Audio CD and DVD not recognised.

N

nzdave

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I have "upgraded" my Dell XPS M1730 laptop from XP Pro to Windows 7, but my DVD CD will no longer recognise Audio Discs or DVDs. It will read the Windows 7 installation DVD so there is no mechanical problem with it. I have updated all drivers and the installed driver is listed as current. I have also installed the latest Firmware.
Any help or ideas Please!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32Intel Duo T9300 @2500Ghz4.0 GB DDR2GeForce 8700M GT
Computer Manufacturer/Model Number
Dell XPS M1730
OS
Windows 7 Home Premium 32
CPU
Intel Duo T9300 @2500Ghz
Motherboard
Dell OKX412
Memory
4.0 GB DDR2
Graphics Card(s)
GeForce 8700M GT
Sound Card
High Definition Audio
Hard Drives
Hitachi 200GB X 2
Welcome to Windows Seven Forums.

It appears that Dell no longer support your particular model so the only advice I can offer you is a BIOS update, if there is one along with a check of the BIOS settings to see if your optical drive is recognised.

http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

Have you also checked in Device Manager to see what's happening there?

You might also want to consider a clean install of Windows 7 rather than an upgrade.

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-BitIntel Core i7 870 @ 2.93GHz8Gb Dual-Channel DDR3 @ 664MHznVidia GeForce GTX 460 1024MB dedicated RAM
Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
Thanks,
I have updated BIOS, Drivers and Firmwear, and there are no alerts in Device Manager the System is indicating that everything is ok and up to date but the Drive will still not detect Audio or DVDs. Windows Media Centre and XBMC will not recognise the Drive at all. Windows 7 was a clean install after the Drive was formatted.............I guess I will have to go back to good old tried and tested XP!
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 32Intel Duo T9300 @2500Ghz4.0 GB DDR2GeForce 8700M GT
Computer Manufacturer/Model Number
Dell XPS M1730
OS
Windows 7 Home Premium 32
CPU
Intel Duo T9300 @2500Ghz
Motherboard
Dell OKX412
Memory
4.0 GB DDR2
Graphics Card(s)
GeForce 8700M GT
Sound Card
High Definition Audio
Hard Drives
Hitachi 200GB X 2
I can understand your frustration, but have you considered replacing your optical drive with one that is compatible with Windows 7?

It could be argued that the drive manufacturer should be in a position to release a firmware update to ensure compatibility, but of couse all they are really interested in is selling more hardware.

It just seems a shame that you feel forced to give up on Windows 7 and return to XP.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-BitIntel Core i7 870 @ 2.93GHz8Gb Dual-Channel DDR3 @ 664MHznVidia GeForce GTX 460 1024MB dedicated RAM
Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop

My Computer My Computer

At a glance

ME/XP/Vista/Win7
OS
ME/XP/Vista/Win7
Thanks Theog,

Tried that but the drive reinstalled after startup with the same issues!
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32Intel Duo T9300 @2500Ghz4.0 GB DDR2GeForce 8700M GT
Computer Manufacturer/Model Number
Dell XPS M1730
OS
Windows 7 Home Premium 32
CPU
Intel Duo T9300 @2500Ghz
Motherboard
Dell OKX412
Memory
4.0 GB DDR2
Graphics Card(s)
GeForce 8700M GT
Sound Card
High Definition Audio
Hard Drives
Hitachi 200GB X 2
Just about exhausted all options....maybe another drive is the answer!
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 32Intel Duo T9300 @2500Ghz4.0 GB DDR2GeForce 8700M GT
Computer Manufacturer/Model Number
Dell XPS M1730
OS
Windows 7 Home Premium 32
CPU
Intel Duo T9300 @2500Ghz
Motherboard
Dell OKX412
Memory
4.0 GB DDR2
Graphics Card(s)
GeForce 8700M GT
Sound Card
High Definition Audio
Hard Drives
Hitachi 200GB X 2
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