software issues

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gramak333

New member
thank you for your time. if this is the wrong place to be, please inform me of options. i am running Print Shop23 Deluxe on Windows 7. i have never had any issues with it since i installed it which is probably over 2 years ago. two days ago, i was working on a project and i could no longer insert pictures or graphics from my picture file. when i click on insert, a page comes up with my pictures on it. i click on the desired graphic and it locks up the software. i have to shut down my system to get print shop off of my computer screen. this is very unexpected and i truly don't know where to turn. so if anyone has any insight or if i need to go someplace else, i am looking for any info. thank you so much.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion Elite HPE
OS
windows 7
Monitor(s) Displays
LG
gramak333 said:
thank you for your time. if this is the wrong place to be, please inform me of options. i am running Print Shop23 Deluxe on Windows 7. i have never had any issues with it since i installed it which is probably over 2 years ago. two days ago, i was working on a project and i could no longer insert pictures or graphics from my picture file. when i click on insert, a page comes up with my pictures on it. i click on the desired graphic and it locks up the software. i have to shut down my system to get print shop off of my computer screen. this is very unexpected and i truly don't know where to turn. so if anyone has any insight or if i need to go someplace else, i am looking for any info. thank you so much.
Click to expand...

Have you tried re-installing PSP?

Can you run a system file check to verify your system files?

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
i have re-instaled PSD twice. i did run the registry scan and there were errors. can those only be repaired through purchased software? the reason i re-installed PSD was that i was also having issues with my media pictures. that required a new driver so i got that installed and it is working fine. i thought maybe there was a connection between the two issues but there was not. again, thank you for your time
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion Elite HPE
OS
windows 7
Monitor(s) Displays
LG
i just pulled up the program and was able to insert graphics onto the page from my pictures. don't know if it is permanent, but will take it at this point. will certainly figure out how to get rid of those errors. i am sure that they are hinderng my system. i thank you for your time.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion Elite HPE
OS
windows 7
Monitor(s) Displays
LG
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