Solved Realtek HD Sound Card "invisible"

xergxes7

New member
Realtek HD Sound Card and Game controller "invisible"

Hi there

System:
HP Pavillion a6030.za Desktop
CPU: AMD Dual Core 3600+ 1.9ghz
GFX: nVidia 8500gt
OS: Windows 7 Ultimate x64 Service Pack 1

It has an onboard Realtek HD Audio Sound Card, not sure exactly what model as tireless searching on the internet has turned up nothing.

Ok so my friend(This is his computer) left a movie paused in Windows Media Player and went to the shop. When he returned his computer was off. When he rebooted, he had a choice from Safe Mode Normal etc, he chose normal and after windows loaded no errors had shown up.
He noticed he had no sound. So i came over to see why.
In "Playback Devices" recording etc nothing was showing. Not a single device, the speakers were plugged in and on, I even changed ports and speakers. I went to device manager and his sound card was not on the list. I performed a hardware scan and nothing showed up(The sound and game controller section wasnt even on the list in hardware manager). I then proceded to find the driver through searching on the HP support site. Obviously the add new hardware manager did not work as there was no hardware to be found, according to windows. I used the "Add Legacy Hardware" function to install the driver. During installs the computer kept giving a BsoD. I went through every different model and manufacturer available(All realtek ofcourse), making sure to uninstall the failed driver afterwards each time. All to no avail and many BsoD restarts. I checked eventviewer and nothing suspicious happened around the time the computer switched off solo. Except a report on windows not being shutdown properly recently.
To the computer the sound card is non existent. The sound card is enabled in the BioS.
I have run through every troubleshooting I can except placing a seperate sound card in a PCI slot to see if it works as there are none available and all the shops are closed.
Is this a known windows problem?

I have also performed a few system restores and to no avail either

Any help as soon as possible would be greatly appreciated.
Thanks in advance

MORE INFO I THINK MIGHT HELP:
He just plugged his xbox controller in, drivers were installed a few days ago already, and its not functioning either. So it seems the Sound, Game Controller section of hardware is not functioning.
All devices linked to that section seem to be non existent
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Acer 6395G
OS
Windows 7 Home 32 bit
CPU
Core 2 Duo 2ghz
Memory
4GB DDR3
Graphics Card(s)
9600m GT
Sound Card
Dolby Digital
Monitor(s) Displays
Fujitsu
Hard Drives
320GB
Case
Laptop
Hi and welcome to Seven Forums!

I have to admit that I am too lazy to read everything.
Are you getting any bsod at the moment?

You might try installing the audio codecs:
Realtek
After accpeting the terms you need to download the first driver from any of the 3 servers on the right.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Ultimate 64 bit SP1
CPU
Intel(R) Core(TM) i5-2500K
Motherboard
Gigabyte Technology Co., Ltd. Z68X-UD3-B3
Memory
12GB Kingston Hyperx 1600MHz
Graphics Card(s)
Asus GTS 450
PSU
500W Coolink
Other Info
Genius G-Pen F610 (PenPad)
Hey and thanks
The problem seems to no longer be localised to the sound driver, but the entire sound and game controllers section(As mentioned in my 1st post)
Can a moderator please move this to the appropriate section then if possible?
 

My Computer

Computer Manufacturer/Model Number
Acer 6395G
OS
Windows 7 Home 32 bit
CPU
Core 2 Duo 2ghz
Memory
4GB DDR3
Graphics Card(s)
9600m GT
Sound Card
Dolby Digital
Monitor(s) Displays
Fujitsu
Hard Drives
320GB
Case
Laptop
Did you make sure when you enabled intergrated devices in BIOS that you did save settings?
 
Last edited:

My Computer

OS
Windows 7 ulimate 32 bit
Turns out all we needed to do was wait a few days and it came right
 

My Computer

Computer Manufacturer/Model Number
Acer 6395G
OS
Windows 7 Home 32 bit
CPU
Core 2 Duo 2ghz
Memory
4GB DDR3
Graphics Card(s)
9600m GT
Sound Card
Dolby Digital
Monitor(s) Displays
Fujitsu
Hard Drives
320GB
Case
Laptop
I'm happy to hear that :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built PC
OS
Windows 7 Ultimate 64 bit SP1
CPU
Intel(R) Core(TM) i5-2500K
Motherboard
Gigabyte Technology Co., Ltd. Z68X-UD3-B3
Memory
12GB Kingston Hyperx 1600MHz
Graphics Card(s)
Asus GTS 450
PSU
500W Coolink
Other Info
Genius G-Pen F610 (PenPad)
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