error downloading troubleshooter

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  1. Posts : 18
    7 64 bit
       #1

    error downloading troubleshooter


    When I open the troubleshooter in windows 7 64 bit and click on "Check for performance issues" I get "An error occured while downloading the troubleshooter". The message / problem also occurs when I click and try to run "Fix problems with windows update". I do not have any problems relating to either of these troubleshooters as I am only trying to familiarize myself with the various tools as I repair my own and others computers. However Now I have a problem. The tools don't run. Can anyone help get them going. Thanks
    Last edited by philag1; 26 Jan 2010 at 00:29. Reason: issue is resolved see the posts to the end.
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Welcome philag1,
    What A/V and firewall are you using, Just wondering if that might be interfering somehow.
    You could run an sfc /scannow to check if there are any corrupt files. Here's a tutorial on that, SFC /SCANNOW Command - System File Checker
      My Computer


  3. Posts : 18
    7 64 bit
    Thread Starter
       #3

    Microsoft security essentials I will start the sfc /scannow and reply my result
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    philag1 said:
    Microsoft security essentials I will start the sfc /scannow and reply my result
    O.K. The A/V was just a guess, I thought maybe a firewall too, anyway let us know how that turns out.
      My Computer


  5. Posts : 18
    7 64 bit
    Thread Starter
       #5

    windows firewall . Also, I tried the remainder of the troubleshooters: Audio, internet connection, Display aero effects, etc... and the rest are functioning normal
    .sfc /scannow is 78% complete and I will post results
      My Computer


  6. Posts : 18
    7 64 bit
    Thread Starter
       #6

    no integrity violations in the sfc /scannow scan . "An error occured while downloading the troubleshooter". Downloading the troubleshooter is an interesting choice of words .
      My Computer


  7. Posts : 18
    7 64 bit
    Thread Starter
       #7

    Turned off the firewall temporarily to test and recieved the same message.
      My Computer


  8. Posts : 17,322
    Win 10 Pro x64
       #8

    Yeah, That is an interesting choice isn't it.
    I don't know if this makes a difference but do you have the box checked at the bottom of the troubleshooting page, to download the latest troubleshooting tips.

    Also is windows update working?
    Attached Thumbnails Attached Thumbnails error downloading troubleshooter-troublesooter.png  
      My Computer


  9. Posts : 18
    7 64 bit
    Thread Starter
       #9

    view error details list is as follows:
    Package ID: performance diagnostic
    Path: non-local path
    error code: 0x80091007
    Source: Download
    user: is my user name
    Context: Elevated
      My Computer


  10. Posts : 18
    7 64 bit
    Thread Starter
       #10

    yes
      My Computer


 
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