Solved Random Hard Crash when audio files are played

howey55

New member
So, I built a new pc a week ago and have been having some technical issues with it. I am running windows 7 home premium (sp1) on an [FONT=inherit !important][FONT=inherit ! important]asus[/FONT][/FONT] m5a99x mobo, which has the realtek alc-892 audio chip as its on-board sound.
Its pretty random when I get a crash, but it seems to only happens when I am playing audio, whether it be windows media player or a game or vlc. It is always a hard crash where I cant ctrl-alt-del and i dont get a BSOD. The audio will get distorted or turn off and the mouse and http://www.sevenforums.com/# become unresponsive. As for the random part, sometimes i can get away with up to 6 hours of audio use before the crash; the music played overnight once, but sometimes its right when I go into a game or WMP.
The events viewer has no recollection of crash stats, so it just shows my hard [FONT=inherit !important][FONT=inherit !important]reboot[/FONT][/FONT] as a kernel power error 41. I have tried these things with no apparent change: updating BIOS, updating South Bridge, installing k-lite codec packs (both x86 and x64), uninstalling realtek to run windows audio only, updating realtek, using older drivers for realtek, reinstalling mobo cd, and a few more.
The funny thing is, if I dont use audio everything works fine. I disable realtek hd in [FONT=inherit !important][FONT=inherit !important]devices [/FONT][/FONT]and I can run it forever. Just no sound. I use my pc for recording in my studio and really want to get it up and running, so I can continue to make music. Thanks for the help!
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64bit (sp1)
CPU
amd phenom II X4 955
Motherboard
asus m5a99x evo am3+
Memory
GSkill Ripjaws 1600 (4GB X4)
Graphics Card(s)
sapphire radeon hd 6770
Sound Card
Asus xonar DG (PCI)
Monitor(s) Displays
Asus 23" Led backlit
Screen Resolution
1920x1080
Hard Drives
Seagate 500GB 7200 rpm SATA III
PSU
Antec Neo Eco 620c
Case
Antec three Hundred series
Cooling
stock cpu heatsink (32C) 2 stock case fans
I've been having the exact same problems you describe- random hard crashes that only seem to happen when playing audio, and no amount of fiddling about with drivers will fix it. Sometimes they happen only after a minute or so, sometimes I can have audio going all day and no problems. But it's only ever with audio.
It could be the sound card. I have a different mobo (Asus p8z68-v) but it has the same on-board sound card. I'm thinking of buying a cheap usb sound card, see if that works. I've read in other forums it fixed some other realtek related crashes (Battlefield 3 crashes with realtek). Might try that in a couple of days if no one posts any other fixes. I'll make sure to post my results.
 

My Computer

OS
Windows 7 Home Premium x64
Hi, I solved the crashes by buying a dedicated pci soundcard and completely disabling the onboard realtek audio card and driver.
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64bit (sp1)
CPU
amd phenom II X4 955
Motherboard
asus m5a99x evo am3+
Memory
GSkill Ripjaws 1600 (4GB X4)
Graphics Card(s)
sapphire radeon hd 6770
Sound Card
Asus xonar DG (PCI)
Monitor(s) Displays
Asus 23" Led backlit
Screen Resolution
1920x1080
Hard Drives
Seagate 500GB 7200 rpm SATA III
PSU
Antec Neo Eco 620c
Case
Antec three Hundred series
Cooling
stock cpu heatsink (32C) 2 stock case fans
Hi to every one.

I've tryed too many things about the bug reported before by many, many people in the whole web, like WereSock & Howey55 exactly did.

Drivers, explorer.exe, registry, .inf & .sys re-write/modify, bios upgrades, clean install, new hard drives, new ssd's, change on board video for agp, or pci-express, etc.etc.. I've read more than 150 web pages searching for a real solution, but...

The unique solution is a pci, or usb sound card.... WHY?????????

I'm really interested to find THE REAL CAUSE of this bug, & later share the solution with the world, who wants to colaborate? Everyone is extremely welcome!

Cheers.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II 965
Motherboard
Asus M4N68T-M LE V2
Memory
1 Kingston DDR3 1333Mhz x4Gb
Graphics Card(s)
nVIDIA nForce 7025-630a AMD K10
Hard Drives
MAXTOR S TM3250310AS SCSI Disk Device (250 GB, 7200 RPM, SATA-II)
WDC WD25 00AAJS-22VWA SCSI Disk Device (250 GB, 7200 RPM, SATA-II)
Antivirus
360 Total Security 5.0.0.2057
Browser
Google Chrome, I.E.11, 360 Browser, Firefox Mozzila
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