Sudden shutdown - Now system has some corrupted files

Hello there,

I was playing a game (which I've played many times in the past with no issues) and suddenly my PC shutdown, it automatically restarted but upon loading into windows the resolution had changed to 800 x 600.

I tried to change the resolution but it's no longer possible to choose anything other than 800 x 600 as it's grayed out. So I checked Device Manager and saw there is a triangle with the "!" on several devices, including the graphics card and everything under "Other Devices"

Upon checking the properties for the graphics card it states "Windows has stopped this device because it has reported problems. (Code 43)", I looked into this and tried the common fix of uninstalling the driver and scanning for hardware changes so the driver would be re-installed but upon system restart the same issue appeared again.

After this failed I went through several others posts and restarted the PC again, upon doing so windows repair said there was an issue. Once it was done it said there was a problem it couldn't correct and in the description (most of which I didn't understand) it said that some files were corrupt.

I found a post showing how to scan for (and fix) corrupt system files using the command prompt "sfc /scannow" and followed the steps.
It stated it found corrupt files but was unable to fix some of them and that the deatils are included in the CBS.log file (also attached)Attachment 394686


Unfortunately my knowledge is limited and I don't know how to proceed from here so any help or advice would be much appreciated indeed!

Thank you.

Hi Kaide80,

Well that log was totally uninformitive

can you run this, the output will be in the same place as the CBS, and labelled SURT.
can you post it please


Access Denied

Do you have a system restore point prior to this occuring, if so give it a try
BUT run the tool FIRST

Roy

Hello Roy and thank you for your fast response!

I downloaded the attachment and installed it, not 100% sure if I did something wrong as it seems to have produced two files (CheckSUR.log and CheckSURE.Persist.log) in the same location as the CBS file.

Either way Here they are: CheckSUR.log CheckSUR.persist.log

Also I had tried to do a system restore previously to my original post here but kept getting an error stating the restore had failed and that my antivirus program may be preventing the system restore from completing.

I did disable the antivirus suite but still got the same error and haven't attempted to try a system restore since.

If you need any further information please let me know.

Thank you for your time and help!

Kaide

Hi Kaide,

that 1 came back clean, so no help there either.

Can you got to Device manager
(controlPanel >> device manager .. click on view >> select show hidden devices
from the list that appears are there any with
either an ! a small black down arrow or any Unknown
if so can you if the roll back option is available use it, otherwise can you post the details.

As you have a custom build i take it you still have the discs.

Rpy

note to me chipset updated ?

Hello again Roy,

I went to Device manager as requested, the same items still appear with the "!" as when the problem first started, even clicking "View > Select hidden devices" didn't show anything new.

The ones with the "!" can be seen in the attached image here,


With regards to the disks, I may have some of them still, I've since emigrated and the PC is fairly old so not sure what disks I still have laying around, what ones may I need?

Also would it perhaps be a good idea/better to just do a new install?

Thanks again for your time it's much appreciated!

Kaide

NAH I dont think we need to go that far yet

from that screenshot
You should have an Nvidia GUI on control panel, open it up >>Update option is available from there.

The lower down ones,
select each one
then RIGHT click >> properties >> details... then on the little dropdown arrow select hardware id's
I need the pci/ven details for them.

Roy

Apologies but I'm afraid I'm a little confused,

Do you mean the actual Nvidia control panel (the one I can normally access by right clicking on the desktop and clicking "NVIDIA control panel"?) If so, it seems that is no longer available since this issue started.

Or did you mean I should right click where is say's NVIDIA in the device manager as on the screen shot above and click update from there?

I had tried this earlier in the day and it did seem to update, but upon restarting the PC the resolution was still 800 x 600 and the "!" was still there on the device manager as in the screen shot above.

As for the other ones further down,

Under "Network Adapters"
WAN Miniport (IKE2):
ms_aglevpnminiport

Under "Other Devices"
SM Bus Controller:
PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05
PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043
PCI\VEN_8086&DEV_1C22&CC_0C0500
PCI\VEN_8086&DEV_1C22&CC_0C05

Universal Serial Bus (USB) Controller:
PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00
PCI\VEN_1B21&DEV_1042&SUBSYS_84881043
PCI\VEN_1B21&DEV_1042&CC_0C0330
PCI\VEN_1B21&DEV_1042&CC_0C03

Universal Serial Bus (USB) Controller (Second one, under the first as listed in the screen shot above):
PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00
PCI\VEN_1B21&DEV_1042&SUBSYS_84881043
PCI\VEN_1B21&DEV_1042&CC_0C0330
PCI\VEN_1B21&DEV_1042&CC_0C03

Unknown Device:
ROOT\VMWVMCIHOSTDEV

Unknown Device (Second one, under the first as listed in the screen shot above):
USB\VID_0CF3&PID_3000&REV_0200
USB\VID_0CF3&PID_3000

This is all of the ones listed with the "!" in device manager.

Thanks again,
Kaide

Hi Kaide,
try this link for the Nvidea
http://uk.download.nvidia.com/GFE/GF..._v3.2.0.96.exe

Tea time back in a while.

Roy

Ok thank you Roy, I'll give that one a whirl and let you know how I get on.

Enjoy your tea! :)

Thanks,
Kaide