The system is contacting the update servers (1), the update server is responding, the installed Windows Update Agent (WUA) is checked, does not need to be updated (2), and then all communication
from your system (
PT, which is the protocol talker of the WUA )
to the update server is failing (3)-
(1) and (2)
2011-06-07 22:18:51:918 964 f70 Setup Client version: Core: 7.5.7601.17514 Aux: 7.5.7601.17514
2011-06-07 22:18:56:231 964 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2011-06-07 22:18:56:251 964 f70 Misc Microsoft signed: Yes
2011-06-07 22:18:56:268 964 f70 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2011-06-07 22:18:56:268 964 f70 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
7.5.7601.17514 is the latest release of the Windows Update Agent when Windows 7 SP1 has been installed.
(3)
2011-06-07 22:19:26:256 964 f70 Misc WARNING: Send failed with hr = 80072efe.
2011-06-07 22:19:26:257 964 f70 PT WARNING: SyncUpdates failure, error = 0x80072EFE, soap client error = 5, soap error code = 0, HTTP status code = 200
0x80072EFE = connection to the update servers aborted
2011-06-07 22:19:29:624 964 f70 Misc WARNING: Send failed with hr = 80072ee7
0x80072ee7 = Internet name not resolved. This can be caused by an incorrect DNS configuration.
Suggest you first check the
hosts file, located in Windows\system32\drivers\etc
You will need to open it with Notepad. Below is what the hosts file will look like IF there have been
no changes made to it -
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
If there are any entries that show Microsoft or Windows Update in them such as windowsupdate.com, microsoftupdate.com, etc, then you will need to open Notepad Elevated in order to remove them.
To open Notepad Elevated you need to right click Notepad and choose 'Run as administrator', then agree to the UAC prompt.
If there are no entries in the hosts file that is blocking communication to the update servers from your system, then either there is either
a registry setting that's been added ( which usually occurs on refurbished systems that were configured to update from an internal server on a network rather then from the external Microsoft update servers ), some "thing" filtering communication with websites ( this would be stemming from a
router on a home network or a 3rd party firewall ), or from a folder's Permissions being
overly locked down.
However, the communications issue appear to be resolved in the WU.log.
The final communication fail is this entry
2011-06-07 22:19:29:624 964 f70 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
But, you've already checked and no proxy issue appears to be causing the issue.
0x8024402c ERROR_WINHTTP_NAME_NOT_RESOLVED - the proxy server or
target server name cannot be resolved.
Let's eliminate any possible
internal update server entries in the registry by checking the below registry key -
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\
WindowsUpdate
WindowsUpdate will not be listed under
Windows for a system that updates
directly from Microsoft's update servers.
If WindowsUpdate is listed, there are Name, Type, and Data showing in the right hand frame, then
please, before you delete or edit
anything,
check this registry key first
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
WindowsUpdate
WindowsUpdate at the above location is where a system that self-updates directly from the MS update servers obtains it's settings.
The settings for
Windows Update in Control Panel are stored here -
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\
Auto Update
AutoUpdate should be showing these
Names in the right hand pane -
(Default)
AUOptions
BalloonTime
BalloonType
ElevateNonAdmins
EnableFeaturedSoftware
FeaturedUpdatesNotificationSeqNum
FeaturedUpdatesNotificationSeqNumGenTime
IncludeRecommendedUpdates
LastRestoreId
NextDetectionTime
NextFeaturedUpdatesNotificationTime
NextSqmReportTime
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