Intermittent loss of internet connection

M

mzoellner

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I have a problem where I lose connection to the internet for usually only about 10-30 seconds and then it reconnects. This happens about every 5 minutes and sometimes even more frequently. Roadrunner has been out twice and replaced all the cables and the modem which did not work. I have the problem when going through both the router and a direct connect from the modem. The lights on the modem stay on throughout the losses. I am running under Windows 7 Home Premium on an ASUS i7 920 with a Realtek PCIe GBE network adapter. This is driving me crazy so any help would be greatly appreciated.
 

My Computer My Computer

OS
windows 7 home premium
mzoellner said:
I have a problem where I lose connection to the internet for usually only about 10-30 seconds and then it reconnects. This happens about every 5 minutes and sometimes even more frequently. Roadrunner has been out twice and replaced all the cables and the modem which did not work. I have the problem when going through both the router and a direct connect from the modem. The lights on the modem stay on throughout the losses. I am running under Windows 7 Home Premium on an ASUS i7 920 with a Realtek PCIe GBE network adapter. This is driving me crazy so any help would be greatly appreciated.
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Are you by chance running "homegroup" for networking. It has on some systems a connectivity issue. It uses IPv6 which on some hardware (especially older hware) does have connectivity and latency problems You can test that by making a new new nettork connection using "workgroup" instead. If it works you then can disable IPv6 and kill homegroup.


Ken
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
How many splitters are between the main cable line and your modem? The modem requires a pretty good signal, and each splitter weakens that signal.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba P775-S7100
OS
Windows 7 Professional SP1 64-bit
CPU
Intel Core i5-2450M @2.5 GHz
Memory
6 GB DDR3 1333MHz
Graphics Card(s)
Intel HD 3000
Monitor(s) Displays
Built-in 17.3" LED; 22" Insignia NS-L22Q-10A
Screen Resolution
1600x900; 1360x768
Hard Drives
750 GB Hitachi
1TB Seagate FreeAgent External
Internet Speed
Verizon DSL Speed(Down/Up): 3360 Kbps / 800 Kbps
Antivirus
MSE and MBAM Pro
Browser
IE10
When the tech was out he did eliminate an extra splitter that was in the wall, now I only have one, for cable tv and Roadrunner. As far as the homegroup solution, since posting I now know that the problem must be somewhere further up the line with Roadrunner. I have an XBox 360 connected to my router also and just checked and am having problems with that also. That eliminates my PC as being the culprit. Thanks for the input though. I guess yet another call to Roadrunner is in order.
 

My Computer My Computer

OS
windows 7 home premium
I had this exact problem when I had cable internet. After asking around it seemed that for some people cable internet runs great, and for everyone else doesn't want to work at all half the time. I know it doesn't help, just want you to know your not to the only one to have these kinds of problems with cable internet.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba P775-S7100
OS
Windows 7 Professional SP1 64-bit
CPU
Intel Core i5-2450M @2.5 GHz
Memory
6 GB DDR3 1333MHz
Graphics Card(s)
Intel HD 3000
Monitor(s) Displays
Built-in 17.3" LED; 22" Insignia NS-L22Q-10A
Screen Resolution
1600x900; 1360x768
Hard Drives
750 GB Hitachi
1TB Seagate FreeAgent External
Internet Speed
Verizon DSL Speed(Down/Up): 3360 Kbps / 800 Kbps
Antivirus
MSE and MBAM Pro
Browser
IE10
Time Warner pain in the A** we have so many frequent loss of connections they have issued us refunds each month over the last 3 months. They have replaced the Ac adapter first off which we were told they got a bad batch of them, then they replaced the router, then they replaced the Ac adpter again cause it was the wrong millamps.
It's been better but we just had another lss earlier today due to wildfires near by. All I can say is stay on top of them and if you keep track of your loss of signal they'll refund a little bit of your monthly bill. Hope they figure it out. Fabe
 

My Computer My Computer

Computer Manufacturer/Model Number
Self Built
OS
Windows 7 ultimate 64 bit / XP Home sp3
CPU
intel Core 2 Duo E8400 3.0ghz
Motherboard
Asus P5ND bios 1401
Memory
8 gigs 1066 OCZ Fata1ty
Graphics Card(s)
EVGA GTX 580 Call of Duty Black Ops Edition
Sound Card
Creative Soundblaster Audigy 2zs
Monitor(s) Displays
Asus 24in LCD's 2MS X2
Screen Resolution
1920x1080p @60Hz
Hard Drives
WD Caviar 500 Black/ WD Caviar 200 Blue
PSU
OCZ 700W GameXtreme
Case
NZXT Apollo
Cooling
Corsair H50 CPU/120mm x3 /60mm x2 /Corsair Dominator Ram
Keyboard
Logitech Bluetooth Wireless MX5000
Mouse
Logitech Bluetooth Wireless MX1000
Internet Speed
Download 19.83 Upload 0.97
Other Info
Logitech Z2300 Speakers/ Bose Noise Cancelling Headphones/Avermedia PCI-e Hybrid TV Bravo/Epson NX415 all in one/ 4 Port Powered USB Hub/ LG 10x Bluray Burner /TSST Corp DVDRW External
Try running inside a command promt tracert popularwebsite.com before you loose connection and during the lost.

This will tell you where your loosing you connection it might be after your router but before it leaves your local ISP. Also as thefabe said keep track of your signal and keep on the ISP
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Ultimate 64bit
CPU
Phenom II 1055T @ 3.1 Ghz (+.3 Ghz OC)
Motherboard
Asus
Memory
8GB
Graphics Card(s)
2x Nvidia GTX 260 core 216
Sound Card
Intergrated 7.1
Monitor(s) Displays
dual 23"
Screen Resolution
3840x1080
Hard Drives
C: 30GB intel ssd
D: 2x 500GB WD black raid 0
NAS: 6TB WB green raid 5
PSU
750w
Case
Black
Cooling
Oxygen, Nitrogen, other various gases.
Keyboard
QWERTY and clicky
Mouse
logitech wireless
Internet Speed
12Mbit down; 4Mbit up | 6Mbit down; 1Mbit up (Both DSL)
Other Info
blue led fans look nice
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