Solved Windows 7 - Download Hang

Hello,

I work in the IT department of a manufacturing company and I'm having an intermittent issue with downloading files. The computers on my network running Windows 7 Professional 64-bit (With or without SP1) are the only ones with the problem, Windows XP computers work fine.

When I try to download a file, the download starts out fine but then just stops. The download speed gradually goes down, the time remaining gradually goes up, and the amount downloaded stays the same. I have a screenshot of a download that is currently hung up, the time remaining has gone to 4 minutes since the screenshot (20 minutes ago) and the speed has gone to 180 KB/sec. The screenshot is of a download with Firefox but the same thing occurs with Google Chrome, IE8, and IE9.

Also attached is a screenshot of a speed test as well as a screenshot of my "ipconfig /all" output. This doesn't always happen, but it happens plenty enough to impede my work some days. If I restart the download enough times, it will eventually finish but could take up to twenty tries (That's about the highest of gone before just going to an XP machine to download the file). It happens on all Windows 7 machines on the network but never on a Windows XP machine. My router is a SonicWALL NSA 240 and my ISP is Comcast. Comcast has replaced the modem and tested the line with no abnormalities.

Thank you for any assistance and please let me know if you need any more information.

Hello. First did you have updated your version of Firefox/Chrome/IE ?
Also are you sure that your internet connection is working propertly when the download is stopped,I mean do you have internet access then ?
Also I can't see the attachement from ipconfig.

All browsers are up to date. I have Internet access when the download hangs. To verify, I had a continuous ping going during the download and had 0 packets lost whenever the download stopped.

I edited the ipconfig attachment and re-uploaded it. I would guess that is why you couldn't see it when you tried to look at it. Sorry about that.

Hm... Did you tryed to clean cookies/cache from browsers ? Also check in your Task Manager,maybe you have some process that is not welcomed.

I tried it on a fresh installation of Windows and it does the same thing. Tried clearing cookies/cache and still the same thing. I'm usually pretty good and troubleshooting but this has me at a loss.

This is strange to me a bit... You say that you have the problem when you do a fresh install of Windows. So this seems to be a problem with your internet connection. Also will be good to try to download something in Safe Mode with Networking to see it that stops again,or run Firefox in Safe Mode.

almost sounds like an Ipv6 QoS issue

The download also hangs in Safe Mode with Networking. I'll look into QoS settings for now, I didn't set up the router so it may take a bit to find. But in the mean time, I'm open to any more suggestions or advise.

What do you mean by a IPv6 QoS issue? Is it something you've seen before and what causes it?

Okay. It looks like no QoS is configured on the router.

ITGuy505 said:

I tried it on a fresh installation of Windows and it does the same thing. Tried clearing cookies/cache and still the same thing. I'm usually pretty good and troubleshooting but this has me at a loss.

Click to expand...

What Anti-virus and/or firewall are you using?

Rich

No antivirus or firewall on the fresh installation (Windows Defender and Windows Firewall are disabled).

Is QoS configured? Give priority to HTTP/web browsing traffic, you could also try changing the DNS to Google's public DNS. Try the DTA add-on for FIrefox - does it complete the download successfully? You could also try a Linux boot disk.

I'll look into those suggestions tomorrow, as it is the end of my work day now. Though I'm not sure how any of those things would cause it to not work in Windows 7 while it works with Windows XP. Thanks for the suggestions, I'll get back to you tomorrow.

QoS is not configured. If it is a DNS issue, then why only Windows 7? The DTA add-on failed as expected since it is not only an issue in Firefox. Lastly, I'm not trying with a Linux boot disk because I'm sure it will work since the issue is only on Windows 7 machines. Thank you for the suggestions.

Have you tried updating the NIC drivers? Does this affect wireless and ethernet or just one?

All drivers are up to date. All of the machines are desktop machines with only LAN cards so I'm not sure if the wireless would work or not. I'll see if I can get a Windows 7 laptop to test though.

Hello. It will be good to upload MSINFO32 report here. Enter msinfo32.exe into the start menu, and press enter. Go to File>Save, and save a copy on your desktop. Right-click on it, and select Send to>New compressed folder. Then attach the file to your next post.

The router has a built-in firewall. you stated you didn't set it up. Could the firewall settings have something to do with how it addresses Win7 traffic? Did you get QoS set up?

I don't see any way that the firewall would affect Windows 7 and not Windows XP, or why it would not be consistent. No QoS is set up. I've attached my MSINFO32 report.