Windows 7 x64 Nvidia 259.47 GTX285M Laptop Crash

CarlTR6 said:

I looked through your system information and a couple of things jumped out.

You have had a number of crashes (freezes) and no BSOD's. These crashes involved primarily Outlook and some by Silverlight. This does mean that the crashes were caused by these two programs necessarily; but that the programs were involved. Most of the Outlook crashes showed the code c0000005 which points to memory corruption. The c0000005 error usually means bad RAM, a bad RAM slot or a faulty driver.

The second thing is that you are running Eset NOD 32. Eset is know to conflict on some, not all, Win 7 systems. It can cause memory corruption.

Given your description of the freezes, my first thought is graphics drivers. My second thought is a third party anti-virus and/or firewall program. For troubleshooting purposes, you might try uninstalling Eset with the removal tool: Info > Tool. Install Microsoft Security Essentials in its place. Reboot and see if you are still having problems. You can always reinstall Eset if we find it does not contribute to your problem. If you do still have the freezes, please let us know and we will look further - test your RAM, your graphics card , etc.

NVida drivers can be a PITA. Sometimes the latest and the greases are not the best for a particular system. You may have to experiment. I ended up with the third or fourth driver on the list before I eliminated freezes. But I did not have the white screen most of the time. Everything just froze.

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CarlTR6 said:

I am glad that the Memtest results were good. That does not rule out defective RAM; but it does make it less likely. I suggest that you completely remove NOD32. You have already seen that it conflicts with Outlook; what else might it be conflicting with? It is none to cause problems on some Win 7 systems. Try running without it and see if that has any effect. You can always reinstall it.

You can also test your graphics adapter: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html Be sure to monitor your temps.

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CarlTR6 said:

Yes, MSE is very good and it is highly rated. The price is right, too! . We recommend MSE, especially while troubleshooting; it does not cause system conflicts.

Good to know that you ran video stress tests and your video adapter passed. That still does not eliminate the possibility of driver problems. The way I experimented with NVidia drivers was to download the the five latest drivers to my desktop and try them one at a time in order until I got the one that solved my problems.

I looked through your drivers and I could not find any webcam drivers nor drivers from Bison. However, I did find some out of date drivers. Out of date third party drivers can and do cause conflicts with Win 7. I cannot say these drivers are giving you problems since we don't have a dump file; but they certainly have the potential to do so. The dates in red font are really obsolete for Win 7.

smserial.sys 5/5/2009 - Motorola SM56 Modem WDM Driver is a driver file from Motorola Inc. belonging to product Motorola SM56 Modem. See if you can update this driver.

teamviewervp.sys 12/13/2007 - TeamViewer VPN Adapter TeamViewer VPN Adapter Kernel. I also have Teamviewer. I checked my drivers and I do not have this driver. I suggest you install the latest version of Teamviewer.

WDC_SAM.sys 4/16/2008 - WD SCSI Architecture Model (SAM) driver is a driver file from company Western Digital Technologies belonging to product WD External Storage. See if you cn update this driver from Western Digital.

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