Hardware related blue screens - Please help!

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Bendk

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Hello

I have been struggling with BSOD's for a very long time now but it has only gotten worse, so it is now time for me to get rid of it.

PC info:
- Windows 7 64-bit full retail version
- CPU: Intel Core2 Quad Q9550 @ 2.83GHz
- Motherboard: Asus P5QL Pro
- RAM: DIMM1: 2x Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM --- 4 GB total
- NVIDIA GeForce GTX 260 (896 MB)


I have just formatted my PC a couple of days ago and it still blue screens when i'm playing video games, so I guess it has to be hardware related.
I have been running memtest two times with 1 RAM stick in my pc each time and both came out clean with no errors whatsoever.

So what could it be then?
-Motherboard
-CPU
-Graphics card
-Hard drive
-PSU

Is there any software that can test these parts of my PC so I can narrow this down and find the hardware problem?

If anyone has an idea on how to fix this please let me know.

I am willing to spend money on new parts if they are broken.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w

My Computer My Computer

At a glance

64-bit Windows 8.1 ProCore(TM) i5 CPU 4330 Haswell @ 3.20GHz12.00 GBIntel(R) HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
Hi

Welcome to Seven Forums :)

Have a look at this post on how to collect the data required for the BSOD Squad - Blue Screen of Death (BSOD) Posting Instructions
Also have a look at this thread from the Gaming Section of the forum - Tips on Troubleshooting Game Issue

Could you also list your current power supply model/make and the anti-virus/internet security suite that you have installed?

Thanks and regards
 

My Computer My Computer

At a glance

Win7 HP (x64)/Win7 Ultimate (x64)Core i7 9206 x 2GB Corsair XMS3CF HD4890
Computer Manufacturer/Model Number
Custom
OS
Win7 HP (x64)/Win7 Ultimate (x64)
CPU
Core i7 920
Motherboard
Intel X58
Memory
6 x 2GB Corsair XMS3
Graphics Card(s)
CF HD4890
Sound Card
Asus Xonar
Monitor(s) Displays
Dell 2408WFP
Screen Resolution
1920 x 1200
Hard Drives
2 x 150GB WDC Velociraptors (Raid 0)
1 x 1TB Seagate
1 x 1.5TB Seagate
PSU
Corsair HX1000W
Case
Antec 1200
Keyboard
Razer Lycosa/N52te
Mouse
Razer Lachesis
If you wish to 'stress' test your hardware here's a good article to read.


OS
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD Sempron Dual Core3GBNVIDIA GeForce 6150SE nForce 430
Computer Manufacturer/Model Number
Compaq Desktop
OS
Windows 7 Ultimate x64
CPU
AMD Sempron Dual Core
Memory
3GB
Graphics Card(s)
NVIDIA GeForce 6150SE nForce 430
Screen Resolution
1024x768
Hard Drives
150GB Sata
I wasn't sure if I should upload dump files since it is hardware related. But if it can give you information about my problem I will gladly do so! Since I just formatted my PC I only have 2 dump files. I will upload them in about an hour when i get home from work.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Lomai, my PSU is EPS-750W (energon) gaming power supply and at the moment I'm not running any 3rd part anti-virus just the default windows settings.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
We'll look at your .dmp files and see if we can pin it down a bit as soon as you upload them.. ;)
 

My Computer My Computer

At a glance

64-bit Windows 8.1 ProCore(TM) i5 CPU 4330 Haswell @ 3.20GHz12.00 GBIntel(R) HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
Here are the only 3 dump files i have in a zip-file
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Bendk said:
Here are the only 3 dump files i have in a zip-file
Click to expand...



Ok Lets start here.


1-SPTD.SYS used in alcohol/daemon tools. It must be removed

ASACPI.sys Sun Mar 27 22:30:36 2005
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Click to expand...


2-HID/USB this is also causing problems.

Run system file check to verify and repair them

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Hello and thanks for checking out the dump files!

1. That must have been poweriso then, that's what i used to burn Memtest to a dvd. It's uninstalled now.

2. I did that now and it didn't find any violations.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Bump.
Is there anything else I can do?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Are you still getting BSOD crashes???
 

My Computer My Computer

At a glance

64-bit Windows 8.1 ProCore(TM) i5 CPU 4330 Haswell @ 3.20GHz12.00 GBIntel(R) HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
Yes I'm still getting them. I attached the latest dump file, hope anyone can tell me what the problem is :confused:
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Bendk said:
Lomai, my PSU is EPS-750W (energon) gaming power supply and at the moment I'm not running any 3rd part anti-virus just the default windows settings.
Click to expand...

Recommend that you download and install Microsoft Essentials Security, be sure to update it and run a full-scan when complete. You can uninstall it after your issues have been resolved although it's not wise to be running without any anti-virus/anti-malware software unless you are an informed user. :huh:

zigzag3143 said:
Bendk said:
Here are the only 3 dump files i have in a zip-file
Click to expand...



Ok Lets start here.


1-SPTD.SYS used in alcohol/daemon tools. It must be removed

ASACPI.sys Sun Mar 27 22:30:36 2005
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Click to expand...
2-HID/USB this is also causing problems.

Run system file check to verify and repair them

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
Click to expand...

Please carry out the other actions recommended by Ken:


  1. Update the driver
  2. Run the sfc/scan
Are you sure that you only have Power ISO on your PC?

Regards
 
Last edited:

My Computer My Computer

At a glance

Win7 HP (x64)/Win7 Ultimate (x64)Core i7 9206 x 2GB Corsair XMS3CF HD4890
Computer Manufacturer/Model Number
Custom
OS
Win7 HP (x64)/Win7 Ultimate (x64)
CPU
Core i7 920
Motherboard
Intel X58
Memory
6 x 2GB Corsair XMS3
Graphics Card(s)
CF HD4890
Sound Card
Asus Xonar
Monitor(s) Displays
Dell 2408WFP
Screen Resolution
1920 x 1200
Hard Drives
2 x 150GB WDC Velociraptors (Raid 0)
1 x 1TB Seagate
1 x 1.5TB Seagate
PSU
Corsair HX1000W
Case
Antec 1200
Keyboard
Razer Lycosa/N52te
Mouse
Razer Lachesis
Thanks for the reply.

I installed Essentials security. The reason I'm not using any anti-virus at the moment is because some of the reasons for my old crashes were because of that.

Also I already did what zigzag told me to and it didn't find anything during the sfc/scan and the driver is updated.

About the poweriso thing, yes I am pretty sure. I just formatted a couple of days ago and even after ONLY installing a game and a couple of necessary drivers it already blue screened. That's what makes me almost sure that it's a hardware problem.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Bendk said:
Thanks for the reply.

I installed Essentials security. The reason I'm not using any anti-virus at the moment is because some of the reasons for my old crashes were because of that.

Also I already did what zigzag told me to and it didn't find anything during the sfc/scan and the driver is updated.

About the poweriso thing, yes I am pretty sure. I just formatted a couple of days ago and even after ONLY installing a game and a couple of necessary drivers it already blue screened. That's what makes me almost sure that it's a hardware problem.
Click to expand...

Thanks for the clarification :)
While awaiting some of the BSOD Squad having a look at your dump file, could you try the following?


  1. Power down and check the physical connections for your hardware, especially your VGA - things get loose over time
  2. If applicable, disconnect all other external peripherals/equipment other than your keyboard and mouse
  3. Post a snip of your device manager - check if there are any yellow exclamation marks on any of the installed hardware
  4. Did the MSE full-scan come up clean?
Regards
 

My Computer My Computer

At a glance

Win7 HP (x64)/Win7 Ultimate (x64)Core i7 9206 x 2GB Corsair XMS3CF HD4890
Computer Manufacturer/Model Number
Custom
OS
Win7 HP (x64)/Win7 Ultimate (x64)
CPU
Core i7 920
Motherboard
Intel X58
Memory
6 x 2GB Corsair XMS3
Graphics Card(s)
CF HD4890
Sound Card
Asus Xonar
Monitor(s) Displays
Dell 2408WFP
Screen Resolution
1920 x 1200
Hard Drives
2 x 150GB WDC Velociraptors (Raid 0)
1 x 1TB Seagate
1 x 1.5TB Seagate
PSU
Corsair HX1000W
Case
Antec 1200
Keyboard
Razer Lycosa/N52te
Mouse
Razer Lachesis

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Your .dmp file is showing a 0x124 general hardware fault, but references your mouse, as the cause of this crash... This could also be a problem with your USB controller/drivers.. Make sure that you have the latest versions installed, and for the time being, try using a generic mouse for troubleshooting purposes...

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff880053f1d02}

Probably caused by : hardware ( [B][COLOR="Red"]mouclass!MouseClassServiceCallback[/COLOR][/B]+4aa )

Followup: MachineOwner
---------
You need to update these drivers...
Code: 
fffff880`03d2d000 fffff880`03d35000   ASACPI   ASACPI.sys   Wed May 13 21:25:17 2009 (4A0B72FD) ...  Update this as previously instructed...
fffff880`03d41000 fffff880`03d4e000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0) ... CD-ROM Class Filter Driver by Gear Software ... [url=http://www.gearsoftware.com/]GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering[/url]
 

My Computer My Computer

At a glance

64-bit Windows 8.1 ProCore(TM) i5 CPU 4330 Haswell @ 3.20GHz12.00 GBIntel(R) HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
Tews, thank you very much for the in-depth reply.

When I try to update the USB hubs from device manager it keeps saying that it is up to date. So I will assume that they are the newest ones.

I guess I can try and find an old mouse with that green round thing in the end and then see if it helps.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core2 Quad Q9550 @ 2.83GHz2x Corsair XMS2 2gb (4gb total)GTX 260 896mb
OS
Windows 7 Ultimate x64
CPU
Intel Core2 Quad Q9550 @ 2.83GHz
Motherboard
Asus P5QL Pro
Memory
2x Corsair XMS2 2gb (4gb total)
Graphics Card(s)
GTX 260 896mb
Hard Drives
1 TB + 500 GB
PSU
750w
Let us know how it comes out ... and be sure to update those drivers.. ;)
 

My Computer My Computer

At a glance

64-bit Windows 8.1 ProCore(TM) i5 CPU 4330 Haswell @ 3.20GHz12.00 GBIntel(R) HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
LENOVO K450 @3.0GHZ
OS
64-bit Windows 8.1 Pro
CPU
Core(TM) i5 CPU 4330 Haswell @ 3.20GHz
Motherboard
LENOVO
Memory
12.00 GB
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Intel HD integtrated
Monitor(s) Displays
HP 25' ISP Monitor
Screen Resolution
1900/1020
Hard Drives
(1) ST1000DM003-1CH162 (2) Generic STORAGE DEVICE USB Device (3) Generic STORAGE DEVICE USB Device
Internet Speed
100mb down/10mb up
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