Win7 32 Bit: Few Notebooks do not read USB sticks FAT32 or FAT

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ChristoBe

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Hi there,

following stange behaviour: There are about 45 HP Elitebook Notebooks with Win7 32Bit. Some few of them (currently 3) show:

USB sticks that can be read perfectly by other different notebooks but not by the threee mentioned devices. This happens only when the sticks are formatted with FAT or FAT32. If you format them with NTFS, they can be read perfectly.

Additionally you cannot choose FAT or FAT32 when you try to format them, only NTFS.

One of those notebooks has already been setupped again (same image as the others).
 

My Computer My Computer

At a glance

Windows 7, 32 Bit and 64 Bit
OS
Windows 7, 32 Bit and 64 Bit
If the hardware and the drive imagery are identical have you checked all the machines have the same BIOS revision onboard, and that they have identical BIOS settings?
 

My Computer My Computer

At a glance

W7 x64Intel Q9300 2.5Ghz Quad LGA775 (Would like Q9...4Gb OCZ Gold 1,333MhzPalit HD4850 O/C Sonic 512Mb DDR3, Dual DViD's
Computer Manufacturer/Model Number
Custom built machine
OS
W7 x64
CPU
Intel Q9300 2.5Ghz Quad LGA775 (Would like Q9650)
Motherboard
Gigabyte GA-EP45T-UD3R (F6 Bios)
Memory
4Gb OCZ Gold 1,333Mhz
Graphics Card(s)
Palit HD4850 O/C Sonic 512Mb DDR3, Dual DViD's
Sound Card
Azalia to twin Samson 50w Studio Monitors
Monitor(s) Displays
Twin Dell (E-IPS) U2311H 23.6" Screens
Screen Resolution
1920 x 1080 @ 60Hz
Hard Drives
Crucial M4 SSD, archives on twin Western Digital Caviar Black WD2002FAEX, 2TB, 7200rpm HDD's, Samsung Ritemaster CD/DVD Burner...
PSU
OCZ 600w
Case
Lian-Li PC8 acoustifoamed' aluminium tower
Cooling
Scythe 140mm Zipang
Keyboard
Cherry PS/2 custom model
Mouse
Lenovo USB laser "Thinkpad" Mouse
Internet Speed
ADSL2+ @14Mbps downstream & Cat6 Gigabit Ethernet
Antivirus
NOD32
Browser
Opera
Other Info
Silicon Dust HD Homerun Dual FTA (Ethernet) TV Tuners, Dray Tek Vigor 2850Vn router and 8x HP Gigabit Switch. Lian-Li CR26 Card Reader, Canon MF4430 iSensys laser printer/scanner.
Try reinstalling the USB controllers on those three laptops.

Expand Universal Serial Bus Controllers in the Device Manager, right click every device under the USB Controllers node, click uninstall to remove them one at a time. Reboot the computer that should intall these afresh.

Check to see if it resolves the problem. Just a blind shot from me.:)
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32 bit
OS
Windows 7 Home Premium 32 bit
jumanji said:
Try reinstalling the USB controllers on those three laptops.

Expand Universal Serial Bus Controllers in the Device Manager, right click every device under the USB Controllers node, click uninstall to remove them one at a time. Reboot the computer that should intall these afresh.
Click to expand...

Thx for the hint, we tried this already: USB Controller Update - Renesas USB 3.0 Driver - Version 2.0.32.0 - REV: B
Did not help in this case.
 

My Computer My Computer

At a glance

Windows 7, 32 Bit and 64 Bit
OS
Windows 7, 32 Bit and 64 Bit
Qdos said:
If the hardware and the drive imagery are identical have you checked all the machines have the same BIOS revision onboard, and that they have identical BIOS settings?
Click to expand...

Thanksx: This might be something. I will check and reply.
 

My Computer My Computer

At a glance

Windows 7, 32 Bit and 64 Bit
OS
Windows 7, 32 Bit and 64 Bit
Qdos said:
If the hardware and the drive imagery are identical have you checked all the machines have the same BIOS revision onboard, and that they have identical BIOS settings?
Click to expand...

There are noteooks with the same BIOS that are okay and not-okay
Notebooks that are not-okay have aswell different BIOS-versions.
So this does not seem to be the cause.

Which BIOS settings could cause such different behaviour ?
 

My Computer My Computer

At a glance

Windows 7, 32 Bit and 64 Bit
OS
Windows 7, 32 Bit and 64 Bit
ChristoBe said:
...Thx for the hint, we tried this already: USB Controller Update - Renesas USB 3.0 Driver - Version 2.0.32.0 - REV: B
Did not help in this case.
Click to expand...
Is it only a problem in the USB3.0 port or the 2.0 ports, as well?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i3-32408GB DDR3 SDRAMEVGA GeForce GT 620
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Inspiron 660
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i3-3240
Motherboard
Dell 084J0R
Memory
8GB DDR3 SDRAM
Graphics Card(s)
EVGA GeForce GT 620
Sound Card
Intel Panther Point PCH High Definition Audio
Monitor(s) Displays
Acer G205HV
Screen Resolution
1600 x 900
Hard Drives
Sandisk SSD 64GB SDSSDP064G
Seagate HDD 1TB ST1000DM003-1CH162
PSU
Dell 300W
Case
Dell Inspiron
Keyboard
Logitech Wireless K320/B350
Mouse
Microsoft
Internet Speed
25Mbps/4Mbps
Antivirus
Avast
Browser
Mozilla Firefox
Comp Cmndo said:
ChristoBe said:
...Thx for the hint, we tried this already: USB Controller Update - Renesas USB 3.0 Driver - Version 2.0.32.0 - REV: B
Did not help in this case.
Click to expand...
Is it only a problem in the USB3.0 port or the 2.0 ports, as well?
Click to expand...

In one case the check was executed on all possible ports of the notebook and even at the connected docking station (and aswell a USB port at the monitor).
Did not work at any port. Very strange indeed.
 

My Computer My Computer

At a glance

Windows 7, 32 Bit and 64 Bit
OS
Windows 7, 32 Bit and 64 Bit
Additionally strange:

You CAN format an USB stick via command prompt and format <volume>: /FS:FAT32.
This works, you still cannot read that stick on that notebook, but you can read it in other notebooks.
 

My Computer My Computer

At a glance

Windows 7, 32 Bit and 64 Bit
OS
Windows 7, 32 Bit and 64 Bit
ChristoBe said:
Which BIOS settings could cause such different behaviour ?
Click to expand...

The point was subjective, prompting you to check and see.

Obviously I don't have access to your BIOS, but there are often settings in many BIOS editions that affect USB functionality.
 

My Computer My Computer

At a glance

W7 x64Intel Q9300 2.5Ghz Quad LGA775 (Would like Q9...4Gb OCZ Gold 1,333MhzPalit HD4850 O/C Sonic 512Mb DDR3, Dual DViD's
Computer Manufacturer/Model Number
Custom built machine
OS
W7 x64
CPU
Intel Q9300 2.5Ghz Quad LGA775 (Would like Q9650)
Motherboard
Gigabyte GA-EP45T-UD3R (F6 Bios)
Memory
4Gb OCZ Gold 1,333Mhz
Graphics Card(s)
Palit HD4850 O/C Sonic 512Mb DDR3, Dual DViD's
Sound Card
Azalia to twin Samson 50w Studio Monitors
Monitor(s) Displays
Twin Dell (E-IPS) U2311H 23.6" Screens
Screen Resolution
1920 x 1080 @ 60Hz
Hard Drives
Crucial M4 SSD, archives on twin Western Digital Caviar Black WD2002FAEX, 2TB, 7200rpm HDD's, Samsung Ritemaster CD/DVD Burner...
PSU
OCZ 600w
Case
Lian-Li PC8 acoustifoamed' aluminium tower
Cooling
Scythe 140mm Zipang
Keyboard
Cherry PS/2 custom model
Mouse
Lenovo USB laser "Thinkpad" Mouse
Internet Speed
ADSL2+ @14Mbps downstream & Cat6 Gigabit Ethernet
Antivirus
NOD32
Browser
Opera
Other Info
Silicon Dust HD Homerun Dual FTA (Ethernet) TV Tuners, Dray Tek Vigor 2850Vn router and 8x HP Gigabit Switch. Lian-Li CR26 Card Reader, Canon MF4430 iSensys laser printer/scanner.
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