clicking "insert picture" it always defaults back to "large icons"

clicking "insert picture" it always defaults back to "large icons"

When I go to insert a picture in a certain program the "picture services" window pops up. I go to choose the "icon size" for my photos and it will not remember the selection, "medium icons" for the size of my photos in the selection window. It always reverts back to "large icons". I can only see 2 pictures at a time with "large icons" instead of 8 with "medium icons". No matter which option I choose to view my pictures it always reverts back to "large icons". Does anyone know how to fix this?

"A certain program " is not much help, be more explicit.

It is in the program Turbo Lister for listing on Ebay. I took my computer to a tech guy who fixed in 2 minutes and charged me $80, now he won't respond to my calls or emails. He went into the Windows 7 documents or some other window and was able to select "medium icons" and then somehow save the setting but I can't figure it out.