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Windows 7: I really need help, with the performance of my computer

28 Nov 2009   #1
MrM

Windows 7 Ultimate
 
 
I really need help, with the performance of my computer

Hi, if anyone can help me IŽll appreciated.

My system:

Windows 7 Ultimate
Intel Core 2 Duo CPU E7400@2.80GHZ 2.80GHZ
RAM: 8 GB
64-Bit Operating System

Computer:

Gateway GT3234m, it came originally with 4 GB, but after checking the manufacture website I saw that I could upgrade to 8GB, and so I did. (4, 2GB memory cards)

Problem:

Too many glitches(windows, icons, everything blinks at different times and sometimes just after blinking for a while, they go black and as soon as I get the cursor over it it stops). I have a CPU meter and is running all the way to 100% almost all the time, with any Program, window opening or task that I try to perform. Because of that is running extremely slow.

I am not a computer expert as I see most people are in here, so instead of trying to fix it my self and making it worst. I took it to "Geek Squad", in Best Buys, to get it fix, and after 2 day with them they told me that there was nothing they could do. They did see the problem, but they didnŽt know how to fix it.

To whom ever can help me, thank you in advance.

P.S. at this point, I will be willing to trust someone with a Windows Remote Assistance.


My System SpecsSystem Spec
.

28 Nov 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MrM View Post
Hi, if anyone can help me IŽll appreciated.

My system:

Windows 7 Ultimate
Intel Core 2 Duo CPU E7400@2.80GHZ 2.80GHZ
RAM: 8 GB
64-Bit Operating System

Computer:

Gateway GT3234m, it came originally with 4 GB, but after checking the manufacture website I saw that I could upgrade to 8GB, and so I did. (4, 2GB memory cards)

Problem:

Too many glitches(windows, icons, everything blinks at different times and sometimes just after blinking for a while, they go black and as soon as I get the cursor over it it stops). I have a CPU meter and is running all the way to 100% almost all the time, with any Program, window opening or task that I try to perform. Because of that is running extremely slow.

I am not a computer expert as I see most people are in here, so instead of trying to fix it my self and making it worst. I took it to "Geek Squad", in Best Buys, to get it fix, and after 2 day with them they told me that there was nothing they could do. They did see the problem, but they didnŽt know how to fix it.

To whom ever can help me, thank you in advance.

P.S. at this point, I will be willing to trust someone with a Windows Remote Assistance.
Hi and welcome. we might be able to help even without RDT. Most of use tend to use team view but later on that.

If you boot into safe mode (F8) is the cpu still @100%?

Do you have an anti virus running and current?

can you launch task manager (rigth click the task bar) and get us a screenshot of the process tab (make sure show all users is checked) like the pic? to upload it you can use the attachment icon as shown in the other pic.
My System SpecsSystem Spec
28 Nov 2009   #3
Qdos

 

Based on the information given a diagnosis, less still a cure, isn't remotely possible.

Check Task Manager for active processes. Run scans for malware and trojans. Look at your system event logs for indications of errors of any sort.

If you can post specific information you'll get some useful advice, but nobody can give you any help until you are able to go into specifics I'm afraid
My System SpecsSystem Spec
.


28 Nov 2009   #4
MrM

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by MrM View Post
Hi, if anyone can help me IŽll appreciated.

My system:

Windows 7 Ultimate
Intel Core 2 Duo CPU E7400@2.80GHZ 2.80GHZ
RAM: 8 GB
64-Bit Operating System

Computer:

Gateway GT3234m, it came originally with 4 GB, but after checking the manufacture website I saw that I could upgrade to 8GB, and so I did. (4, 2GB memory cards)

Problem:

Too many glitches(windows, icons, everything blinks at different times and sometimes just after blinking for a while, they go black and as soon as I get the cursor over it it stops). I have a CPU meter and is running all the way to 100% almost all the time, with any Program, window opening or task that I try to perform. Because of that is running extremely slow.

I am not a computer expert as I see most people are in here, so instead of trying to fix it my self and making it worst. I took it to "Geek Squad", in Best Buys, to get it fix, and after 2 day with them they told me that there was nothing they could do. They did see the problem, but they didnŽt know how to fix it.

To whom ever can help me, thank you in advance.

P.S. at this point, I will be willing to trust someone with a Windows Remote Assistance.
Hi and welcome. we might be able to help even without RDT. Most of use tend to use team view but later on that.

If you boot into safe mode (F8) is the cpu still @100%?

Do you have an anti virus running and current?

can you launch task manager (rigth click the task bar) and get us a screenshot of the process tab (make sure show all users is checked) like the pic? to upload it you can use the attachment icon as shown in the other pic.
Thank you for such a prompt response, and IŽm sorry I step out.
Any ways, i already have the task bar showing, my question is how do i take a screenshot?, Yes I do have an Antivirus(ESET smart security 4.0.467.0
Also and excuse my ignorance, how and what is "boot into safe mode".
My System SpecsSystem Spec
28 Nov 2009   #5
MrM

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by Qdos View Post
Based on the information given a diagnosis, less still a cure, isn't remotely possible.

Check Task Manager for active processes. Run scans for malware and trojans. Look at your system event logs for indications of errors of any sort.

If you can post specific information you'll get some useful advice, but nobody can give you any help until you are able to go into specifics I'm afraid
I already checked for trojans and Viruses, and so far I have jet to find any. thanks.
My System SpecsSystem Spec
28 Nov 2009   #6
MrM

Windows 7 Ultimate
 
 

here is my screenshot.


Attached Thumbnails
-screenshot.png  
My System SpecsSystem Spec
28 Nov 2009   #7
MrM

Windows 7 Ultimate
 
 

this is the rest of the screenshot


Attached Thumbnails
-continuation-screenshot.png   -continuation-screenshot3.png  
My System SpecsSystem Spec
28 Nov 2009   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MrM View Post
this is the rest of the screenshot
hi I had to find you the hard way. I checked where you had posted previously on your porfile page. the correct link for here is I really need help, with the performance of my computer. dont worry though you will learn how to do it.


In terms of the things we need you to do. when you do a tesk manager you should click the memory at the top of the memory column so that the highest user is on top. look at mine.

next we need you to oopen task manager and click on the svchost that is highest. I think it was about 150 mb. right click on that file and click the create a dmp file. when ut is finished. zip the dmp and upload it to us.

use the attachment icon see pic to upload the smp file.
My System SpecsSystem Spec
28 Nov 2009   #9
MrM

Windows 7 Ultimate
 
 

IŽll get the hang of the forum.
Here is what you ask, my friend.

I canŽt load the zip,I keep getting a 404-error, any ideas?


Attached Thumbnails
-screenshot4.png  
My System SpecsSystem Spec
28 Nov 2009   #10
MrM

Windows 7 Ultimate
 
 

Now I know why I can up load it, is too big. 67MB
My System SpecsSystem Spec
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 I really need help, with the performance of my computer




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