outlook 2010 archived emails not showing in the archived folder inbox

I was wondering if anybody has seen this. couple of month ago a user received a new laptop and I copied her files over from the old laptop to the new one. when I attached the archived .pst files to her outlook and was went on my way. i get a call now saying that her archived emails in the archived inbox isn't showing but archived emails in the archived sub-folders are showing. I checked to make sure there wasn't any filters set up, and there wasn't. I've never seen this before. I've copied .pst files from one laptop/comps to another without any issues. Unfortunately, her old laptop was wiped clean and reissued as a spare so that avenue is closed. Has anybody seen something like this before? I haven't been able to find anything on the net besides asking to check the view settings or filters...

Perhaps try using the /cleanviews Command-line switch:
Command-line switches for Outlook 2010 - Outlook - Office.com

just tried it without any luck