Solved .mkv file wreaked havoc on my PC

tealtiger2000

New member
Local time
2:06 PM
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2
I downloaded an .mkv file not knowing that it would cause me so many problems...now I wish I had known. The file wouldn't play, and then whenever I tried to bring up my desktop (which is where the file was downloaded to) I kept getting "windows explorer has stopped working) over and over again. Other files would work just fine. So after some restarts and searches for ways to delete the file, it mysteriously disappeared from my desktop...I don't know how, but it's no longer there.

I'm in a long distance relationship, and I use Skype daily for voice calls. When my boyfriend tried to call me on Skype after this started happening, as soon as we'd connect on voice Skype would shut down...that never happened before. I haven't tried any other programs to see if they would work because I'm afraid to make a bad situation worse.

Does anyone know what I can do to fix any of this short of reformatting my PC?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 32bit
OS
Windows 7 Ultimate x64 32bit
See if you have a System Restore point available that dates just prior to downloading the file. If so, use it. If that doesn't work, do you have a backup image of an appropriate date?
 

My Computer My Computer

At a glance

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCEPhenom II 1090T w/Noctua NH-D14 /**4400+ X2 w...2 x 2GB Patriot PGS34g1600LLKA/**4x1GB Corsai...EVGA GTX460 SC/**EVGA 8800GTS
Computer Manufacturer/Model Number
DIY
OS
W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
CPU
Phenom II 1090T w/Noctua NH-D14 /**4400+ X2 w/CM Hyper TX 3
Motherboard
ASRock 890FX Deluxe 4/**A8N-SLI
Memory
2 x 2GB Patriot PGS34g1600LLKA/**4x1GB Corsair VS
Graphics Card(s)
EVGA GTX460 SC/**EVGA 8800GTS
Sound Card
Asus Xonar D2X/**Xonar D1
Monitor(s) Displays
Acer X233H, Dell E152FPc /**LG M237-WD
Screen Resolution
1920x1080 & 1024x768/**1980x1080
Hard Drives
WDC 2TB, 1.5TB, 1TB, 500GB,Seagate 500GB , Maxtor 80GB /**500GB Seagate & WDC 1TB Black
PSU
CM RS600 w/ APC BX1000G/**Antec 500 TP w/ APC BX1000
Case
HAF922/**Antec 1040IIB
Cooling
3x200mm, 1x140 and 1x120mm/**5x80mm fans
Keyboard
Logitech Media USB/**Saitek Eclipse
Mouse
Cordless Trackman Wheel/**Ditto
Internet Speed
3.3Mbps
Other Info
SB 560 5.1 w/ Sennheiser RS140/**Creative T20 speakers, Dvico FusionHDTV7 Gold RT, Cisco E3000, HP 5510V AIO, Linksys E3000, Belkin F5U237 hub and **F5D8055 adapter
(** = 2nd rig)

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Thanks :)

Wound up doing a reformat and clean install anyway. I did try a system restore as advised in here...actually I did that twice and it didn't work. But everything's fine now since I reformatted and reinstalled Windows.

Thanks again, much appreciated!!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 32bit
OS
Windows 7 Ultimate x64 32bit
Good to hear you got it going.:)
 

My Computer My Computer

At a glance

Windows 7 Ultimate X64 SP1Intel i5-2550K, Differing ~4.4-4.8GHz No buil...16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GBASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
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