Genuine bought OEM now "not genuine"

Hey guys,

I understand i'm new here and haven't made any posts yet, but I am in dire need for some unofficial tech help!

Basically have been running an OEM version of Windows 7 64-bit on a custom built machine (Possibly bought this from Amazon or another online retailer)
Recently i disposed of the retail box but kept a backup of the serial code on my computer, as I moved into my University accommodation and didn't need it.

So I boot up my PC after having windows 7 installed for at least 8 months or so, and my desktop is black with "this copy of windows is not genuine" (build 7600).
I rang Microsoft for an explanation and after being moved through 3 departments I was asked for my serial code and was told I had to buy a new code as this code was "MSDN" or something and was counterfeit. I tried explaining to the guy that i bought my OEM license from a reputable retailer (like I said, I think it's Amazon or possibly Play.com) but the only answer he'd give me is to buy a new copy, or to contact the retailer directly, and refused to pass me up to a supervisor.

How the heck am I supposed to demand a refund for a product they supplied to me 8 months ago?? I'm about to call them now but was hoping for any advice at all if possible whether its a number to call or soemthing I can check on my PC.

I would be so grateful for the help!
Thanks guys,

Tom

EDIT:
Sorry just to clarify,I haven't installed my OEM serial on any other machine, or updated my motherboard! :/ So I'm not sure why I'm having any queries about my machine not being genuine.

I would keep trying to get a supervisor on the line. The first tier of call center monkeys probably have to get approval from a supervisor anyway before they can tell anyone anything other than "buy a new key". It's possible that you were scammed into paying for a pirated or hacked windows disk. Some of the counterfeits I've seen pictures of can look legitimate until you compare them to the real thing, however, I think it's more likely that you ended up talking to a couple of douchebags who enjoy using what little power they have to ruin someone's day. Keep calling until you get someone with a little sense

I do not quite understand - are you saying that you installed the OEM license on one system and later you used the same license on another system? If that is the case, you are out of luck. An OEM license has to stay with the system it was first installed and cannot ever be moved.

I agree with madtownidiot. It's probably counterfeit.

madtownidiot said:

I would keep trying to get a supervisor on the line. The first tier of call center monkeys probably have to get approval from a supervisor anyway before they can tell anyone anything other than "buy a new key". It's possible that you were scammed into paying for a pirated or hacked windows disk. Some of the counterfeits I've seen pictures of can look legitimate until you compare them to the real thing, however, I think it's more likely that you ended up talking to a couple of douchebags who enjoy using what little power they have to ruin someone's day. Keep calling until you get someone with a little sense

Click to expand...

Thanks for your quick reply
I have just finished contacting Amazon, who told me there's no record of the purchase, so I will try another retailer tomorrow. I wish I remembered where I bought it from!
Yeah I'm going to have to ring back tomorrow as Support close at 6pm... which is ridiculous for me as I get home from work everyday at around 5:30pm and am expected to get through the queue and explain my dilemma before 6pm. Outrageous!
I was worrying about a counterfeit too, however the online place I bought it from (may have been Curry's now i think about it) is very well known and I can't believe that they would sell dodgy keys.
Thanks for the optimism! I really hope I can get through to a supervisor. I don't want to have to pay £133 for someone else's mistake!

whs said:

I do not quite understand - are you saying that you installed the OEM license on one system and later you used the same license on another system? If that is the case, you are out of luck. An OEM license has to stay with the system it was first installed and cannot ever be moved.

Click to expand...

Ah no sorry if I wasn't clear,
I only ever installed it once on my custom built system in January 2010. However it's only yesterday that my PC booted with the "this copy of windows is not genuine" message; a good 7 months or so after I bought it! I had also already validated it as soon as I installed it in January and there were no problems at all, so I'm at a loss to understand what has happened :/

The problem with "OEM" over "Retail", is when you activate it.

Once you activate an "OEM" copy of Windows, it "attaches" itself to the motherboard of the computer that you activate it on.

So what happens is, it stays locked to your old computer, even if you completely remove windows from it (and even possibly put a different version of windows on it).

So long story short,
- OEM can ONLY be installed on 1 computer EVER.
- Retail can be installed on as many computers as you want, as long as it is only activated on 1 computer at 1 time.


If you never moved it from the original computer, you can contact microsoft support (number should be somewhere on the OEM packaging, or microsoft website). They can reactivate it for you, as long as you had it activated on this computer before.

tom222 said:

whs said:

I do not quite understand - are you saying that you installed the OEM license on one system and later you used the same license on another system? If that is the case, you are out of luck. An OEM license has to stay with the system it was first installed and cannot ever be moved.

Click to expand...

Ah no sorry if I wasn't clear,
I only ever installed it once on my custom built system in January 2010. However it's only yesterday that my PC booted with the "this copy of windows is not genuine" message; a good 7 months or so after I bought it! I had also already validated it as soon as I installed it in January and there were no problems at all, so I'm at a loss to understand what has happened :/

Click to expand...

Sorry I confused the issue. But from your original posting, that was not clear - at least not for me. Hope you can get your money back. It may be one of those licenses where the product key is only good for a few months. We have seen those before. I believe those were MSDN distributions for testing purposes. So the Microsoft guy may be right.

Diehard said:

The problem with "OEM" over "Retail", is when you activate it.

Once you activate an "OEM" copy of Windows, it "attaches" itself to the motherboard of the computer you activate it.

So what happens is, it stays locked to your old computer, even if you completely remove windows from it (and even possibly put a different version of windows on it).

So long story short,
- OEM can ONLY be installed on 1 computer EVER.
- Retail can be installed on as many computers as you want, as long as it is only activated on 1 computer at 1 time.


If you never moved it from the original computer, you can contact microsoft support (number should be somewhere on the OEM packaging, or microsoft website).

Click to expand...

Hey Diehard, thanks for the reply
Yeah I may have been unclear, however I haven't used my OEM serial to install Windows 7 on any other machine, nor have I updated my motherboard or any other parts of my PC for that matter!

Just the fact that you bought it online, whatever the source, greatly increases the likelihood of having been scammed into buying a counterfeit copy. Had you bought it off the shelf at a retail store, there wouldn't even be a question of it's legitimacy, but I would bet 99 of 100 times when WAT flags an OEM install as non-genuine, it's a false alarm. I've personally seen "windows not genuine" messages from 11 computers that came from the factory preinstalled with windows 7 in the last few months. Zero your HDD and reinstall windows, then call to have it activated and tell them you had a HDD failure. F*ck em if they can't take a joke is what I say.

whs said:

tom222 said:

whs said:

I do not quite understand - are you saying that you installed the OEM license on one system and later you used the same license on another system? If that is the case, you are out of luck. An OEM license has to stay with the system it was first installed and cannot ever be moved.

Click to expand...

Ah no sorry if I wasn't clear,
I only ever installed it once on my custom built system in January 2010. However it's only yesterday that my PC booted with the "this copy of windows is not genuine" message; a good 7 months or so after I bought it! I had also already validated it as soon as I installed it in January and there were no problems at all, so I'm at a loss to understand what has happened :/

Click to expand...

Sorry I confused the issue. But from your original posting, that was not clear - at least not for me. Hope you can get your money back. It may be one of those licenses where the product key is only good for a few months. We have seen those before. I believe those were MSDN distributions for testing purposes. So the Microsoft guy may be right.

Click to expand...

Actually he did mutter something about MSDN but I don't know what that meant, and at this point the conversation was getting slightly heated so he wanted to end the call. So does that mean the copy is not genuine? As it did originally validate when I first bought it. Oh God what a nightmare :/

madtownidiot said:

Just the fact that you bought it online, whatever the source, greatly increases the likelihood of having been scammed into buying a counterfeit copy. Had you bought it off the shelf at a retail store, there wouldn't even be a question of it's legitimacy, but I would bet 99 of 100 times when WAT flags an OEM install as non-genuine, it's a false alarm. I've personally seen "windows not genuine" messages from 11 computers that came from the factory preinstalled with windows 7 in the last few months. Zero your HDD and reinstall windows, then call to have it activated and tell them you had a HDD failure. F*ck em if they can't take a joke is what I say.

Click to expand...

Yeah I've been told by a friend that works with support! however I want to use it as a last resort as I have a lot of files and configuration settings for some of my programs that would be a pain to have to start again from scratch.
Also not sure how they'll appreciate the fact that my version is OEM so they might not be obliged to offer me a replacement :/ Thanks for everyone's replies so far! I am very appreciative

I'd trust buying the OS at Tiger, NewEgg, and places like that. They will stand behind your purchases - and keep a record of what you have purchased and when. That helped me out a couple of times.

by downloading and burning a ubuntu live cd (or using uNetbootin to install it to a flash drive) you could use gparted to create a new partition, then move your files to it before zeroing the os partition &reinstalling windows, or just use the ubuntu installer to move the files to an external drive without having to install the OS itself.. even if your computer doesn't currently have a working OS on the HDD.. just an option if it comes to that. But if it is an msdn copy of windows, you will have to buy a new key in order to reactivate windows

This might help you How to Tell

How much did you pay for it ? Remember if it sounds to good to be true ........



Steve

Actually he did mutter something about MSDN but I don't know what that meant, and at this point the conversation was getting slightly heated so he wanted to end the call. So does that mean the copy is not genuine? As it did originally validate when I first bought it. Oh God what a nightmare :/

Click to expand...

I vaguely remember that there were MSDN licenses with keys valid for a limited time only. I also remember that we had other members that were scammed with those licenses. Maybe someone remembers more details and can fill in the blanks.
Whether your license is such a case, I can, of course, not say. But the fact that the MS guy mentioned it, points into that direction. Maybe you should call them again and explore that question specifically.
Here is a webpage that might be of interest: Genuine Microsoft Software

Is the black screen letting you into Win7? It should not lock you out until it has offered you ways to make your Win7 Geniune. Being locked out with a suddenly black "non-geniune" desktop is more characteristic of a drive letter slipping during reimage or cloning.

If you are locked out, are you saying that you need to get to the Product Key you backed up to the computer? Your first step should be to try to insert that key and it isn't clear you are doing that, just calling MS to complain about the "non-geniune" message.

If you need to retrieve your files to find the key, you can do this from the install DVD using this method: Copy & Paste - in Windows Recovery Console - Windows 7 Forums.url

If you cannot get to Computer>Properties activation link to try reinserting the key, then try Control-Alt-Delete to open the Task Manager, choose New Task, then try inserting the key and activating using the slmgr commands given here: SLMgr Commands and Options

try this #


1-877-696-7786 for M$