Can't print from IE8 or Windows Live Mail

alanrj

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Messages
9
Location
Devon, England
My Dell Studio 1555 PC runs Windows 7 Home Premium. I used System Restore quite a lot recently to get rid of a problem I had, and now I can't print from Internet Explorer 8 or from Windows Live Mail. I have used the printing troubleshooter, but it did nothing for me.

I can print from MS Word and from Firefox though, so is there any point in reinstalling the print driver, or should I try something else? There must be a way of connecting the printer to specific programs...................?

I have reset IE8, but it has made no difference.

Would be grateful for guidance!:(

Alan
 

My Computer My Computer

At a glance

Windows 7 Home PremiumIntel Core 2 Duo Processor T65004096MB 800MHz Dual Channel DDR2 SDRAM512MB ATI Mobility Radeon HD 4570
Computer Manufacturer/Model Number
Dell Studio 1555
OS
Windows 7 Home Premium
CPU
Intel Core 2 Duo Processor T6500
Memory
4096MB 800MHz Dual Channel DDR2 SDRAM
Graphics Card(s)
512MB ATI Mobility Radeon HD 4570
Sound Card
Creative Sound Blaster X-Fi MB software suite
Monitor(s) Displays
15.6in Widescreen High Definition
Hard Drives
320GB SATA
Have you also made sure your printer is set to default?


Steve
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 - OEM Service Pack 1Intel Core i7 930 2.80Ghz Bloomfield Socket L...Patriot Viper 6GB 3x2GB DDR3 PC3-1200C9 1600M...Asus ATI Radeon HD 5770 CuCore 1024MB GDDR5 P...
Computer Manufacturer/Model Number
Over Clockers Ultima Viper 2.80Ghz
OS
Windows 7 Ultimate 64 - OEM Service Pack 1
CPU
Intel Core i7 930 2.80Ghz Bloomfield Socket LGA 1366
Motherboard
Gigabyte GA-X58A-UD3R Intel X58 Socket 1366 DDR3
Memory
Patriot Viper 6GB 3x2GB DDR3 PC3-1200C9 1600Mhz Tri Channel
Graphics Card(s)
Asus ATI Radeon HD 5770 CuCore 1024MB GDDR5 PCI Express
Sound Card
Realtek ALC889 @ Intel 82801JB ICH10 - High Definition Audio
Monitor(s) Displays
Samsung SyncMaster 920N 19"
Screen Resolution
1280*1024
Hard Drives
1 x OCZ Vertex2 Series 120GB 2.5" SATA-II SSD
1 x Seagate Barracuda 7200.12 1TB SATA-II 32MB Cache
1 x Western Digital Caviar Green 2TB SATA-II 64 MB Cache
PSU
Corsair TX 650W ATX SLi
Case
Antec 902 Ultimate Gaming Case Black
Cooling
Prolimatech Megahalems Rev B CPU Cooler Socket 775/1156/1366
Keyboard
Microsoft Comfort Curve Keyboard
Mouse
Microsoft Optical USB
Internet Speed
ADSL24 FTTC 34.2 Mbps Down 7.1Mbps Up
Other Info
OcUK 22x DVDSATA ReWriter Black
Akasa AK-FN058 Apache Black Super Silent 120mm Fan
Printer Epson Stylus Photo R300
Scanner Canon Canoscan 8000F
Here's what steve means.
printerdefault.PNG
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel(R)Core(TM)2 quad [email protected] 2.39GHz6GB DDR2 6400GeForce 8500/512MB
Computer Manufacturer/Model Number
HP M9077c
OS
Windows 7 Home Premium 64bit
CPU
Intel(R)Core(TM)2 quad [email protected] 2.39GHz
Motherboard
ASUSeK
Memory
6GB DDR2 6400
Graphics Card(s)
GeForce 8500/512MB
Sound Card
Realtek High Def Audio
Monitor(s) Displays
HP w2408 LCD 24" widescreen
Screen Resolution
1920x1200
Cooling
6 pack of Bud
Keyboard
MS wireless Inteli
Mouse
MS wireless Inteli

My Computer My Computer

At a glance

Windows 10 Home x64INTEL Core i5-750 Quad-Core 3.37GHzHyperX Fury Black Series 8GB (2 x 4GB) 1866MhzEVGA GeForce GTX 750 Superclocked 1GB 128-Bit...
Computer type
PC/Desktop
OS
Windows 10 Home x64
CPU
INTEL Core i5-750 Quad-Core 3.37GHz
Motherboard
ASUS P7P55D
Memory
HyperX Fury Black Series 8GB (2 x 4GB) 1866Mhz
Graphics Card(s)
EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
Monitor(s) Displays
LG 32MA68HY 32" IPS
Screen Resolution
1920 x 1080
Hard Drives
Samsung 840 Evo 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
PSU
ANTEC TruePower New TP-550, 80 PLUS, 550W
Case
ANTEC Three Hundred Illusion
Cooling
COOLER MASTER Hyper 212 Plus, 4 x 120mm 1 x 140mm Noctua's
Internet Speed
85 + Mbps
Antivirus
Avast
Browser
Vivaldi
Thanks for the ideas, everyone. Steve, I think the printer is the default because it has a green tick by it. I downloaded the IE Restorator took and clicked on the 'Re-register 64-bit IE8 in 64-bit W7' button. I didn't get told to re-start the PC and it didn't make any difference to IE. Should I try any of the other buttons? When I click on 'Print' or 'Print Preview' in IE8 nothing happens at all - I don't get any errors, just nothing!

If IE can be got to work will Windows Live work as well or is it a separate issue? Maybe I should re-install the driver anyway, I think it can reinstall over the existing driver - and can't do any harm?

Alan.
 

My Computer My Computer

At a glance

Windows 7 Home PremiumIntel Core 2 Duo Processor T65004096MB 800MHz Dual Channel DDR2 SDRAM512MB ATI Mobility Radeon HD 4570
Computer Manufacturer/Model Number
Dell Studio 1555
OS
Windows 7 Home Premium
CPU
Intel Core 2 Duo Processor T6500
Memory
4096MB 800MHz Dual Channel DDR2 SDRAM
Graphics Card(s)
512MB ATI Mobility Radeon HD 4570
Sound Card
Creative Sound Blaster X-Fi MB software suite
Monitor(s) Displays
15.6in Widescreen High Definition
Hard Drives
320GB SATA
Try deleting all printers/ unplug your printer/reboot/ then plug in printer and let windows 7 find it for you.
If that doesn't work then go to manufactures site and download latest driver/ download it/ reboot and see if that works.
Post back so we can get you up and printing.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel(R)Core(TM)2 quad [email protected] 2.39GHz6GB DDR2 6400GeForce 8500/512MB
Computer Manufacturer/Model Number
HP M9077c
OS
Windows 7 Home Premium 64bit
CPU
Intel(R)Core(TM)2 quad [email protected] 2.39GHz
Motherboard
ASUSeK
Memory
6GB DDR2 6400
Graphics Card(s)
GeForce 8500/512MB
Sound Card
Realtek High Def Audio
Monitor(s) Displays
HP w2408 LCD 24" widescreen
Screen Resolution
1920x1200
Cooling
6 pack of Bud
Keyboard
MS wireless Inteli
Mouse
MS wireless Inteli
Canon iP6700D is my only printer hardware, so I clicked 'Remove Device' (the other 'printers' are fax, Family Historian PDF and MS XPS). I rebooted and plugged in the printer and the driver installed but I still couldn't print from Windows Live Mail or IE 8. So I removed device again and dowloaded and installed the latest driver from Canon, with the same result. The printer works OK with other programs.

Alan
 

My Computer My Computer

At a glance

Windows 7 Home PremiumIntel Core 2 Duo Processor T65004096MB 800MHz Dual Channel DDR2 SDRAM512MB ATI Mobility Radeon HD 4570
Computer Manufacturer/Model Number
Dell Studio 1555
OS
Windows 7 Home Premium
CPU
Intel Core 2 Duo Processor T6500
Memory
4096MB 800MHz Dual Channel DDR2 SDRAM
Graphics Card(s)
512MB ATI Mobility Radeon HD 4570
Sound Card
Creative Sound Blaster X-Fi MB software suite
Monitor(s) Displays
15.6in Widescreen High Definition
Hard Drives
320GB SATA
I am having a similar issue. I can print from Firefox and Word 2010 but not from Windows Live Mail.
 

My Computer My Computer

At a glance

Migrating from XP Pro 32 bit to 7 Home Premiu...Old is 3.4 dual core new one is Intel Core i7...Old is 2GB RAM new is 12 GB RAMNA
Computer Manufacturer/Model Number
Old is Eagle Computer from eBay new is Acer Predator from TigerDirect
OS
Migrating from XP Pro 32 bit to 7 Home Premium 64 bit
CPU
Old is 3.4 dual core new one is Intel Core i7 quad core
Motherboard
Old is Asus, new one I don't know ( it is still shipping)
Memory
Old is 2GB RAM new is 12 GB RAM
Graphics Card(s)
NA
Sound Card
NA
Monitor(s) Displays
Acer X223W
Hard Drives
Old is Samsung 260GB 5400 RPM

New is some model 2 TB drive 7200 RPM
PSU
Old is ThermalTake I believe new is 500W unknown model
Case
NA
Cooling
NA
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