Windows no longer detects my USB Game Pads

blacksaibot · Dec 15, 2011

All of a freakin' sudden Win7 doesn't detect my gamepads.

It was working JUST FINE until my previous problem occured (see previous problem here: http://www.sevenforums.com/hardware...-longer-shows-up-my-computer.html#post1691335)

Yes, I've done windows updates.
Yes, I've uninstalled and reinstalled the latest drivers.
Yes, my power option is on High Performance.
Yes, I changed the power plan settings to Disable Selective Suspend.
Yes, I've checked device manager and there are no problems detected.

If I were to reboot my computer and plug in my controller the gamepad usually works. Win7 detects it, makes that stupid USB sound, and all is dandy. But the minute I launch a game and start trying to map my controls windows does that gay noise where it says the USB is disconnected. Then it goes back and forth with the connect/disconnect noises. I can still see the power light on my game pad at this point. So I quit my game and look in Devices and Printers and it no longer displays my game pad. Then the power light on my game pad dissapears.

Seriously... what the F***?

TVeblen · Dec 16, 2011

Sounds like you are losing connectivity/power on the USB port(s). Does the gamepad have an independent power supply or batteries or is it only powered by the USB port?

The first thing to try is this:
http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
(turn it OFF, of course)

Let us know if that changes anything. Hopefully you are not dealing with a motherboard defect.

blacksaibot · Dec 16, 2011

TVeblen said:
Sounds like you are losing connectivity/power on the USB port(s). Does the gamepad have an independent power supply or batteries or is it only powered by the USB port?

The first thing to try is this:
http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
(turn it OFF, of course)

Let us know if that changes anything. Hopefully you are not dealing with a motherboard defect.

I already said I turned off selective suspend.
And the game pad is only powered by USB.

TVeblen · Dec 16, 2011

Go to Device Manager > Go to Universal Serial Bus Controllers & USB Root Hub Listings. > Uncheck all boxes on all root hubs about saving power.
Reboot the computer and see if that makes any difference.

Take a close look at the motherboard to see if you can see any bulging or leaking capacitors.
Check the USB port connections for any physical abnormality.

blacksaibot · Dec 16, 2011

TVeblen said:
Go to Device Manager > Go to Universal Serial Bus Controllers & USB Root Hub Listings. > Uncheck all boxes on all root hubs about saving power.
Reboot the computer and see if that makes any difference.

Take a close look at the motherboard to see if you can see any bulging or leaking capacitors.
Check the USB port connections for any physical abnormality.

No bulging or leaking.
No physical abnormalities.
And I already set the hubs not to be able to save power.

TVeblen · Dec 16, 2011

Have you tried the gamepad on another computer to eliminate the possibility that it is defective?

blacksaibot · Dec 16, 2011

TVeblen said:
Have you tried the gamepad on another computer to eliminate the possibility that it is defective?

Yes.

I have two game pads. Same issue with each of them. My computer gave me issues with my USB mouse. I have about 12 USB ports. No matter which one I swap them into they don't like working.

They both work fine on my Windows XP computer.

Petey7 · Dec 16, 2011

I have to agree that it sounds like a hardware issue. It definitely sounds like they are losing power or are damaged. Are all of you USB ports on the same hub (next to each other). Can you please fill out your System Specs a little more to include your motherboard and power supply?

blacksaibot · Dec 16, 2011

Here is exactly what I bought

Mother Board:
GIGABYTE GA-EX58-UD3R LGA 1366 Intel X58 ATX
Newegg.com - GIGABYTE GA-EX58-UD3R LGA 1366 Intel X58 ATX Intel Motherboard

Power Supply:
COOLMAX CUG-950B 950W ATX12V v2.3 EPS12V v2.91 SLI Certified / CrossFire
Newegg.com - COOLMAX CUG-950B 950W ATX12V v2.3 EPS12V v2.91 SLI Certified / CrossFire Ready Modular Active PFC and Compatible with Core i3/i5/i7 Power Supply

CPU:
Intel Core i7-920 Bloomfield 2.66GHz LGA 1366 130W Quad-Core Processor BX80601920
Newegg.com - Intel Core i7-920 Bloomfield 2.66GHz LGA 1366 130W Quad-Core Processor BX80601920

OS:
Microsoft Windows 7 Ultimate 64Bit

Memory:
4GB

...Not sure what other specs you need that would relate to this problem.

Petey7 · Dec 16, 2011

Well, with a 950W power supply I do not think that is the issue. You said you have 12 USB ports, but the details page on newegg list 8 (unless I overlooked something). Where did the other 4 come from?

I can't help but sespect a faulty motherboard based on the reviews. A forth of them report various ports on the board not working correctly or it being DOA.

I'm assuming you built the computer yourself? How long ago? Have you had any other problems with the computer at all?

carwiz · Dec 16, 2011

What's the power and bandwith usage of your USB hubs? Post a snip of each. In Device Manager > Universal Serial Bus Controllers, Right click the hub, select Properties then open the Power/Advanced tab. Do this for each of the Generic Hubs. While you're there, select the Power Management tab and make sure that power saver is not checked.

carwiz · Dec 16, 2011

@ Pete7 - The size of the PS has no bearing on the power supplied to the USB ports. Each port is allowed 500ma. The port will shutdown if this is exceeded for any length of time.

Petey7 · Dec 16, 2011

I was wondering more about the computer being underpowered, although thinking about it, the USB ports being the only thing to be messed up by it doesn't make much sense.

TVeblen · Dec 16, 2011

Assuming the two gamepads are good (they work on the XP computer) and assuming the OP has checked and set all the settings mentioned previously it is looking more and more like a defective motherboard.

Unless anyone knows of a Windows setting we've missed. I did not want to make that call without seeing what you guys thought.

carwiz · Dec 16, 2011

carwiz said:
While you're there, select the Power Management tab and make sure that power saver is not checked.

This is the only other setting I can think of. It's not part of Selective Suspend.

I would still be interested in the controller loading though. I'm also curious of the extra four ports. Is this an external hub added?

Petey7 · Dec 16, 2011

carwiz said:
carwiz said:

While you're there, select the Power Management tab and make sure that power saver is not checked.

Click to expand...

This is the only other setting I can think of. It's not part of Selective Suspend.

I would still be interested in the controller loading though. I'm also curious of the extra four ports. Is this an external hub added?

In post number 5 he confirmed that he had already made sure that power saver was not checked. Controller loading and the four extra ports seem to be the only things left to know about before it should be assumed to be faulty in my opinion.

carwiz · Dec 16, 2011

Ah ok. I must have skimmed over #5 too quickly.

blacksaibot · Dec 16, 2011

I have 10 ports. 8 in the rear 2 in the front.

Sorry, not 12.

Petey7 · Dec 16, 2011

I now see that I did over look where it listed the front ports before. Would you mind answering my other questions from before?

blacksaibot · Dec 17, 2011

I'm assuming you built the computer yourself? How long ago? Have you had any other problems with the computer at all?

These questions?

Yes I built it myself back in 2009.
The only other problem I've had (which happens once in a blue moon) was sometimes my computer wouldn't boot up into windows. But a simple press of the restart button would fix it (but it would bring me into the menu where I could choose last known good config)

I also have to use certain slots on my motherboard for the RAM or my computer won't detect it. I didnt' think it to be a motherboard issue because I looked on google for the same issue and MANY people complained that windows wouldn't detect new RAM.

Other than those issues my computer is an awesome machine.

Windows no longer detects my USB Game Pads

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