Devices and Printers does not load

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Oscar45

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Windows 7 v6.1 32 bit. PC on home network, Two PCs on cable and up to five on wireless. Network Printer. The Devices and Printers page of Control Panel will not load. Green bar starts across the top of the screen but does not complete. Printer still works with MS Office programs. Logitech Web Cam also works. The page opens in Safe Mode. The page does not open when all startup items are disabled in MSConfig. Any ideas?
 

My Computer My Computer

At a glance

Windoes 7 Professional 32 bit ver 6.1Intel Core 2 Quad Q94004 gbATI Radeon HD 4800
Computer Manufacturer/Model Number
Dell Vostro 420
OS
Windoes 7 Professional 32 bit ver 6.1
CPU
Intel Core 2 Quad Q9400
Motherboard
ACPIx86
Memory
4 gb
Graphics Card(s)
ATI Radeon HD 4800
Sound Card
Sound Blaster X-Fi Xtreme Audio
Monitor(s) Displays
Dell PnP Monitor
Hard Drives
WDC WD5000AKS-75A7B2 x 2
Case
Desktop
Cooling
Stabdard
Normally because of a failing/failed device in your system.

Open up Device Manager and see if anything in the system has a yellow triangle on it.
 

My Computer My Computer

At a glance

Windows 7 64 Bit Home Premium SP1i7-3820GSkill F3-14900CL9Q - 16GBEVGA GeForce GTX660 - Driver 352.86
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
TVeblen said:
Normally because of a failing/failed device in your system.

Open up Device Manager and see if anything in the system has a yellow triangle on it.
Click to expand...

I have this problem, the disks have a yellow triangle.

Cant find dvd-rom in my computer, looked up in device manager.

Win7 x64 ultimate.

Edit: Oh and i recently upgraded from windows vista to windows 7 and had priory to this none of this troubles.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
If you expand the disk drives and right click on the problem drive and choose Properties, on the General tab there will be a message and code referring to the cause of the problem.
 

My Computer My Computer

At a glance

Windows 7 64 Bit Home Premium SP1i7-3820GSkill F3-14900CL9Q - 16GBEVGA GeForce GTX660 - Driver 352.86
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
TVeblen said:
If you expand the disk drives and right click on the problem drive and choose Properties, on the General tab there will be a message and code referring to the cause of the problem.
Click to expand...

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
 

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
So this is where we can't go any further without more information on your system.

There is a section at the left bottom of your post window that says "My System Specs" > click that, then click "Update my System Specs" and fill that out the best you can to start.

Is this PC a desktop or Laptop?
Home Built or Store Bought (Brand & Model #)?
Is the error triangle on the hard drive(s) or just the CD/DVD drive?

If it's the disk drives then I'm guessing that you will need to install the chipset drivers for your system, but where you would get them and how you would install them or even if they are indeed needed depends on the answers.

If it is only the CD/DVD drive then you could have the UpperFilters issue, which has a different solution.
 

My Computer My Computer

At a glance

Windows 7 64 Bit Home Premium SP1i7-3820GSkill F3-14900CL9Q - 16GBEVGA GeForce GTX660 - Driver 352.86
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
TVeblen said:
Is this PC a desktop or Laptop?
Home Built or Store Bought (Brand & Model #)?
Is the error triangle on the hard drive(s) or just the CD/DVD drive?

If it's the disk drives then I'm guessing that you will need to install the chipset drivers for your system, but where you would get them and how you would install them or even if they are indeed needed depends on the answers.

If it is only the CD/DVD drive then you could have the UpperFilters issue, which has a different solution.
Click to expand...

Laptop. Bought at store. In device manager its both on the hard drive and the cd/dvd-rom. However the hard drives show up in my computer and i dont seem to have any problems with it either. While the dvd-rom doesnt show up in my computer and i cant use it at all.(it does however function psychially)

One question: In my system info it is said that i have a x86 based system, is it then wrong to use x64 operative system?
 

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
My understanding is that you wouldn't be able to install the 64 bit OS on a system that could not do 64 bit. The installer would say no.

What you want to do is go to the laptop manufacturer's website, look up your exact model, go to the drivers or downloads page, and look for the chipset drivers for your laptop. Also see if there are any AHCI/RAID drivers (if you have a SATA drive in that laptop, of course).

Install these to see if it clears up the Device Manager issue. If your system already has the drivers installed you will be informed by the installer.
 

My Computer My Computer

At a glance

Windows 7 64 Bit Home Premium SP1i7-3820GSkill F3-14900CL9Q - 16GBEVGA GeForce GTX660 - Driver 352.86
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
TVeblen said:
My understanding is that you wouldn't be able to install the 64 bit OS on a system that could not do 64 bit. The installer would say no.

What you want to do is go to the laptop manufacturer's website, look up your exact model, go to the drivers or downloads page, and look for the chipset drivers for your laptop. Also see if there are any AHCI/RAID drivers (if you have a SATA drive in that laptop, of course).

Install these to see if it clears up the Device Manager issue. If your system already has the drivers installed you will be informed by the installer.
Click to expand...

I did get the chipset driver, installed and restarted. Nothing happend, though.
There were no ahci/raid drivers, however there is a sata driver for an almost similar laptop. Should i try it?
 

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
How similar?
If they don't have the driver for your laptop it may not work or worse.
Your call.
 

My Computer My Computer

At a glance

Windows 7 64 Bit Home Premium SP1i7-3820GSkill F3-14900CL9Q - 16GBEVGA GeForce GTX660 - Driver 352.86
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
TVeblen said:
How similar?
If they don't have the driver for your laptop it may not work or worse.
Your call.
Click to expand...

Not similar enough. How about drivers from other sites?

I tried to boot from my win 7 cd, but got the following error "cannot boot from CD code:5". Maybe i took the wrong cd though, ill try to get the right cd tomorrow since i cant see which one is the correct one (havent marked them in any way) without inserting them in a player.
 

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
TVeblen said:
Also see if there are any AHCI/RAID drivers (if you have a SATA drive in that laptop, of course). .
Click to expand...

I tried a driver from another site "SATA Intel SATA Driver AHCI 8.9.0.1023 21.4 MB 2009/10/22". It installed "intel matrix storage console", where you cane see hard drive status. It says that all hard drives are OK and functioning. So the real problem is the cd-rom not functioning.
 

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
Remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
 

My Computers My Computers

System One System Two

  • At a glance

    7 X64i5 84002x8gb 3200mhz
    Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i

  • At a glance

    7x64g54008gb ddr4 2400
    Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w

My Computer My Computer

At a glance

Windows 7 ultimate 32 bitIntel Dual Core t4200 2.00 ghz4 gb ddr3Ati radeon 4570
Computer Manufacturer/Model Number
Acer Aspire 7735 (laptop)
OS
Windows 7 ultimate 32 bit
CPU
Intel Dual Core t4200 2.00 ghz
Motherboard
Acer Aspire 7735
Memory
4 gb ddr3
Graphics Card(s)
Ati radeon 4570
Sound Card
High definition audio device?
Screen Resolution
1920x1080
Hard Drives
C: NTFS 300 gb
D: NTFS 154 gb

Hitachi HTS545050B9A300
Keyboard
Standard PS/2
Mouse
PS/2 Compatible Mouse (touchpad)
Internet Speed
8000/8000
Devices and rinters

Oscar45 said:
Windows 7 v6.1 32 bit. PC on home network, Two PCs on cable and up to five on wireless. Network Printer. The Devices and Printers page of Control Panel will not load. Green bar starts across the top of the screen but does not complete. Printer still works with MS Office programs. Logitech Web Cam also works. The page opens in Safe Mode. The page does not open when all startup items are disabled in MSConfig. Any ideas?
Click to expand...
A possible cause is a 4-port USB hub which recently failed. The problem persisted when the USB hub was disconnected after reboot. Have now replaced the USB hub. Devide Manager reports that all devices are working properly. Still no Devices and Printers page.:(
 

My Computer My Computer

At a glance

Windoes 7 Professional 32 bit ver 6.1Intel Core 2 Quad Q94004 gbATI Radeon HD 4800
Computer Manufacturer/Model Number
Dell Vostro 420
OS
Windoes 7 Professional 32 bit ver 6.1
CPU
Intel Core 2 Quad Q9400
Motherboard
ACPIx86
Memory
4 gb
Graphics Card(s)
ATI Radeon HD 4800
Sound Card
Sound Blaster X-Fi Xtreme Audio
Monitor(s) Displays
Dell PnP Monitor
Hard Drives
WDC WD5000AKS-75A7B2 x 2
Case
Desktop
Cooling
Stabdard
Oscar45 said:
Oscar45 said:
Windows 7 v6.1 32 bit. PC on home network, Two PCs on cable and up to five on wireless. Network Printer. The Devices and Printers page of Control Panel will not load. Green bar starts across the top of the screen but does not complete. Printer still works with MS Office programs. Logitech Web Cam also works. The page opens in Safe Mode. The page does not open when all startup items are disabled in MSConfig. Any ideas?
Click to expand...
A possible cause is a 4-port USB hub which recently failed. The problem persisted when the USB hub was disconnected after reboot. Have now replaced the USB hub. Devide Manager reports that all devices are working properly. Still no Devices and Printers page.:(
Click to expand...

Have a look at this thread it may help you resolve your problem -
http://www.sevenforums.com/hardware-devices/8157-device-printer-panel-does-not-load.html

Try the below which will test for corrupted system files - have your W7 install DVD handy - try this if the first solution isnt applicable.

Click Start
Type: CMD, from the results, right click CMD
Click 'Run as Administrator'
At the Command Prompt, type: sfc/scannow
 

My Computer My Computer

At a glance

XP, Vista, W7 64bit Home PremiumIntel Core Duo 6850 3.0 ghz @ 3.7 ghz4GB Corsair DDR 2 PC-6400Ati 4870 1ghz
OS
XP, Vista, W7 64bit Home Premium
CPU
Intel Core Duo 6850 3.0 ghz @ 3.7 ghz
Motherboard
Asus P5E
Memory
4GB Corsair DDR 2 PC-6400
Graphics Card(s)
Ati 4870 1ghz
Sound Card
Supreme FX 11
Monitor(s) Displays
View Sonic VX1962wm
Screen Resolution
1680 X1050
Hard Drives
3 Seagate Sata Drives 160gb 250gb 500gb
PSU
Thermaltake 600 watt
Case
NZXT Alpha
Cooling
3X120cm Fans
Keyboard
Microsoft Digital Media Pro Keyboard
Mouse
Microsoft Wheel Mouse Optical
Internet Speed
1.5Mb to 8Mb/384k
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