Reinstalled windows 7 32bit over 64 bit - windows not genuine

***QUOTED ANOTHER POST TO START NEW THREAD AS INSTRUCTED***

"I am having a similar issue. I have purchased a laptop computer from Walmart Thanksgiving Black Friday 2010. The deal was good, so I bought it not noticing it was for a 64 bit copy of windows. I was having problems getting the computer to work in our office, so after much research I determined I needed the 32 bit copy of windows 7. I popped a disk for windows 32 bit in the computer and it automatically started to copy the needed files to install the windows 7 [COLOR=#3485bd !important][COLOR=#3485bd !important]32bit[/COLOR][/COLOR] edition. It stored my old [COLOR=#3485bd !important][COLOR=#3485bd !important]settings[/COLOR][/COLOR] in a windows.old folder, so I figured this was something really cool that Windows had coded to allow someone to quickly change over to a 32 bit OS. Last week I get a message that my copy of windows is not genuine. I tried entering the code on the underside of my laptop and it stated that it was for a different copy of windows.
The problem I am having is I now have a working laptop with windows 7 that has been working fine for a long time. I don't want to have to buy a new OS license. Does anyone have any help that isn't going to involve running the pirating program as I don't intend to use something illegally.
Any help is much appreciated."

I have downloaded the program as instructed and will post results soon. Thanks for prompt reply.

Windows 7 Home Prem OA
HP

Here are my results.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {31B8DFFD-26F8-48B4-9BF8-5AC9D7D0F26E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office FrontPage 2003 - 100 Genuine
Microsoft Office Project Professional 2003 - 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{31B8DFFD-26F8-48B4-9BF8-5AC9D7D0F26E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3693285815-464164438-2344488350</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.51</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>B3283007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57785</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55474</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55818</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55324</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3502011
Installation ID: 021811721892124291661614705090378832674084634291656311
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Notification
Notification Reason: 0xC004F032.
Remaining Windows rearm count: 4
Trusted time: 1/23/2012 9:54:26 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:16:2011 18:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAIAAAACAAAAAwABAAEAeqh8tPnuXhFCrXp/cip2aZ5GchIxZMygxJN/yla4

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci
SSDT INTEL SataAhci

to validate/activate it, you need a different license key, the one from the 32 bit windows 7 disk, the 64 bit key only works with the 64 bit version that came with the laptop. it likely won't work with a generic 64 bit install disk either, the original mfg. supplied OS restore disks may be needed. also if the current 32bit is home premium, you need a home premium key, if it's professional, you need the professional key. they are not interchangeable.

if it is a multi-license corporate install disk, or a corp. technet version, your IT manager should be able to give you a working key.

if it is from another pc that has been validated, it's not legal to install on 2 pc's at the same time.

i wish you luck.

P.S. - it is possible to restore the original system os x64 version, see this linky. subst. windows7 for vista where mentioned, as needed. results not guaranteed.

Well, I appreciate your help on this. I think it is shady that it allowed me to install over the other copy and never once warned me to put in a license key. If anyone has a means of reachgin someone from Microsoft on the telephone, I would greatly appreciate it, as I have no intention of going to the 64 bit version since it conflicts with the work setup we are currently using and they may be able to swap with me.

Also, would I need to purchase the upgrade version or the full version?

Try Cleaning the HD Drive, using the CLEAN command (no need to use CLEAN ALL) in Step One in this tutorial:
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html
Do not partition or format.
Than clean install with the OEM manufacturer's 32 bit Recovery Disk.

There are a number of problems with the report.
1) The Key in use is the OEM_SLP Key for a DELL computer
2) It looks like you used a Dell Recovery disk for the install.
3) The BIOS is dated August 2009 - which could well be pror to the release of Windows 7, which therefore would not have the Win7 Marker in the BIOS that's displayed in the report.
4) You have a non-genuine installation of Office
5) the installation is 32-bit

You need to revert back to an HP version of whateer the appropriate OS is for your computer.
For what version of Windows is it licensed *according to the COA sticker on the case*?

If it's Win7 Professional, then simply change the Key to the one on your COA sticker using he link at teh bottom on hte System properties page.
If it's anything else, then you will have to acquire the recovery disks from HP (they may be able to provide either 32-bit or 64-bit on request), or find a proper Retail disk for whatever the COA version is.

Noel,

Wowzers.

It was originally as posted just above the diagnostic report , but the COA sticker has Windows 7 Home Prem OA - HP

I guess that might be the root of the problem is that I used a windows 7 32 bit professional (Dell) to install over a windows 7 64 bit home premium (HP)
I will look into the office settings as that sounds sketchy too.

Where to go from here? Like I said, it would be great to stay at windows 7 32 bit and not have to purchase another $200 worth of OS just to be genuine. Also, I have many things on the computer that would be annoying to say the least to reconfigure if I had to do a fresh install of an OS.

Thanks again to all for your help with this.

As I said, if you can borrow or download a Retail Win7 HomePremium, you can use that together with your COA Key to reinstall.

Or

You can contact HP and see if they have a set of 32-bit Recovery disks for your system (it would be a good idea to get the 64-bit set if not, anyhow - for future use)
They usually charge <$50 for them


What makes you think that you're better off with a 32-bit system than a 64-bit system?

The Office Pro install is *definitely* non-genuine - the installs for the other parts of the system (Visio/Project/FP) may well also be non-genuine, since they depend in part on the Office install.

Our office uses Office Access 97. The ODBC Settings weren't working well with windows 7 64bit.

If I locate the original disk for my computer, what type of reinstall work am I looking at? Will it overwrite my current OS and keep my programs the same so they become the x86 programs in a 64 bit OS? Or am I looking at a fresh install with complete reconfiguring of all programs to hopefully get things running as well as they are now?

Ah - that would explain things, as Win 7 and Access 97 are not compatible. You should try persuading your office to get into the 21st century!

(You also have another option - upgrade properly to Pro or Ultimate from Home Premium, and then install XPMode, and use Office 97 from within that)

Reinstalling Home Premium over Pro will ALWAYS entail a Clean install with consequent data loss if not backed up, however you do it.

Thank you for the definitive (and depressing) news. I appreciate all your help and will start the process of backup, rebuild asap. Would it make more sense to upgrade to a new copy of windows 7 and pay the $200 to do so, or would I still have to install my original settings anyways to "upgrade" our copy?

Your options are -
1) use a manufacterer's Recovery disk back to Home Premium - either 32-bit or 64-bit, as available - full reinstall required
2) Use a borrowed/downloaded Retail WIn7 HP disk, and clean install.
3) purchase a Retail Upgrade pack (NOT an Anytime Ugrade) for Win7 Pro - change the Key to the one in the pack, and then explain to an operator for activation (this may be problematic depending on the operator involved).
4) Purchase a Full Retail copy of Win7 Pro, and use the Key from that to make the current system genuine - should activate without a problem.

As I said earlier, if you stick with Pro, you can use XPMode to 'talk to' the Access files you need, with Office 97. XP Mode is 32-bit, even if teh host OS is 64-bit.

In either cases 3 or 4, you will end up with the option of 32-bit or 64-bit disks with which you can reinstall the system at need.

Given the amount of reinstall and reconfigure required, I think I will investigate the 3 or 4 option since I know our current situation is working great. We tried running the program in compatibility mode for windows xp sp2 and to no avail. The communication to our server was extremely sluggish (slower than the old computer this one replaced ). Again, thank you for all of your help on this. Glad someone out there has it straight.

To confirm purchase of Retail Upgrade pack - Microsoft Windows 7 Professional (Upgrade Version) would be the desired product correct?

Yep - this one, to be precise....
Microsoft Store Online - Windows 7

or the same product from a retail store (there don't seem to be the same discounts available in the US as there are in the UK, so there's not much point in me gicing you direct links, but here's one anyhow <g> Windows 7 Professional Upgrade - Windows)