Reference by Pointer BSOD

D

Danwindows

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Hello everyone! I just bought a new computer a week ago, everything was running smoothly until I had two bsods today and yesterday. Please help as soon as possible, I'm leaving for a month long trip TOMORROW night and want to get this resolved before I leave.

Im running windows 7 64bit (preinstalled)

I bought this computer from dell and I have not upgraded a single driver

Just take a quick peak at my dump files and tell me what I need to do to fix this computer.Thanks!
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
Hi Danwindows and welcome to SF! :)
Please post your webcam model and GPU model.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD PHENOM II X6 1090T 3.2GHz8GB G.SKILL RIPJAWS - F3-10666CL7DSAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Computer Manufacturer/Model Number
WALLONN7 / LIN BLACK SERIES II
OS
Windows 7 Ultimate x64 SP1
CPU
AMD PHENOM II X6 1090T 3.2GHz
Motherboard
GIGABYTE GA-890FXA-UD7
Memory
8GB G.SKILL RIPJAWS - F3-10666CL7D
Graphics Card(s)
SAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Sound Card
REALTEK DOLBY HOME THEATER
Monitor(s) Displays
LED LG W2486L
Screen Resolution
1080p
Hard Drives
SEAGATE 1TB -ST31000528AS - AHCI MODE - AS SATA
PSU
ZALMAN ZM1000-HP 1000W
Case
THERMALTAKE XASER VI VG4000SWA
Cooling
140MM x3 / 120MM x1 AIR COOLING - THERMALTAKE
Keyboard
MICROSOFT DIGITAL MEDIA KEYBOARD 3000 - USB
Mouse
MICROSOFT BASIC OPTICAL MOUSE 2.0 - USB
Internet Speed
600KBPS
Other Info
MICROSOFT XBOX 360 CONTROLLER
Hello!!! Heres the info you requested!

GPUS:
AMD RADEON 6970M
Mobile Intel (R) HD Graphics

Webcam model:
Microsoft integrated Webcam (Thats all it says in device manager)

This is a laptop btw
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
What is its brand and model?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD PHENOM II X6 1090T 3.2GHz8GB G.SKILL RIPJAWS - F3-10666CL7DSAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Computer Manufacturer/Model Number
WALLONN7 / LIN BLACK SERIES II
OS
Windows 7 Ultimate x64 SP1
CPU
AMD PHENOM II X6 1090T 3.2GHz
Motherboard
GIGABYTE GA-890FXA-UD7
Memory
8GB G.SKILL RIPJAWS - F3-10666CL7D
Graphics Card(s)
SAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Sound Card
REALTEK DOLBY HOME THEATER
Monitor(s) Displays
LED LG W2486L
Screen Resolution
1080p
Hard Drives
SEAGATE 1TB -ST31000528AS - AHCI MODE - AS SATA
PSU
ZALMAN ZM1000-HP 1000W
Case
THERMALTAKE XASER VI VG4000SWA
Cooling
140MM x3 / 120MM x1 AIR COOLING - THERMALTAKE
Keyboard
MICROSOFT DIGITAL MEDIA KEYBOARD 3000 - USB
Mouse
MICROSOFT BASIC OPTICAL MOUSE 2.0 - USB
Internet Speed
600KBPS
Other Info
MICROSOFT XBOX 360 CONTROLLER
Where would I find that info?

Are you talking about the webcam?
if your talking about the laptop its the dell alienware m17x r3
 
Last edited by a moderator:

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
Let's go.

Bugcheck:

Code: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c0c000 PsLoadedModuleList = 0xfffff800`02e51650
Debug session time: Thu Jun 23 18:39:14.364 2011 (UTC - 3:00)
System Uptime: 0 days 2:03:06.285
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004d35267, fffff8800d4b67a0, 0}

Probably caused by : [COLOR=Red][B]atikmdag.sys[/B][/COLOR] ( atikmdag+91267 )

Followup: MachineOwner

+++++++++++++++++++++++++++++++++++++++++++

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c4c000 PsLoadedModuleList = 0xfffff800`02e91650
Debug session time: Thu Jun 23 20:53:53.059 2011 (UTC - 3:00)
System Uptime: 0 days 2:13:45.981
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 18, {fffffa8004371570, fffffa80049741c0, 1, 1}

Unable to load image \SystemRoot\system32\DRIVERS\CtClsFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CtClsFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for CtClsFlt.sys
Probably caused by : [B][COLOR=Red]CtClsFlt.sys[/COLOR][/B] ( CtClsFlt+27e1e )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

REFERENCE_BY_POINTER (18)
Uninstall any Creative Software - CtClsFlt.sys - installed. Your built in webcam is an Intel. Download its driver here.
Update AMD Catalyst Driver here.
Let us know the results.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD PHENOM II X6 1090T 3.2GHz8GB G.SKILL RIPJAWS - F3-10666CL7DSAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Computer Manufacturer/Model Number
WALLONN7 / LIN BLACK SERIES II
OS
Windows 7 Ultimate x64 SP1
CPU
AMD PHENOM II X6 1090T 3.2GHz
Motherboard
GIGABYTE GA-890FXA-UD7
Memory
8GB G.SKILL RIPJAWS - F3-10666CL7D
Graphics Card(s)
SAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Sound Card
REALTEK DOLBY HOME THEATER
Monitor(s) Displays
LED LG W2486L
Screen Resolution
1080p
Hard Drives
SEAGATE 1TB -ST31000528AS - AHCI MODE - AS SATA
PSU
ZALMAN ZM1000-HP 1000W
Case
THERMALTAKE XASER VI VG4000SWA
Cooling
140MM x3 / 120MM x1 AIR COOLING - THERMALTAKE
Keyboard
MICROSOFT DIGITAL MEDIA KEYBOARD 3000 - USB
Mouse
MICROSOFT BASIC OPTICAL MOUSE 2.0 - USB
Internet Speed
600KBPS
Other Info
MICROSOFT XBOX 360 CONTROLLER
What do you mean by creative software? And what exactly is CtClsFlt.sys? I also tryed following the links you posted and I got the intel update but couldnt download the catalyst update. I checked for updates via the device manager and all my drivers are up to date for my gpus and webcam.
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
Scratch that I downloaded the catalyst update.
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
Danwindows said:
What do you mean by creative software? And what exactly is CtClsFlt.sys?
Click to expand...

Code: 
CtClsFlt CtClsFlt.sys Wed Aug 11 23:51:29 2010
CtClsFlt.sys = Creative Webcam driver. Bugcheck shows it installed in your system. Go to "Windows\System32\drivers\" and remove it manually if there are no signs of a Creative uninstaller in Add / Remove Programs. Then run CCleaner - Slim - to remove any registry entries related.

I also tryed following the links you posted and I got the intel update but couldnt download the catalyst update. I checked for updates via the device manager and all my drivers are up to date for my gpus and webcam.
Click to expand...
Do not use Device Manager to update drivers, unless you are doing it offline.

Code: 
atikmdag atikmdag.sys Thu [B][COLOR=Red]Dec 02 13:22:51 2010[/COLOR][/B]
As you can see above, AMD Catalyst driver is definitely not updated.
You downloaded the "catalyst_mobility_64-bit_util.exe", ran it and what happened?...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD PHENOM II X6 1090T 3.2GHz8GB G.SKILL RIPJAWS - F3-10666CL7DSAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Computer Manufacturer/Model Number
WALLONN7 / LIN BLACK SERIES II
OS
Windows 7 Ultimate x64 SP1
CPU
AMD PHENOM II X6 1090T 3.2GHz
Motherboard
GIGABYTE GA-890FXA-UD7
Memory
8GB G.SKILL RIPJAWS - F3-10666CL7D
Graphics Card(s)
SAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Sound Card
REALTEK DOLBY HOME THEATER
Monitor(s) Displays
LED LG W2486L
Screen Resolution
1080p
Hard Drives
SEAGATE 1TB -ST31000528AS - AHCI MODE - AS SATA
PSU
ZALMAN ZM1000-HP 1000W
Case
THERMALTAKE XASER VI VG4000SWA
Cooling
140MM x3 / 120MM x1 AIR COOLING - THERMALTAKE
Keyboard
MICROSOFT DIGITAL MEDIA KEYBOARD 3000 - USB
Mouse
MICROSOFT BASIC OPTICAL MOUSE 2.0 - USB
Internet Speed
600KBPS
Other Info
MICROSOFT XBOX 360 CONTROLLER
I downloaded the "catalyst_mobility_64-bit_util.exe" file, ran it, and updated the catalyst driver, an audio driver, and one other driver I cant recall.
Also concerning the webcam issue, is there any other way to fix the driver problem for my creative software. i really enjoy the features it includes when using my webcam. I don't want to delete the software unless I have to.

And finally, Considering this may be my last post before I depart on my vacation I want to take the time to thank you for your assistance. Just informing me of what caused the BSOD really takes a load of worrying off my chest so I can fully enjoy my vacation! THANKS A BUNCH +REP
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
Danwindows said:
I downloaded the "catalyst_mobility_64-bit_util.exe" file, ran it, and updated the catalyst driver, an audio driver, and one other driver I cant recall.
Also concerning the webcam issue, is there any other way to fix the driver problem for my creative software. i really enjoy the features it includes when using my webcam. I don't want to delete the software unless I have to.

And finally, Considering this may be my last post before I depart on my vacation I want to take the time to thank you for your assistance. Just informing me of what caused the BSOD really takes a load of worrying off my chest so I can fully enjoy my vacation! THANKS A BUNCH +REP
Click to expand...

Hi Danwindows.
Well, you can go to Creative's site and download a newer version of software, cross your fingers and hope it does not cause more BSODs. I would consider to uninstall it and use the laptop for a few days to make sure that I had no more BSODs. If I had not, I would install the updated version of the software. If a BSOD happen ... It would bye-bye to Creative.
That's what I can tell you right now.
Hope that helps.
Enjoy your vacation! ;)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD PHENOM II X6 1090T 3.2GHz8GB G.SKILL RIPJAWS - F3-10666CL7DSAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Computer Manufacturer/Model Number
WALLONN7 / LIN BLACK SERIES II
OS
Windows 7 Ultimate x64 SP1
CPU
AMD PHENOM II X6 1090T 3.2GHz
Motherboard
GIGABYTE GA-890FXA-UD7
Memory
8GB G.SKILL RIPJAWS - F3-10666CL7D
Graphics Card(s)
SAPPHIRE ATI RADEON HD 5870 VAPOR X OC
Sound Card
REALTEK DOLBY HOME THEATER
Monitor(s) Displays
LED LG W2486L
Screen Resolution
1080p
Hard Drives
SEAGATE 1TB -ST31000528AS - AHCI MODE - AS SATA
PSU
ZALMAN ZM1000-HP 1000W
Case
THERMALTAKE XASER VI VG4000SWA
Cooling
140MM x3 / 120MM x1 AIR COOLING - THERMALTAKE
Keyboard
MICROSOFT DIGITAL MEDIA KEYBOARD 3000 - USB
Mouse
MICROSOFT BASIC OPTICAL MOUSE 2.0 - USB
Internet Speed
600KBPS
Other Info
MICROSOFT XBOX 360 CONTROLLER
Hello again

Hello there. I'm back and I'm sorry to say I have more bad news. I recently just experienced yet another two BSOD's. Im in need of help once again. Please look over the files and let me know what to do. This time I ran the exe file listed on the forums.
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
Also forgot to note I *Did* delete the creative software.
 

My Computer My Computer

At a glance

64 bit windows 7
OS
64 bit windows 7
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