Laptop shuts off during install

I have a gateway MX6450 laptop. When I try to load Windows 7 RC1 on it, the following happens: Right after the "loading files" bar finishes the second pass, the laptop shuts off. I've tried both 32 and 64 bit versions from dvd and usb stick. It's not a heat issue because I was able to run stress tests on it without a problem.


Any ideas on how to fix this?

You need AC to install Win7, if it's running on battery alone, it won't install. But that doesn't sound like the problem. You could try a repair, F8 on bootup and see what that turns up. Posting system specs in your profile will be helpful.

MX6450 Notebook Specifications
Part Number: 5959Gateway MX6450 Notebook
[SIZE=-1]Feature[/SIZE] [SIZE=-1]Description[/SIZE] Processor AMD Turion™ 64 Mobile Technology ML-37
Operates at 2.0 GHz | 1 MB L2 Cache Chipset ATI™ Radeon® Xpress 200M Chipset Screen 15.4-inch Widescreen Ultrabright TFT WXGA Memory 1024 MB DDR (2x 512 MB) SODIMM (PC2700) Expandable to 2 GB Video Integrated Radeon® X300 based graphics
Up to 64MB shared video memory Audio AC '97 2.3 Compliant Audio
Built-in Speakers Hard Drive 100 GB HDD (4200 RPM) Optical Drive DVD+/-RW Multi-Format Double Layer (up to 8.5 GB)
Write maximum: 8X DVD+/-R, 4X DVD+/-RW, 2.4X DVD+R DL, 24X CD-R and 10X CD-RW disk
Read maximum: 24X CD-ROM, 8X DVD-ROM, 8X DL/+RW disks Media Reader 4-in-1 Digital Media Manager
Secure Digital, Memory Stick, Memory Stick-Pro, and MMC Modem 56K ITU V.92 ready Fax/Modem (RJ-11 port) Network 10/100 Mbps Ethernet LAN
802.11g integrated wireless (up to 54Mbps)
SecureEasySetup™, 125 High Speed Mode, BroadRange™ Technology Interfaces

• 4 - USB 2.0 Ports
• 1 - VGA External Connector
• 1 - IEEE 1394 port
• 1 - RJ11
• 1 - RJ45
• Microphone In
• Headphone / Audio Out

Pointing Device Touchpad with Vertical Scroll Zone PCMCIA 1 - Type I or Type II; Card Bus Battery 8-cell Lithium-ion Dimensions 1.40-inches H x 14.09-inches W x 10.39-inches D Weight 6.44 pounds

When trying to install, the laptop is plugged in. Also tried pressing F8 but still goes to same "Loading Files" screen and dies

This is strange, I have setup around 7 machines with rc 32 or 64 version and they were from different manufacures with different configurations but did not have installation problems.

My suggestion would be to check for memory resident viruses but not from within windows but from bootup linux cd, nowadays lot of antivirus vendors offer free linux cd for this kind of scans and if possible update bios and report back here

Updated bios with no luck and avira scan was clean

I would check your BIOS to make sure there is no sleep mode or shutdown in the power config there. Even tho you are running off of a power cord there might be some setting in there that will still put the laptop to sleep or off.

There aren't any power settings in BIOS aside from dimming lcd when on battery power. Tried disabling that...still no dice

did you run avira from linux bootup cd or within windows?, remove all peripherals from computer ie scanner, printer and even internet

avira antivir boot cd. Also, there isn't anything hooked up to it.

Ok, I was able to get it into safe mode and pass where I was before. However, When it showed the "Starting Windows" screen after first reboot, it shut off again. I tried starting it in safe mode with networking and it shut off again. However, in regular safe mode, it started and let me get to the command prompt

http://www.sevenforums.com/installation-setup/11273-install-windows-7-safe-mode.html

In following the above thread, how should I go about finding which driver is causing it to shut off?

Are there any peripherals plugged in like printers, iPod, external drives? Let's assume no but the other thing I would try is disabling USB/Firewire from the BIOS. I had a similar issue with a laptop and the only way I could get it installed was by disabling that. Once installed, I was able re-enable the UBS, never needed the firewire but it worked fine.

I'll give that a whirl and report back

Captain Zero,

THat seems to work. However, whenever anything USB is plugged in it just shuts off during startup. Do you think it would be a good idea to install the chipset drivers (ATI Radeon Express 200M) in compatibility mode?

Glad to hear it got you booted, at least. Before throwing drivers at the problem, what are you trying to plug in? Some devices won't get past POST on some motherboards.

Here's what I suggest. Enable the USB within the BIOS but don't have anything connected. Boot normally (hopefully) and allow W7 to update the drivers for the USB hubs. Once that's settled, try hot-plugging your device(s). If that works out ok, you can try rebooting WITH them still connected. If the reboot fails, you know it's your devices and, chances are, they're NOT recognized by your motherboard. A BIOS update might correct the problem but that should be last resort.

I'll give that a try. I already updated the BIOS while trying to get the disc to boot.

Laptop or Desktop switching off while loading os or any time...

Hi friends I am from India Bangalore. I am into repair and servicing of laptop other computer parts.

The solution for the above problem of comp getting switched off due to over heating & the solutions for this is:

1) We need to put heat sink paste on the processor.

2) Clean the fan

This will solve the problem @ 99%

If still the same heating problem comes then its the issue with the motherboard.

Note:

Never use laptops while charging.
Get your computer serviced once in 3 month's
Use best antivirus software. (Recommended to use Quick heal)
Avoid over charging

Any other issues mail me [email protected]