Solved I can hear sound only from the Monitor speakers

kayax · Dec 30, 2011

Hi Gents,

Here I am again with a strange problem:-(

When I connect my speakers to the Headphones jack at my PC I can't
hear any sound any more.
Win7 pro reports no errors.
When I start from a Ubuntu LiveCD it works fine.

Any Ideas

Thanks

Rabid Moth · Dec 30, 2011

Hi.

When you plug in your headphones make sure they are not muted. In the bottom right of the screen click on your speakers icon. Worth a shot especially if they work in Ubuntu.

If that is correct then right click on the icon and then click on 'Volume Control Options' and make surethe settings are correct for your headphones.

kayax · Dec 30, 2011

Thanks Rabid Moth,

The idea is good, often you overlook the simplest things.
This make me realize that the headphone don't show at all
when I click on the speaker.
And under system settings/sound/playback it says for both speakers and Headphones "not plugged in"
although headphones are plugged in.

That appears a bit strange

Rabid Moth · Dec 30, 2011

Sorry. I always start at the simplest and work my way up.

If it works fine while using Ubuntu but not Windows then it probably is a simple setting or a driver update. Go to 'Start' and in the search box type in 'Device Manager'. and see if you have any exclamation marks.

It also may just be a glitch. Enabling and Disabling might help.

Control Panel
Hardware and Sound
Sound
Right click on 'Headphones'.
Click 'Disable'.
Wait a couple minutes or do a reboot
Then right click again on Sound.
Choose 'Enable'.

kayax · Dec 30, 2011

No, it's absolutely OK.
That's what what we always should do...

The device manager said, the drivers are up to date:-(
(No Exclamation mark, unfortunately)

Rabid Moth · Dec 30, 2011

I edited my last post instead of posting a new reply. No idea why but...

Control Panel
Hardware and Sound
Sound
Right click on 'Headphones'.
Click 'Disable'.
Wait a couple minutes or do a reboot
Then right click again on Sound.
Choose 'Enable'.

Rabid Moth · Dec 30, 2011

You could also try to update the driver. Do the same instructions as above but instead of 'Disabling' right click on the 'Headphones' and then clicking on "Properties'. When the new window opens click on the 'Properties' button. This is also a good place to see if in fact you even have a driver but when this new window opens click the 'Driver' tab at the top.

Now you see the 'Update Driver' so click that and hopefully it will update and get your headphones working.

While you are in these windows, what kind of sound driver is it using? Realtek or something else?

kayax · Dec 30, 2011

Already done, without success.
Also in the event viewer I couldn't see anything suspicious

Could disable everything which has anything to do with sound once more...

Otherwise I could also contact microsoft

Rabid Moth · Dec 30, 2011

If it works fine in Ubuntu but not Windows it really sounds, no pun intended, like a driver issue. You could always un-install the driver, reboot and let Windows install the driver.

joodoo · Dec 30, 2011

Rabid Moth said:
... what kind of sound driver is it using? Realtek or something else?

I think Rabid Moth might be on the right path....
It appears from the dialog that there may be an absent or corrupt (proprietary) chipset driver for the onboard soundcard. Windows will undoubtedly install drivers that will get the sound working, but to control advanced configurations, sometimes a visit to the hardware vendor's website or the machine's support website will straighten out the problem.

@ OP:
What exact make and model (if not home-grown) is the machine with headphone issues?

kayax · Dec 30, 2011

Yes, your both right, I think, it sound very much like a audio driver.
But I'm a bit confused because windows doesn't report any errors.

Yes, this is an onboard soundcard (not too bad) on an ASUS P8H67.
(HD Audio 8 Channel, audio codec Realtek ALC887).

OK, next I'll try to deinstall and reboot... see what happens.

joodoo · Dec 30, 2011

Please click Start > type System Information > Enter.
Under >
System Summery > Components > Sound Device;
post a screenshot.

kayax · Dec 31, 2011

@Joodoo,

I don't know how you managed to put the screenshot int the text area, I just attached the img under attachements.

Fyi, I deleted all of the audio drivers but it didn't help neither.

Rabid Moth · Dec 31, 2011

Microsoft Device Driver Interface for HD Audio

This should be the driver you need.

kayax · Dec 31, 2011

Thanks @rabid moth,
this is a white paper on programming and a reference for the Intel High Definition Audio device driver interface.

Unfortunately this couldn't me help finding any missing(?) driver.

Rabid Moth · Dec 31, 2011

Oops.

1:Universal Audio Architecture (UAA) High Definition Audio class driver version 1.0a available for Windows XP, Windows Server 2003, and Windows 2000

2: http://www.sevenforums.com/sound-audio/124614-headset-not-showing-up-playback-device.html

3: http://www.sevenforums.com/sound-audio/15046-no-sound-high-definition-audio-device.html

The last two are from this site.

Rabid Moth · Dec 31, 2011

I found a PC that I can get my hands on that is having the same issue. Checking different things now.

Rabid Moth · Dec 31, 2011

Here's what I did.

I first went to this site, Realtek and downloaded the High Definitions Audio Codecs.

I installed the driver and rebooted. Now when I plug my headphones into her PC I can hear sound. I still don't have a headphone icon though.

joodoo · Dec 31, 2011

This machine is designed for XP Pro. My sound card driver is not supplied on Windows 7 Pro x86 SP1 install media or any other Windows 7 install media. After exaustive searching, the driver had to be extracted from the recovery media supplied by the manufacturer of the computer [talk about proprietary]:huh:. I had to run the driver installer .cab under compatibility mode as well as administrator.
As this seems to be a home built machine, try Rabid Moth's suggestion and see what happens.
Keeping my fingers croosed.

Please create a system image in case something runs amok.

Edit: Seems you post images better than I.

Edit 2:
I have just plugged in my headphones (Wife doesn't want to hear Gregoy Isaacs - Night Nurse), and had to start Sigmatel (my sound card) from the shortcut I had preparedto in Start Menu to operate the headphones.
Just sayin'; somethimes it can be a pickle.

kayax · Dec 31, 2011

Wow!
That was the great hint!!!!

Thank you all so much!

With the realtek driver I can now configure my audio system in any detail, so I could activate the AC97 Front panel (Headphones/Speaker) and now it works.

Now I wonder of cource why it stopped working?

Thanks again especially @Rabid Moth!

And a happy new year hopefully with less problems

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