Freezing; How do i repair?

pdoyle

New member
after no problems for 6 months, past few days i get freezing and failure to boot-up completely; tried last known good config; had just run scans with rkill/malwarebytes/superantispysware and they were clean except for adware,which i iremoved. no new hardware. acer aspire 3950; avast free antivirus; zonealarm free version. want to switch to norton 360. won't enter sleep mode; tried to run diagnoxtic and have attached log as zip. any ideas? thanks! pdoyle :confused:
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer AX3950-U3022
OS
Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
CPU
Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
Motherboard
ASUSTeK Computer Inc. K54L
Memory
4.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) High Definition Audio Device (2) Realtek High Definiti
Monitor(s) Displays
AOC 2216S [Monitor] (22.0"vis, s/n 41685BA034342, May 2008);
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
ST320LT0 20-9YG142 SCSI Disk Device
Antivirus
McAfee
Event Viewer log files show bad controller/bad hard drive(s)
Please run Seatools diagnostics on all drives using this link: HD Diagnostic (read the details at the link) - Test ALL of the hard drives.
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
seagate tools report

hiJohn,
the same pc was able to download and create ISO disc of seagate tools last night;
seagate only recognized the internal hdd, not the eGo external hdd.
ran the long version test; 3 hrs later it reports the internal hdd "passed".
can't locate log files.
rebooting after the testing; fails.
now all i get is a light black screen of death and clicking noise.
tried to use recovery disc; repair fn;
it reported successful repair of the "Partition Table is corrupt on internal hdd".
tried that twice.
still won't boot up.
tried to load drivers but don't know which to load.
acer erecovery mgmt disc fails to return OS to factory defaults.
i have recovery discs i made months ago;'
i have a system image from december.
but i don't want to lose all my data.
if i use system image restore, will i lose data?
this is a refurb from cheetah/amazon july 2011.
this is the third pc they've given me; first two had problems immediately.
i'd like to get a replacement or money back but outside of the 90 day warranty.
i'm still going to try.
never had such problem before.
if i reload the OS, i could run into same problem again, correct?
i've been using antivirus , firewall, don't surf nasty sites...no high risk use of this pc.
thanks
pdoyle :(
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer AX3950-U3022
OS
Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
CPU
Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
Motherboard
ASUSTeK Computer Inc. K54L
Memory
4.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) High Definition Audio Device (2) Realtek High Definiti
Monitor(s) Displays
AOC 2216S [Monitor] (22.0"vis, s/n 41685BA034342, May 2008);
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
ST320LT0 20-9YG142 SCSI Disk Device
Antivirus
McAfee
can a bricked hdd still pass seagate tests?

John can a bricked hdd still pass seagate tests?
clicking sound seems classic for hdd needing replacement; is that true?
i've got recovery discs made from the Acer recovery mgmt software that was OEM but i don't have a Microsoft Windows 7 OS install disk.
do you think i can replace the hdd and reload operating system with what i have?
thanks pdoyle :confused:
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer AX3950-U3022
OS
Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
CPU
Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
Motherboard
ASUSTeK Computer Inc. K54L
Memory
4.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) High Definition Audio Device (2) Realtek High Definiti
Monitor(s) Displays
AOC 2216S [Monitor] (22.0"vis, s/n 41685BA034342, May 2008);
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
ST320LT0 20-9YG142 SCSI Disk Device
Antivirus
McAfee
Tests are software constructs that are used to interpret results from sensors. This isn't the same thing as seeing/hearing something breaking.

Also, it depends on how bad the hard drive is. Try running other hard drive tests (but be aware that each disk access reduces the chance of successfully recovering your data.

I would pull out the old hard drive, and use the Acer disks on another hard drive to see if the system functions properly that way.
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
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