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Windows 7: Time-out error generating system health report tool

31 Jan 2010   #1

windows 7 home premium
Time-out error generating system health report tool

Hi, After upgrading from vista to windows 7 i tried to generate a system health report. now , i never had problems with this before, i ran the windows scannow in cmd and all is fine , i checked the performance and logs service and that was started and manual , the reports are being registered in the perflogs folder but the tool used to generate the report in HTML seems to time out and is incapable of generating a report like in vista before the upgrade. By the way i'm running 64 bit home premium windows 7 , asus P5Q motherboard and an ATI Radeon 4850 graphic card,
Thank's for any help in solving this issue ,much appreciated

Attached Thumbnails
Time-out error generating system health report tool-capture-20error.png  
My System SpecsSystem Spec

02 Feb 2010   #2
Microsoft MVP


Did you do an in-place Upgrade? Are there other performance problems?

You can try a Repair Install, but the cure for these kinds of failures of in-place Upgrading is a Clean Install.

Clean Install Windows 7
My System SpecsSystem Spec
03 Feb 2010   #3

windows 7 home premium
inplace upgrade

Hi Gregrocker , if you mean by in place upgrade ,that i simply upgraded from windows vista home premium to windows 7 home premium well yes ,that is what i did to preserve all my programs and settings. And to answer your other question about performance issues ,well no ,to be frank , no other issues have arisen whatsoever. Everything is working perf, all my programs and hardware are ok. that is why i am hesitant about a clean install ,Alot of time and effort just to fix a glitch in the report generation tool. That is why i was looking for a fix to my problem instead of a whole reinstall. thanks for your support but i will definitely do a clean install if i cannot fix this issue in the near future.
My System SpecsSystem Spec

03 Feb 2010   #4
Microsoft MVP


Try running sfc /scannow to check condition of System Files.

Then try running a Repair Install. It cannot overcome imported corruption in some cases, however.

Those are normally my last resorts before a clean reinstall.
My System SpecsSystem Spec
03 Feb 2010   #5

windows 7 home premium

Hi Gregrocker,

I have already done a complete scan of my files in cmd (sfc /scannow)
windows found no integrity violations
I did a repair install and this did not resolve the problem.

I also did a clean boot and disabled all services except those from microsoft
and this also did not resolve the issue. I think this is a bug with the win 7 os and probably will need an update to fix this issue
My System SpecsSystem Spec
03 Feb 2010   #6
Microsoft MVP


If it was a bug we would see more reports of it. Have you?

Absent that it is surely some corruption imported from Vista. This is common with in-place Upgrades, and has a fix as you are aware of the Clean Reinstall Option.
My System SpecsSystem Spec
03 Feb 2010   #7

Windows 7 Ultimate x86-64

Clean install. The Upgrade option should not even exist.
My System SpecsSystem Spec
04 Feb 2010   #8

windows 7 home premium

Hello ,
Well sure looks like this problem is being reported on google. Alot of people do not even know the problem exists
and they do not even know they can generate a system health report

Maybe that is why it's not as obvious to find many reports of this glitch, but hey ,
you guys have been helpful in pointing out that a clean install is probably the only way to fix this.
I have more than 100 programs to install , i guess i will be rebooting alot on the weekend

thanks for your help

Best Regards
My System SpecsSystem Spec
06 Feb 2010   #9

windows 7 home premium

Well just to give you some feedback, I performed a clean install and the problem is resolved.
I was wondering though?? can i safely delete the Windows .old folder after retrieving what i need ??
If so give me some feedback.

Thanks for your help

Best regards
My System SpecsSystem Spec
06 Feb 2010   #10
Microsoft MVP


Yes, use Disk Cleanup.
My System SpecsSystem Spec

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