cOUNTERFIET WINDOWS 7 ULTIMATE AND MICROSOFT OFFICE PRO 2010

hello everyone, i am newbie please help me if you can.

I have recently bought 10 pieces of Microsoft office pro 2010 and 10 pieces of Windows 7 ultimate. (I placed 2 orders with seller)After placing my orders, It was 2nd day when I came across some videos on youtube regarding fake software sold on internet and how to check it.
I suspected that the 2 orders I made might be fake copies of windows, I contacted the seller and asked him to cancel my order.
He replied that he has already posted them and if I do not receive/accept the parcel when it arrive, I will lose my money and goods.

when i received the parcel i checked one box of windows 7 ultimate,
when I scratched the side of cd the transparent plastic came off and the hologram could be scratched with finger nail.it was 100 % fake.
i made a video of receiving of the item and checking the cd, but paypal don't take this as an evidence, they need a headed letter from a person who has qualification.
here i paste the video i made, you can see they are fake copies.



[FONT=&quot]I reported it to paypal to get me refund from this idiot, but after wasting 3 weeks now paypal send me 2 emails which I paste below.[/FONT]

In order to continue with the investigation of your complaint, we must request documentation to support your claim that the item is not authentic.
Please obtain a document from an unbiased, third-party, such as a dealer, appraiser, or another individual or organisation that is qualified in the area of the item in question (other than yourself), which clearly identifies the item as not authentic. If possible, the document should include a serial number and description of the item, and must be on letterhead that includes the name, address, and phone number of the individual, business, or organisation so that PayPal may contact them if necessary.

The documents should be faxed to PayPal at 08707 303 196. Please include a cover sheet with your fax that includes the email address registered on your PayPal account and the ID number of your claim, so we may attach the documents to your claim as quickly as possible.

We must receive your fax within 10 days from the date of this message in order to proceed with the investigation of your claim. If we do not receive your fax within 10 days, your claim will be cancelled. We are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents. Any documents you provide may also be supplied to the seller in your dispute if necessary.

Thank you for your cooperation and patience. We regret any inconvenience this request may cause.


Yours sincerely,
Sharnnie
PayPal


i now only got 9 days left to prove they are fake.
went to my local currys, phoned PC world but it was just waste of time.
they won't help.
informed microsoft but their time period to deal with anything is 8 weeks, paypal don't allow me beyond 10 days.
please anyone qualified can you help, i do need to get this letter from a qualified person in probably software field to get my money back from this cheat seller in china.

The question is this: Why did you buy these on line (I can understand this from a cost prospective), and, more importantly, why from a Chinese seller? Surely alarm bells should have been ringing. Much of the world's counterfeit software originates from China and the surrounding area.

You said you went to your local Currys and contacted PC World (same DGS group), so why didn't you buy the software from them? It would have saved you all this hassle and mess that you have now found yourself in.

just contact your credit card company and do a formal dispute. you have 90-120 days to disput charges. this is a mailorder transaction. the credit card company gets their money back from the merchant. ( I used to deal with credit card fraud at the bank I used to work at and dealt with chargebacks)

I would still get in touch with Microsoft about this. Not all queries will take as long as 8 weeks, some might not take as long. It all depends on the case and type of query (some do, unfortunately, take longer). However, even if this takes you beyond the PayPal time limit (send them details of what you are doing, explaining that Microsoft are looking into it), you should also contact your bank/credit card provider as suggested by pacinitaly.

please no criticism, i have seen other forum where people made same mistake and lost money
we are human being and can fall in a trap like this.
if i only wanted to use this fake software i could have done it as now i learnt the key are stolan and work like genuine.

unfortunately i paid with debit card so can't get money back from paypal either.
thanks anyway for taking time to atleast reply

i would assume price from china was the reason they where bought.

dont go to currys, go to your local IT shop (not a brand) pre write out a statement saying its fake etc etc... go in shop with them, and see if they'll sign it for u, some people wont as ur putting ur name next to something, but what i would also do is go into the shop and photo an ori box also to show if/how it differes from what u got, the COA label to me doesnt look 100% spot on.

do that, and also contact debit/credit card company for this, have u also rang eBay yet? has the seller 100% feedback?

Contact the police.
Fraud is their domain.

debit cards are covered as well. are you in the states? don't go too deep, did you give a physical address for delivery? how much was the loss? what is the website?

just noticed you are not from the states. your bank ( if not based in the USA) may have their own rules.

well i am in the UK, if i try to force paypal to pay my money back, i may get it but they will cacel my paypal account.
yes i did give a physical address for delivery.
i paid $700, the name of the site is iOffer: A Place to Buy, Sell & Trade

I understand that people get scammed all the time, but regardless of technical knowledge...if it seems too good to be true....it likely is. On top of that, you should be aware that you are much safer buying things online with a credit card than a debit card. You have protections and methods of recourse with a CC.

As for something contructive, I know Microsoft has UK offices, so I would contact one of them and let them know what happened. In the US, if you report a vendor who sold you conterfeit software, and you can prove you purchased it, you will often get legit licenses. You probably aren't getting your money back, but at least you might end up getting the licenses you expected.

In the future, regardless of what you are buying, and regardless if it is in real life or online, always shop from a reputable vendor. When you saw how cheap the licenses were, that should have immediately told you to at least do some research on the vendor, or ask questions on here.

Which particular vendor did you use?

I've just had a quick look at the site, and I would say that virtually everything there is fake. The prices are just too cheap.

Now that's a dandy site I don't know why people don't turn and run from a site like this, I guess greed gets in the way!
Jerry

I'm sorry, but you purchased 10 licenses for Windows 7 Ultimate and 10 licenses for Office Pro 2010 and you said it cost $700. Seriously, this is a mere fraction of what legitimate copies of this software would cost...nobody should fall into this trap.

A single copy of Windows 7 Ultimate retail is $319.99 list price...and currently on sale at Amazon.com for $274.99. Thus, at retail MSRP just the 10 licenses for Windows 7 Ultimate would be $3,199.90. At the sale price listed, it's $2,749.90

A single copy of Office 2010 Professional retails at $499.99 list price...and currently on sale at Amazon for $408.96. Thus, at retail MSRP just the 10 licences for Office 2010 Professional would be $4,999.90. At the sale price listed, it's $4089.60

Total that up and it's nearly $8200. A $700 price tag should have screamed fake, fake, fake.


Edit: I looked at that site, I'm confused by how you got $700 in the hole.
--they list office 2010 professional for $32.00
--they list Windows 7 Ultimate for $10. (Seriously, how could anybody think this is legit?)

10 copies of each of those should have been $420.

Something's rotten in the state of Denmark (all Scandinavian friends, no offence meant).

Generally organizations, universities or just folks with a lot of machines buy volume licenses or academic ones or technet/msdn or at least 3-packs. What business are you in?

Here is the MS UK offices Web page:

Microsoft UK Offices

If you are anywhere near, take a disk of each program directly to them and explain your time limitations. Paypal, your credit card company and local authorities should accept Microsoft as an "authority."

Regards,
GEWB

I am sorry. I have such a sour taste in my
hope it works out

Let's see.

You bought 10 copies of Windows 7 and Office 2010 at a fraction of the regular price - then you are shocked that the copies you planned to sell turned out to be fake -- which means you are now afraid to sell them to others because you figure you will get caught.

You ask PayPal to get your money back -- which they agree to do -- but they want something more than your word for it (gee, I wonder why they wouldn't just automatically trust you).

PayPal asks you to get an "unbiased, third-party" to state that the disks are fakes, but you are unwilling to go to a local dealer because they might realize that you were trying to cut into their business by selling your cheap copies of the software.

Yes, I'm sure that is all very embarassing.

Since you are unwilling to go to a local dealer, perhaps you might consider going to the police -- they will happily give you a receipt for the forged software stating that it is forged. You didn't mention where you are in the UK, but I know that the Metropolitan Police have a dedicated computer fraud section that handle counterfiet software along with other computer crimes, most other moderately large police agencies in the UK have similar sections even if it is only one person.

No one mentioned it, but you really ought to rotate that camera to the left 90 degrees the next time you take a video. My neck hurts now.