

Please post back with your results.
My System SpecsSystem Spec
09 Jul 2016   #3
LIZJOHN

Windows 7 Home Premium 32 bit
 
 

Thanks for the reply. I have downloaded the repair program and Re_image says successful. However defeat problem still exists. I have been hit with Windows Media centre virus. Something called "Trusted Installer" has embedded itself in permissions customised settings and won't let me have control of permissions. Any suggestions other than a stick of dynamite?
My System SpecsSystem Spec
.

10 Jul 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

UN-INSTALL re-image program PLEASE.
What were the results of the 2 scans you were asked to run

LEAVE Trusted installer alone its a MAJOR part of W7, it sets ALL the permissions on your comp.
Do you have access to a W7 disc.

Roy
My System SpecsSystem Spec
10 Jul 2016   #5
LIZJOHN

Windows 7 Home Premium 32 bit
 
 

Hi Roy, thanks for the reply. Scans said that Windows explorer and another program had crashed and there were several threats. Should I still uninstall re-image? Is there a problem with it? I still have no control over permissions. Cannot give full access to myself as administrator. Seems like I have been hijacked. Do not have access to W7 disc.
John
My System SpecsSystem Spec
10 Jul 2016   #6
LIZJOHN

Windows 7 Home Premium 32 bit
 
 

Roy, should I reverse repair done by re-image?
My System SpecsSystem Spec
10 Jul 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

I would, if you look at the possible solution its ALLWAYS the first option as a solution.

Can you post the malwarebytes log.

Can you also run ESET on-line scan, dissable AVG
My System SpecsSystem Spec
10 Jul 2016   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just to be clear - do you mean "MyDefragmenter"

My Defragmenter: Help & Support
My System SpecsSystem Spec
10 Jul 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi John,
follow this link download/burn the ISO for your W7 version. home premium 32 bit.
https://www.heidoc.net/joomla/techno...-download-tool

Logs please.

Roy
My System SpecsSystem Spec
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 defragmenter has stopped working




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