dvd drive disappeared after updating windows 7 ultimate x64

arthur311

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someone help my dvd drive disappeared after updates of windows 7 ultimate on my toshiba laptop satellite A205. in BIOS it is showning optical disk drive : NONE.:shock:. someone help please.it is not even booting. i have googled for various options none is doing the trick
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
Boot from bootable DVD, did that work in the past and not anymore? Was it visible in BIOS in the past?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Does bios see the harddrive, and can you boot from harddrive?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
yeah it was bootable before.yea the hard disk is is bootable.
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
So the only problem is: bios doesn't detect dvd reader/writer. So win7 doesn't detect it as well.

Does the dvd tray open? If you insert a dvd ... does it spin?
Has nothing to do with updates! Or did you a dvddrive firmware update?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
it is a multiboot system with windows xp and windows 7 was wondering if i formated the windows 7 drive if it will bring any complications
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
yea it is opening normally
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
yeah it spins and the indicator light flickers
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
it is a multiboot system with windows xp and windows 7 was wondering if i formated the windows 7 drive if it will bring any complications
winxp doesn't see dvddrive ass weel I assume?

Why do you want to format win7drive? Are winxp and win7 installed on same physical disk?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
i was having problems with windows xp i tried to repair it but wasnt gettig an activated one. i decided to install windows 7 on the second partition and all went well till when i updated it. bt with windows xp safe mode it is showing the dvd drive
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
so winxp fails to boot normally? and winxp safe mode shows dvd-drive.. cool. Does it also display files on DVD? then dvd reader/writer is working fine. But then you can but from dvd as well (if you have a bootable dvd). Please confirm. Bios sometimes doesn't show the device, that does happen on some systems.

Do you want to keep win7? and winxp?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
win7/vista have restore points let's say a checkpoint in time. It's mantained by a special service on win7/vista even in "recovery environment". So you can rollback in time system critical things like exe, dll, registry etc. At every well written installation, hotfixes, updates a restore point will be made and you can rollback by "system restore". check points contain the OLD information in case a block is overwrtitten.

But .... as you started winxp as well (also has this restore points but works totally different) and probably accessed the win7 partition the restore points are invalid and empty! Please don't assign a driveletter to the win7 partition (in winxp) and don't access it!

But you can in win7 show the installed updates and sort them by date. uninstall the last updates you think that made your dvd invisible
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
nyc. its showing nothing totally in the dvd drive.at first it had disabled both the usd and dvd drive then i restored and the sub was back that is after choosing a restore point before the updates
 

My Computer My Computer

At a glance

windows 7 ultimate x64
Computer Manufacturer/Model Number
toshiba satellite A205
OS
windows 7 ultimate x64
what is nyc?

So winxp safe mode sees the drive but not the files? And you can't boot from DVD. correct?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
I think winxp safe mode sees the dvd drive as a sort of ghost (it was there so he displays it). But because bios doesn't detect it, winxp/linux/mac/win7/vista don't know you have a dvd device!

The updates are just a coincidence and have nothing to do with the issue.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bits 7601...Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz4,00 GBATI Mobility Radeon HD 5400 Series
Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
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