Using Windows 7 update fails ~ Help

S

stevegd007

New member
I have a valid copy of Windows 7 family pack. I have used for a while. Worked just fine until I recently had a HD failure, replaced HD and cloned it and had to reload Windows 7 from my valid Windows 7 install disk. I have a "confirmed" Genuine logo on my System page and have confirmed with Windows online that the product key is valid.

Issues: ~Windows update will not work. No update come in and updates errors out, saying the service is not running, when I check with the Windows Servcies, Windows update IS running
~Windows homegroup networking will not work, even though Windows "sees" the network..it will not join the homegroup with my password
~Today Windows online validation is saying my Product ID has expired? Why...my System page says I have a valid copy with a Windows Logo.
~ Again I have a valid "Family Pack" used on only 2 computers, even though I could have a thrid I do not. I reload from the valid install disk. Thats when my problems statred. I use Mcfee firewall. Turning off the firewall seemed NOT to help either.

I have no idea what to do. Asking if anyone has some help.

Thanks....
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
seavixem32...thank you for invite and reply. I already did the "on" line Windows 7 reactivation AND then also by phone (when it appeared the on line would not help)... I keyed in the many numbers. All though I did not write the MANY numbers down as they were repeated to me quite fast... but the "activation" appeared sucessful as the program said everything worked OK and Windows 7 was valid. I am still have problems with updating and home networking. Still need help, as I have tried these suggestions.
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
Your licence is good for three computers and you say you have only installed Windows on two computers so I'm just wondering whether it would be better to carry out a clean install rather than trying to clone the new hard drive.

It's worth considering I feel, and if you still have activation problems after a clean install you can always call Microsoft and explain what's happening.

Their activation support people are normally very helpful.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
I did a clone first...then when that messed up I did do a new clean install of Windows 7. Twice. Still no go. Getting real tired of reloading over and over all my stuff. Really do not want to keep reintalling. So who may I call at MS to help. Phone? Numbers. Thanks.
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
Thanks...
1st link I have already tried. Responds from MS is my product ID has expired. Then the other choice on this link wishes to charge for help. For a product I have already paid for the product. Not fair. All I had was a HD crash and die. Why should MS charge me to get going again.
2nd link is only showing me how to find my Product ID. I know this already.
3rd link is for volume license key help. Did not think I had a volume license. Maybe I give this a try.
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
OK I call and got in with MS volume license. Result is my warrenty is expired and MS wishes to charge me about 1/2 the cost of a new purchase of Windows 7 for "tech" support to fix me and make it work. Got to be kidding me. I did nothen wrong, just lost my HD. So I am still not getting fixed and updated. Any other help? Would be nice. Thanks...
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
I am thinking I have a valid product (with an expired warranty)...just something under the "hood" is not working to allow Updates to come in. Services program tells me Update is turned on, I run Updates and it says it is not turned on and will not run.
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
Please run the following commands in a Command Prompt window, and copy the results to your response.
SC QC BITS
SC QC WUAUSERV
SC QC SPPSVC
SC QC EVENTSYSTEM
SC QUERYEX BITS
SC QUERYEX WUAUSERV
SC QUERYEX SPPSVC
SC QUERYEX EVENTSYSTEM

with any luck they'll show where the problem lies
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP...thanks.

Here are the results. Have No idea what this stuff means. Hopefully you do.


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sc qc bits
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: bits
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>sc qc wuauserv
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>sc qc eventsystem
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: eventsystem
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : COM+ Event System
DEPENDENCIES : rpcss
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>sc queryex bits

SERVICE_NAME: bits
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1104
FLAGS :

C:\Windows\system32>sc queryex wuauserv

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1104
FLAGS :

C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>sc queryex eventsystem

SERVICE_NAME: eventsystem
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1304
FLAGS :

C:\Windows\system32>
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
The only non-standard entry I see there is the BITS service startup - it should be set to automatic (Delayed Start).

Please open the Services Control Panel - services.msc - and look for the Background Intelligent Transfer service.
Double-click on it to open the Properties box, and change the Startup type to Auto (Delayed Start).
Reboot.
Just in case your messing around with activation broke something, please post an MGADiag report.....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks again for your response NoelDP. So the first issue with the services Background seemed not to help any. Still have problems with MS Update running as this is telling me the program is stopped and I need to restart to run. This happens every time. Even though the services program is reporting Update is started.

Here is a copy of the MGADiag info:

Here is the tool info: Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data--> Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QRHTY-37HHV-28XFV
Windows Product Key Hash: 6hMU9aR12Zt14MPblPbJaaQ7Qpo=
Windows Product ID: 00359-030-0378584-85379
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {F6421BC7-4870-43A8-8186-2AF34CE50D1D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.111025-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F6421BC7-4870-43A8-8186-2AF34CE50D1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-28XFV</PKey><PID>00359-030-0378584-85379</PID><PIDType>5</PIDType><SID>S-1-5-21-3987594610-1065510729-2979400225</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>8EBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-030-037858-01-1033-7600.0000-3652011
Installation ID: 003040469121297273327733538396062733774891881613498783
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 28XFV
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/5/2012 7:43:53 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:31:2011 20:42
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqhkaSBW2jM8DHYOKB9UbdJSejtGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPm
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
You do have a problem.....
here's my standard spiel on the list of File Mismatches you have....
The set of file mismatches above are typical of one of two causes:-
1) a restore from an image backup of the system
2) a failed driver update
The only one for which we currently have a solution is the second.....
Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20624&ProdId=2101&lang=eng&OSVersion=%0A&DownloadType=Drivers&OSVersion=%0A&DownloadType=Drivers
- you’ll need the set for the x64 (64-bit) platform on Win7
Once complete, please reboot twice, then post another MGADiag report.
Good Luck!

(note that there are a couple of other possible causes!)
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hello!

I am not sure about the first 4, but since the remaining file mismatches are returning error 0x800b0100, it is quite likely that the files themselves are not corrupt (0x800b0100 implies that the file which keeps track of files is itself corrupt, and so diagnosis is unreliable).

I would advise running the System Update Readiness Tool, which can correctly diagnose such a situation: What is the System Update Readiness Tool?

Then please post for me your C:\Windows\Logs\CBS\CheckSUR.log.

Thanks a lot!

Richard
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 420
OS
Vista Home Premium x86 SP2
CPU
Intel Core 2 Quad Q9300 2.50GHz
Motherboard
Stock Dell 0TP406
Memory
4 gb (DDR2 800) 400MHz
Graphics Card(s)
ATI Radeon HD 3870 (512 MBytes)
Monitor(s) Displays
1 x Dell 2007FP and 1 x (old) Sonic flat screen
Screen Resolution
1600 x 1200 and 1280 x 1204
Hard Drives
1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
Case
Dell XPS 420
Cooling
Stock Fan
Keyboard
Dell Bluetooth
Mouse
Advent Optical ADE-WG01 (colour change light up)
Internet Speed
Varies from 10kb/s to 170kb/s. So unreliable it is not funny
Other Info
ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Richard - IME, this problem doesn't respond to CheckSUR.
If the IRST install fails, next stop is to check the CRYPTSVC status.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Richard - IME, this problem doesn't respond to CheckSUR.
If the IRST install fails, next stop is to check the CRYPTSVC status.
Click to expand...

Fair enough. I haven't actually got any experience with these logs, only 0x800B0100. Any clues from a CBS.log? For me, without a single exception yet, whenever a 0x800B0100 error does not show up in a CheckSUR.log, CBS.log shows that it comes from the SoftwareDistribution folder, and the reset Fix-It in Aggressive Mode solves the problem. I would be incredibly interested to hear about your experiences with this error in a MGADiag log.

Richard
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 420
OS
Vista Home Premium x86 SP2
CPU
Intel Core 2 Quad Q9300 2.50GHz
Motherboard
Stock Dell 0TP406
Memory
4 gb (DDR2 800) 400MHz
Graphics Card(s)
ATI Radeon HD 3870 (512 MBytes)
Monitor(s) Displays
1 x Dell 2007FP and 1 x (old) Sonic flat screen
Screen Resolution
1600 x 1200 and 1280 x 1204
Hard Drives
1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
Case
Dell XPS 420
Cooling
Stock Fan
Keyboard
Dell Bluetooth
Mouse
Advent Optical ADE-WG01 (colour change light up)
Internet Speed
Varies from 10kb/s to 170kb/s. So unreliable it is not funny
Other Info
ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
NoelDP said:
- you’ll need the set for the x64 (64-bit) platform on Win7
Once complete, please reboot twice, then post another MGADiag report.
Good Luck!

(note that there are a couple of other possible causes!)
Click to expand...

You sure...my machine is 32 bit.
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
NoalDP your link to download brings up a "aboutblank" tab and not a thing happens. Then I went directly to the Download Center for intell...lots of files to pick...I picked on : RSTe_3.0.0.3020_F6 drivers. Then saw that these are not self installing files. Looked at my Device Manager and for the life of me I can not see a Rapid Storage Device to update drivers. What did I do wrong?
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
niemiro...Your thoughts are appreciated MS System Readiness tool ....even though I ran this on this same device 2 years ago...It worked then...but today it crashed terribly with an error: 0xc8000247
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 32bit
Memory
3 GB
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